Question answering systems are rapidly advancing, but their opaque nature may impact user trust. We explored trust through an anti-monitoring framework, where trust is predicted to be correlated with presence of citations and inversely related to checking citations. We tested this hypothesis with a live question-answering experiment that presented text responses generated using a commercial Chatbot along with varying citations (zero, one, or five), both relevant and random, and recorded if participants checked the citations and their self-reported trust in the generated responses. We found a significant increase in trust when citations were present, a result that held true even when the citations were random; we also found a significant decrease in trust when participants checked the citations. These results highlight the importance of citations in enhancing trust in AI-generated content.

Search engines play a crucial role as digital gatekeepers, shaping the visibility of Web and social media content through algorithmic curation.This study investigates how search engines like Google selectively promotes or suppresses certain hashtags and subreddits, impacting the information users encounter.By comparing search engine results with nonsampled data from Reddit and Twitter/X, we reveal systematic biases in content visibility.Google's algorithms tend to suppress subreddits and hashtags related to sexually explicit material, conspiracy theories, advertisements, and cryptocurrencies, while promoting content associated with higher engagement.These findings suggest that Google's gatekeeping practices influence public discourse by curating the social media narratives available to users.

Recent decisions to discontinue access to social media APIs are having detrimental effects on Internet research and the field of computational social science as a whole. This lack of access to data has been dubbed the Post-API era of Internet research. Fortunately, popular search engines have the means to crawl, capture, and surface social media data on their Search Engine Results Pages (SERP) if provided the proper search query, and may provide a solution to this dilemma. In the present work we ask: does SERP provide a complete and unbiased sample of social media data? Is SERP a viable alternative to direct API-access? To answer these questions, we perform a comparative analysis between (Google) SERP results and nonsampled data from Reddit and Twitter/X. We find that SERP results are highly biased in favor of popular posts; against political, pornographic, and vulgar posts; are more positive in their sentiment; and have large topical gaps. Overall, we conclude that SERP is not a viable alternative to social media API access.