Service robots are widely deployed to address labor shortages and improve service quality, yet many still fail in practice. Most research has focused on the positive, overlooking why they fail. To address this gap, our study examines service robot failures from a service design perspective, focusing on design features. To validate this, we conducted a systematic literature review of 863 studies and selected 34 as our data sample. We identified 17 robot design features across three service design aspects and proposed an integrated framework that explains how these features lead to service failures. Theoretically, this study provides a framework for explaining service robot failures from a service design (S-D Logic) perspective, addressing a gap in HRI and service design research. In practice, this study offers actionable guidance for practitioners on improving the design of service robots, their human-robot interaction, and their system integration in real-world service environments.

FinTech is a newly emerged service that combines innovative financial services and latest mobile technology. Since this service is new, there is a lack of study that investigates consumer behavior in adopting the service. Founded on Regulatory Focus Theory, our study aims to explain two different factors that motivate the adoption of FinTech in China. We plan to collect data from university students who used Alipay and Tenpay (two of the leading FinTech companies in China). The findings from our study will be valuable to FinTech companies in strategizing and promoting usage of their services.

We are living in an era where data lead to opportunities, especially customer data. According to privacy laws, however, without customers’ authorisation, organisations face many limitations in using identifiable information for secondary purposes. Consequently, organisations are missing out on many potential business opportunities to capitalise on customer data. Privacy concerns have become the biggest roadblock to gain customer consent because of the potential risks associated with the use of personal information. This situation underscores the importance of devising effective information practices and strategies in dealing with the use of customer data. Privacy literature suggests that information practices may influence individuals’ intentions to participate in situations requiring the collection and use of personal data. Yet, existing research has not systematically analysed the role of these strategies in influencing intention. Also, previous studies focus primarily on the disclosure of personal data. Issues surrounding ‘authorisation of personal data for secondary use’ remain unexplored. The purpose of our study is to examine the role of information practices on intention to authorise secondary use of personal data. The results show that privacy concerns and trusting beliefs significantly affect individual perceptions of information practices. Perception of information practices in turn exerts significant effect on intention to authorise secondary use of personal data. Both theoretical and managerial implications of the results are discussed.

The digital divide between countries is a critical phenomenon that places developing countries in a disadvantaged position economically, politically, and socially. While the phenomenon has drawn the attention of many, a theoretical account using empirical test of primary data is lacking. Building on a three-level digital divide framework, this study tested the effect of country development index on three levels of the digital divide. Survey data from university students in Cambodia, Iran, and South Korea show that country development index has a significant effect on all three levels of the digital divide. While the countries differ on the hedonic values of IT use, there is no significant difference in the utilitarian values of IT use. Korea, being a developed country also differs significantly from Cambodia and Iran in the digital access divide, digital capability divide, and digital usage divide. The results have important implications for companies as well as government policy-making and intervention programs.

Prior studies had notably figured out that security, satisfaction, and trust are very critical elements in mobile-based banking usage. This study is to propose an explanatory and exploratory research framework based on the Expectation Confirmation Model. The results showed that perceived security and satisfaction were strong determinant factors for the formation of consumers' reuses decisions and relational behaviors building towards Smartphone banking services in South Korea, whereas perceived usefulness and trust were not statistically significant on usage continuance intention. This study will briefly draw some related concluding remarks.