This paper reports on a small and medium enterprise (SME) survey carried out by the ResearchICTAfrica (RIA) in 14 African countries. It argues that the negative return on investment reported in the literature can be attributed to the failure to distinguish between the formal and informal sectors. This paper demonstrates that informal SMEs have a higher profitability than formal ones. It further shows that ICTs are input factors for informal as well as formal SMEs. The paper argues that there is still demand for fixed line phones amongst SMEs, but that mobile phones have become the default communications tool because fixed lines are either too expensive or not available. The primary policy recommendation arising out of this is that applications for SMEs need to be developed using mobile phones

Immersive virtual environments (VEs) offer interactive, real-time visualization capabilities for engineers, architects, and scientists. This paper presents Virtual-SAP, an immersive VE application allowing users to assess building structures and their response to various environmental conditions through an interactive design-build-test-redesign cycle. Virtual-SAP has three distinct user interfaces that support its use with a high-end, multi-tracker VE system, with a low-cost portable VE system, or on the desktop. Two of these interfaces have been proven highly usable in user testing, and the third will be tested soon. Virtual-SAP is being used for both research and education.

Addressing the need to tailor usability evaluation methods (UEMs) and promote effective reuse of HCI knowledge for computing activities undertaken in divided-attention situations, we present the foundations of a unifying model that can guide evaluation efforts for notification systems. Often implemented as ubiquitous systems or within a small portion of the traditional desktop, notification systems typically deliver information of interest in a parallel, multitasking approach, extraneous or supplemental to a user's attention priority. Such systems represent a difficult challenge to evaluate meaningfully. We introduce a design model of user goals based on blends of three critical parameters---interruption, reaction, and comprehension. Categorization possibilities form a logical, descriptive design space for notification systems, rooted in human information processing theory. This model allows conceptualization of distinct action models for at least eight classes of notification systems, which we describe and analyze with a human information processing model. System classification regions immediately suggest useful empirical and analytical evaluation metrics from related literature. We present a case study that demonstrates how these techniques can assist an evaluator in adapting traditional UEMs for notification and other multitasking systems. We explain why using the design model categorization scheme enabled us to generate evaluation results that are more relevant for the system redesign than the results of the original exploration done by the system's designers.