Large language models (LLMs) with chat-based capabilities, such as ChatGPT, are widely used in various workflows. However, due to a limited understanding of these large-scale models, users struggle to use this technology and experience different kinds of dissatisfaction. Researchers have introduced several methods, such as prompt engineering, to improve model responses. However, they focus on enhancing the model’s performance in specific tasks, and little has been investigated on how to deal with the user dissatisfaction resulting from the model’s responses. Therefore, with ChatGPT as the case study, we examine users’ dissatisfaction along with their strategies to address the dissatisfaction. After organizing users’ dissatisfaction with LLM into seven categories based on a literature review, we collected 511 instances of dissatisfactory ChatGPT responses from 107 users and their detailed recollections of dissatisfactory experiences, which we released as a publicly accessible dataset. Our analysis reveals that users most frequently experience dissatisfaction when ChatGPT fails to grasp their intentions, while they rate the severity of dissatisfaction related to accuracy the highest. We also identified four tactics users employ to address their dissatisfaction and their effectiveness. We found that users often do not use any tactics to address their dissatisfaction, and even when using tactics, 72% of dissatisfaction remained unresolved. Moreover, we found that users with low knowledge of LLMs tend to face more dissatisfaction on accuracy while they often put minimal effort in addressing dissatisfaction. Based on these findings, we propose design implications for minimizing user dissatisfaction and enhancing the usability of chat-based LLM.

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Fashion is a multi-billion dollar industry with social and economic implications worldwide. To gain popularity, brands want to be represented by the top popular models. As new faces are selected using stringent (and often criticized) aesthetic criteria, a priori predictions are made difficult by information cascades and other fundamental trend-setting mechanisms. However, the increasing usage of social media within and without the industry may be affecting this traditional system. We therefore seek to understand the ingredients of success of fashion models in the age of Instagram. Combining data from a comprehensive online fashion database and the popular mobile image-sharing platform, we apply a ma- chine learning framework to predict the tenure of a cohort of new faces for the 2015 Spring/Summer season throughout the subsequent 2015-16 Fall / Winter season. Our framework successfully predicts most of the new popular models who appeared in 2015. In particular, we find that a strong social media presence may be more important than being under contract with a top agency, or than the aesthetic standards sought after by the industry.