Industry trends suggest that the PC and telephone user experiences will converge over the next several years. This convergence raises important questions for the HCI community: how should the PC-phone user experience be designed, and how does PC-phone technology affect work practices? This paper focuses on the first question and provides some initial data on the second question. We describe a PC-phone prototype we built called Enhanced Telephony, and we report data from an eight month field deployment of Enhanced Telephony within our company where over 7,000 people installed the prototype. Results indicate that PC-phone software is a promising technology for the workplace and that the most valuable features may be those that help people manage their incoming calls.

Most information retrieval technologies are designed to facilitate information discovery. However, much knowledge work involves finding and re-using previously seen information. We describe the design and evaluation of a system, called Stuff I've Seen (SIS), that facilitates information re-use. This is accomplished in two ways. First, the system provides a unified index of information that a person has seen, whether it was seen as email, web page, document, appointment, etc. Second, because the information has been seen before, rich contextual cues can be used in the search interface. The system has been used internally by more than 230 employees. We report on both qualitative and quantitative aspects of system use. Initial findings show that time and people are important retrieval cues. Users find information more easily using SIS, and use other search tools less frequently after installation.

The concept of awareness has received increasing attention over the past several CSCW conferences. Although many awareness interfaces have been designed and studied, most have been limited deployments of research prototypes. In this paper we describe Sideshow, a peripheral awareness interface that was rapidly adopted by thousands of people in our company. Sideshow provides regularly updated peripheral awareness of a broad range of information from virtually any accessible web site or database. We discuss Sideshow's design and the experience of refining and redesigning the interface based on feedback from a rapidly expanding user community.

The common meeting is an integral part of everyday life for most workgroups. However, due to travel, time, or other constraints, people are often not able to attend all the meetings they need to. Teleconferencing and recording of meetings can address this problem. In this paper we describe a system that provides these features, as well as a user study evaluation of the system. The system uses a variety of capture devices (a novel 360° camera, a whiteboard camera, an overview camera, and a microphone array) to provide a rich experience for people who want to participate in a meeting from a distance. The system is also combined with speaker clustering, spatial indexing, and time compression to provide a rich experience for people who miss a meeting and want to watch it afterward.

Increasingly, documents exist primarily in digital form. System designers have recently focused on making it easier to read digital documents, with annotation as an important new feature. But supporting annotation well is difficult because digital documents are frequently modified, making it challenging to correctly reposition annotations in modified versions. Few systems have addressed this issue, and even fewer have approached the problem from the users' point of view. This paper reports the results of two studies examining user expectations for robust annotation positioning in modified documents. We explore how users react to lost annotations, the relationship between types of document modifications and user expectations, and whether users pay attention to text surrounding their annotations. Our results could contribute substantially to effective digital document annotation systems.

Three public spaces frequency used by members of a single organization who are distributed across different floors of two buildings were linked by constantly-running video and audio connections. We discuss the design of the system, including issues in providing low-latency, full-duplex audio-video connectivity, ways to increase possibilities for interaction while addressing privacy concerns, and the introduction of the system to the community. We report on responses to the system and lessions learned, including unexpected issues, such as creative decorations of the spaces and assertions by a vocal minority of employees about the private nature of “public space.”

Given rapid improvements in network infrastructure and streaming-media technologies, a large number of corporations and universities are recording lectures and making them available online for anytime, anywhere access. However, producing high-quality lecture videos is still labor intensive and expensive. Fortunately, recent technology advances are making it feasible to build automated camera management systems to capture lectures. In this paper we report on our design, implementation and study of such a system. Compared to previous work-which has tended to be technology centric-we started with interviews with professional video producers and used their knowledge and expertise to create video production rules. We then targeted technology components that allowed us to implement a substantial portion of these rules, including the design of a virtual video director. The system's performance was compared to that of a human operator via a user study. Results suggest that our system's quality in close to that of a human-controlled system. In fact most remote audience members could not tell if the video was produced by a computer or a person.

One vision of future technology is the ability to easily and inexpensively capture any group meeting that occurs, store it, and make it available for people to view anytime and anywhere on the network. One barrier to achieving this vision has been the design of low-cost camera systems that can capture important aspects of the meeting without needing a human camera operator. A promising solution that has emerged recently is omni-directional cameras that can capture a 360-degree video of the entire meeting.

Context-aware intelligent environments are computing systems embedded within physical spaces. They are equipped with input and output computing devices for users and sensors to provide contextual information to the system. These environments provide new challenges to interface designers due to a number of differences from typical desktop computing environments, including the lack of a single focal point for the user, a dynamic set of interaction devices, the sensor-rich nature of the environment, the potential of multiple simultaneous users, and the opportunity for diverse interaction modalities. This essay describes these challenges and focuses on issues involving multiple interaction modalities and automatic system behaviors.

This paper presents an awareness tool designed to help distributed, asynchronous groups solve problems quickly. Using a lab study, it was found that groups that used the awareness tool tended to converge and agree upon a solution more quickly. However, it was also found that individuals who did not use the awareness tool got closer to the correct solution. Implications for the design of awareness tools are discussed, with particular attention paid to the importance of matching the features of an awareness tool with a workgroup's tasks and goals.

Previous research on Tutored Video Instruction (TVI) shows that learning is enhanced when small groups of students watch and discuss lecture videos together. Using specialized, high-end videoconferencing systems, these improved results have been shown to apply even when the students are in different locations (Distributed TVI, or DTVI). In this paper, we explore two issues in making DTVI-like scenarios widely supported at low cost. First, we explore design of a system that allows distributed individuals to collectively watch video using shared VCR controls such as play, pause, seek, stop. We show how such a system can be built on top of existing commercial technologies. Second, we explore the impact of four alternative discussion channels on student learning and interaction behavior. The four channels-text chat, audioconferencing, videoconferencing, and face-to-face-have differing infrastructure requirements and costs. Our lab studies show that while text chat does not work, there is no significant difference in discussion behavior and learning between audioconferencing and videoconferencing. While lab studies have their limitations and long-term field studies need to be done, the preliminary results point to a low-cost way for a DTVI-like model to be deployed widely in the very near future.

Digital web-accessible annotations are a compelling medium for personal comments and shared discussions around documents. Only recently supported by widely used products, "in-context" digital annotation is a relatively unexamined phenomenon. This paper presents a case study of annotations created by members of a large development team using Microsoft Office 2000-approximately 450 people created 9,000 shared annotations on about 1,250 documents over 10 months. We present quantitative data on use, supported by interviews with users, identifying strengths and weaknesses of the existing capabilities and possibilities for improvement.

Chat programs and instant messaging services are increasingly popular among Internet users. However, basic issues with the interfaces and data structures of most forms of chat limit their utility for use in formal interactions (like group meetings) and decision-making tasks. In this paper, we discuss Threaded Text Chat, a program designed to address some of the deficiencies of current chat programs. Standard forms of chat introduce ambiguity into interaction in a number of ways, most profoundly by rupturing connections between turns and replies. Threaded Chat presents a solution to this problem by supporting the basic turn-taking structure of human conversation. While the solution introduces interface design challenges of its own, usability studies show that users' patterns of interaction in Threaded Chat are equally effective, but different (and possibly more efficient) than standard chat programs.

The god of this paper is to iden@ the communication tactics that tiow management teams to successtiy coordinate without becoming overloaded, and to see whether successti coordination and fidom from overload independently Muence team pefiormance.We found that how much teams comnumicatti, what they communicated abou~and the technologies they used to communicate prdlcted coordination and overload.Team coordination but not overload prdlcted team SUWSS.

Continuous visual feedback is becoming a common feature in direct-manipulation programming systems of all klndsfrom demonstrational macro builders to spreadsheet packages to visual programming languages featuring direct manipulation.But does continuous visual feedback actually help in the domain of programming?There has been little investigation of this question, and what evidence there is from related domains points in conflicting directions.To advance what is known about this issue, we conducted an empirical study to determine whether the inclusion of continuous visual feedback into a direct-manipulation programming system helps with one particular task: debugging.Our results were that although continuous visual feedback did not significantly help with debugging in general, it did significantly help with debugging in some circumstances.Our results also indicate three factors that may help determine those circumstances.