Debadeep Basu

dblp:319/0531 · DBLP profile ↗
← Back
1ranked-venue papers
0as first author
1since 2021 · last 2022
—ORCID · none

Domains — the database's venue-derived domains; a paper can count in several

Databases, data management, data science and information retrieval · 1 · 1 since 2021Applied, interdisciplinary, general and emerging computing · 1 · 1 since 2021

Expertise — from the expertise taxonomy: the topics of the expert's papers under the CCF categories. A weight counts papers with recency: 1 for a paper about the topic, 0.3 when the topic is its context, halved every five years.

Human-computer interaction and pervasive computing
1 paper
Human-AI interaction · 100%
Databases, data mining, and information retrieval
1 paper
Database system architecture and tuning · 100%

Topics — the 3 heaviest of 3, each with the papers that count most for it

TopicWeightPapersLastEvidence papers
Human-AI interaction › conversational systems
conversational interface
0.612022
To Trust or Not To Trust: How a Conversational Interface Affects Trust in a Decision Support System · WWW 2022
Human-AI interaction
trust in AI
0.612022
To Trust or Not To Trust: How a Conversational Interface Affects Trust in a Decision Support System · WWW 2022
Database system architecture and tuning
decision support systems
0.212022
To Trust or Not To Trust: How a Conversational Interface Affects Trust in a Decision Support System · WWW 2022

Methods — techniques the papers use, named apart from their topics

crowdsourcing · 1.1between-subjects study · 1.1
YearPublicationVenuePosition
2022 To Trust or Not To Trust: How a Conversational Interface Affects Trust in a Decision Support System
abstract
Trust is an important component of human-AI relationships and plays a major role in shaping the reliance of users on online algorithmic decision support systems. With recent advances in natural language processing, text and voice-based conversational interfaces have provided users with new ways of interacting with such systems. Despite the growing applications of conversational user interfaces (CUIs), little is currently understood about the suitability of such interfaces for decision support and how CUIs inspire trust among humans engaging with decision support systems. In this work, we aim to address this gap and answer the following question: to what extent can a conversational interface build user trust in decision support systems in comparison to a conventional graphical user interface? To this end, we built a text-based conversational interface, and a conventional web-based graphical user interface. These served as the means for users to interact with an online decision support system to help them find housing, given a fixed set of constraints. To understand how the accuracy of the decision support system moderates user behavior and trust across the two interfaces, we considered an accurate and inaccurate system. We carried out a 2 × 2 between-subjects study (N = 240) on the Prolific crowdsourcing platform. Our findings show that the conversational interface was significantly more effective in building user trust and satisfaction in the online housing recommendation system when compared to the conventional web interface. Our results highlight the potential impact of conversational interfaces for trust development in decision support systems.
Akshit Gupta, Debadeep Basu, Ramya Ghantasala, Sihang Qiu, Ujwal Gadiraju
WWW2