In this paper, we explore the feasibility of leveraging large language models (LLMs) to automate or otherwise assist human raters with identifying harmful content including hate speech, harassment, violent extremism, and election misinformation. Using a dataset of 50,000 user comments, we demonstrate that LLMs can achieve 90 % accuracy when compared to human verdicts. We explore how to best leverage these capabilities, proposing five design patterns that integrate LLMs with human rating, such as pre-filtering non-violative content, detecting potential errors in human rating, or surfacing critical context to support human rating. We outline how to support all of these design patterns using a single, optimized prompt. Beyond these synthetic experiments, we share how piloting our proposed techniques in a real-world review queue yielded a 41.5% improvement in optimizing available human rater capacity, and a 9–11 % increase (absolute) in precision and recall for detecting violative content.

In this paper, we present the first longitudinal measurement study of the underground ecosystem fueling credential theft and assess the risk it poses to millions of users. Over the course of March, 2016--March, 2017, we identify 788,000 potential victims of off-the-shelf keyloggers; 12.4 million potential victims of phishing kits; and 1.9 billion usernames and passwords exposed via data breaches and traded on blackmarket forums. Using this dataset, we explore to what degree the stolen passwords---which originate from thousands of online services---enable an attacker to obtain a victim's valid email credentials---and thus complete control of their online identity due to transitive trust. Drawing upon Google as a case study, we find 7--25% of exposed passwords match a victim's Google account. For these accounts, we show how hardening authentication mechanisms to include additional risk signals such as a user's historical geolocations and device profiles helps to mitigate the risk of hijacking. Beyond these risk metrics, we delve into the global reach of the miscreants involved in credential theft and the blackhat tools they rely on. We observe a remarkable lack of external pressure on bad actors, with phishing kit playbooks and keylogger capabilities remaining largely unchanged since the mid-2000s.

The SMTP protocol is responsible for carrying some of users' most intimate communication, but like other Internet protocols, authentication and confidentiality were added only as an afterthought. In this work, we present the first report on global adoption rates of SMTP security extensions, including: STARTTLS, SPF, DKIM, and DMARC. We present data from two perspectives: SMTP server configurations for the Alexa Top Million domains, and over a year of SMTP connections to and from Gmail. We find that the top mail providers (e.g., Gmail, Yahoo, and Outlook) all proactively encrypt and authenticate messages. However, these best practices have yet to reach widespread adoption in a long tail of over 700,000 SMTP servers, of which only 35% successfully configure encryption, and 1.1% specify a DMARC authentication policy. This security patchwork---paired with SMTP policies that favor failing open to allow gradual deployment---exposes users to attackers who downgrade TLS connections in favor of cleartext and who falsify MX records to reroute messages. We present evidence of such attacks in the wild, highlighting seven countries where more than 20% of inbound Gmail messages arrive in cleartext due to network attackers.