The paper discusses the problems that a software development organization must address in order to assess and improve its software processes. In particular, the authors are involved in a project aiming at assessing and improving the current practice and the quality manual of the Business Unit Telecommunications for Defense (BUTD) of a large telecommunications company. The paper reports on the usage of formal process modeling languages to detect inconsistencies, ambiguities, incompleteness, and opportunities for improvement of both the software process and its documentation.>