Tenant evictions threaten housing stability and are a major concern for many cities. An open question concerns whether data-driven methods enhance outreach programs that target at-risk tenants to mitigate their risk of eviction. We propose a novel active geospatial search (AGS) modeling framework for this problem. AGS integrates property-level information in a search policy that identifies a sequence of rental units to canvas to both determine their eviction risk and provide support if needed. We propose a hierarchical reinforcement learning approach to learn a search policy for AGS that scales to large urban areas containing thousands of parcels, balancing exploration and exploitation and accounting for travel costs and a budget constraint. Crucially, the search policy adapts online to newly discovered information about evictions. Evaluation using eviction data for a large urban area demonstrates that the proposed framework and algorithmic approach are considerably more effective at sequentially identifying eviction cases than baseline methods.

Street-level bureaucrats interact directly with people on behalf of government agencies to perform a wide range of functions, including, for example, administering social services and policing. A key feature of street-level bureaucracy is that the civil servants, while tasked with implementing agency policy, are also granted significant discretion in how they choose to apply that policy in individual cases. Using that discretion could be beneficial, as it allows for exceptions to policies based on human interactions and evaluations, but it could also allow biases and inequities to seep into important domains of societal resource allocation. In this paper, we use machine learning techniques to understand street-level bureaucrats' behavior. We leverage a rich dataset that combines demographic and other information on households with information on which homelessness interventions they were assigned during a period when assignments were not formulaic. We find that caseworker decisions in this time are highly predictable overall, and some, but not all of this predictivity can be captured by simple decision rules. We theorize that the decisions not captured by the simple decision rules can be considered applications of caseworker discretion. These discretionary decisions are far from random in both the characteristics of such households and in terms of the outcomes of the decisions. Caseworkers typically only apply discretion to households that would be considered less vulnerable. When they do apply discretion to assign households to more intensive interventions, the marginal benefits to those households are significantly higher than would be expected if the households were chosen at random; there is no similar reduction in marginal benefit to households that are discretionarily allocated less intensive interventions, suggesting that caseworkers are using their knowledge and experience to improve outcomes for households experiencing homelessness.

Artificial intelligence, machine learning, and algorithmic techniques in general, provide two crucial abilities with the potential to improve decision-making in the context of allocation of scarce societal resources. They have the ability to flexibly and accurately model treatment response at the individual level, potentially allowing us to better match available resources to individuals. In addition, they have the ability to reason simultaneously about the effects of matching sets of scarce resources to populations of individuals. In this work, we leverage these abilities to study algorithmic allocation of scarce societal resources in the context of homelessness. In communities throughout the United States, there is constant demand for an array of homeless services intended to address different levels of need. Allocations of housing services must match households to appropriate services that continuously fluctuate in availability, while inefficiencies in allocation could “waste” scarce resources as households will remain in-need and re-enter the homeless system, increasing the overall demand for homeless services. This complex allocation problem introduces novel technical and ethical challenges. Using administrative data from a regional homeless system, we formulate the problem of “optimal” allocation of resources given data on households with need for homeless services. The optimization problem aims to allocate available resources such that predicted probabilities of household re-entry are minimized. The key element of this work is its use of a counterfactual prediction approach that predicts household probabilities of re-entry into homeless services if assigned to each service. Through these counterfactual predictions, we find that this approach has the potential to improve the efficiency of the homeless system by reducing re-entry, and, therefore, system-wide demand. However, efficiency comes with trade-offs - a significant fraction of households are assigned to services that increase probability of re-entry. To address this issue as well as the inherent fairness considerations present in any context where there are insufficient resources to meet demand, we discuss the efficiency, equity, and fairness issues that arise in our work and consider potential implications for homeless policies.

OBJECTIVE: The study tests a community- and data-driven approach to homelessness prevention. Federal policies call for efficient and equitable local responses to homelessness. However, the overwhelming demand for limited homeless assistance is challenging without empirically supported decision-making tools and raises questions of whom to serve with scarce resources. MATERIALS AND METHODS: System-wide administrative records capture the delivery of an array of homeless services (prevention, shelter, short-term housing, supportive housing) and whether households reenter the system within 2 years. Counterfactual machine learning identifies which service most likely prevents reentry for each household. Based on community input, predictions are aggregated for subpopulations of interest (race/ethnicity, gender, families, youth, and health conditions) to generate transparent prioritization rules for whom to serve first. Simulations of households entering the system during the study period evaluate whether reallocating services based on prioritization rules compared with services-as-usual. RESULTS: Homelessness prevention benefited households who could access it, while differential effects exist for homeless households that partially align with community interests. Households with comorbid health conditions avoid homelessness most when provided longer-term supportive housing, and families with children fare best in short-term rentals. No additional differential effects existed for intersectional subgroups. Prioritization rules reduce community-wide homelessness in simulations. Moreover, prioritization mitigated observed reentry disparities for female and unaccompanied youth without excluding Black and families with children. DISCUSSION: Leveraging administrative records with machine learning supplements local decision-making and enables ongoing evaluation of data- and equity-driven homeless services. CONCLUSIONS: Community- and data-driven prioritization rules more equitably target scarce homeless resources.

We examine justice in data-aided decisions in the context of a scarce societal resource allocation problem. Non-experts (recruited on Amazon Mechanical Turk) have to determine which homeless households to serve with limited housing assistance. We empirically elicit decision-maker preferences for whether to prioritize more vulnerable households or households who would best take advantage of more intensive interventions. We present three main findings. (1) When vulnerability or outcomes are quantitatively conceptualized and presented, humans (at a single point in time) are remarkably consistent in making either vulnerability- or outcome-oriented decisions. (2) Prior exposure to quantitative outcome predictions has a significant effect and changes the preferences of human decision-makers from vulnerability-oriented to outcome-oriented about one-third of the time. (3) Presenting algorithmically-derived risk predictions in addition to household descriptions reinforces decision-maker preferences. Among the vulnerability-oriented, presenting the risk predictions leads to a significant increase in allocations to the more vulnerable household, whereas among the outcome-oriented it leads to a significant decrease in allocations to the more vulnerable household. These findings emphasize the importance of explicitly aligning data-driven decision aids with system-wide allocation goals.

Modern statistical and machine learning methods are increasingly capable of modeling individual or personalized treatment effects. These predictions could be used to allocate different interventions across populations based on individual characteristics. In many domains, like social services, the availability of different possible interventions can be severely resource limited. This paper considers possible improvements to the allocation of such services in the context of homelessness service provision in a major metropolitan area. Using data from the homeless system, we use a counterfactual approach to show potential for substantial benefits in terms of reducing the number of families who experience repeat episodes of homelessness by choosing optimal allocations (based on predicted outcomes) to a fixed number of beds in different types of homelessness service facilities. Such changes in the allocation mechanism would not be without tradeoffs, however; a significant fraction of households are predicted to have a higher probability of re-entry in the optimal allocation than in the original one. We discuss the efficiency, equity and fairness issues that arise and consider potential implications for policy.