WiFi-based indoor localization solutions are actively in commercial use today. WiFi radio maps are typically created in an offline process, and location estimation is performed in realtime (online) using the maps. Both the radio map and the signal strengths provided as input during the online phase are affected by several dynamic factors resident in the environment. We call these “causality factors”. Hence, the online location accuracy is far from the quality achieved in laboratory tests with training data, since the causality factors have varied in between. This impacts the quality expected by heterogeneous applications in real deployments. To address this issue, we investigate a novel online dynamic calibration methodology called KARMA. KARMA utilizes a one-time fingerprint of the space and systematically applies a set of causality calibration functions in real-time to compensate for the change in the factors, at test time. As a result, location providers can now significantly reduce the costly re-learning of the models for different factors, and improve real-time location prediction accuracy. Experimental studies demonstrate that KARMA's strategy, while keeping the fingerprinting task contained, can improve localization quality by a factor of 2x, compared to a typical one-state fingerprinting approach employed in many commercial deployments today. It also compares very favorably with an exhaustive all-state fingerprinting approach.

The Spoken Web is a voice-based equivalent of the World Wide Web (WWW), developed by IBM Research Laboratory, India, primarily designed for rural and semi-urban people to provide information of value to them through their mobile or landline phones. This demonstration aims to present the use of VoiceSites for information creation and access for the rural population. VoiceSites can be accessed by calling a phone number and end-users can listen to the content over phone and navigate through voice or the phone keypad. While one demonstration is of creating a VoiceSite, the other is for browsing a multitude of VoiceSites that would also demonstrate conducting transactions across VoiceSites. We will also present the mechanism to search for content on VoiceSites. These demonstrations will help in presenting the concept of the Spoken Web, which we foresee, can have the same effect in the developing regions community which the WWW has done to the developed world over the last decade.

Information Technology (IT) has had significant impact on the society and has touched all aspects of our lives. Up and until now computers and expensive devices have fueled this growth. It has resulted in several benefits to the society. The challenge now is to take this success of IT to its next level where IT services can be accessed by the users in developing regions. The focus of the workshop in 2011 is to identify the alternative sources of intelligence and use them to ease the interaction process with information technology. We would like to explore the different modalities, their usage by the community, the intelligence that can be derived by the usage, and finally the design implications on the user interface. We would also like to explore ways in which people in developing regions would react to collaborative technologies and/or use collaborative interfaces that require community support to build knowledge bases (example Wikipedia) or to enable effective navigation of content and access to services.

Delivering new technology solutions in a well established IT-educated consumer market largely depends on the usefulness and usability of the solution. However, this is very different from delivering ICT solutions in developing regions where there are multiple factors that affect technology adoption, which seem to be at least as important as the technology itself. This paper revolves around a case study of World Wide Telecom Web (WWTW), commonly known as Spoken Web, a voice based content-creation and dissemination platform. The study reflects different challenges in adoption and different ways of evolution of WWTW in the varied organizational, social and operational settings in rural India. The case study uses pilot deployments in four regions in India, each involving at least 500 users. All the four deployments had a different organizational, social and operational model. This paper presents the implications of these differences on the WWTW technology adoption. The study shows that organizations have a strong influence in the adoption, social settings play a major role in the evolution of the solution and operational model influences the quality of the solution.

It has been a constant aim of computer scientists, programming language designers and practitioners to raise the level of programming abstractions and bring them as close to the user's natural context as possible. The efforts started right from our transition from machine code programming to assembly language programming, from there to high level procedural languages, followed by object oriented programming. Nowadays, service oriented software development and composition are the norm.

In this paper we present a study comparing speech and dialed input voice user interfaces for farmers in Gujarat, India. We ran a controlled, between-subjects experiment with 45 participants. We found that the task completion rates were significantly higher with dialed input, particularly for subjects under age 30 and those with less than an eighth grade education. Additionally, participants using dialed input demonstrated a significantly greater performance improvement from the first to final task, and reported less difficulty providing input to the system.

83% of the world population does not have access to Internet. Therefore there is a need for a simple and affordable interaction technology that can enable easy content creation and dissemination for this population. In this paper, we present the design, development and usage pattern of a VoiKiosk system that provides a voice-based kiosk solution for people in rural areas. This system is accessible by phone and thus meets the affordability and low literacy requirements. We present usability results gathered from usage by more than 900 villagers during four month of the on-field deployment of the system. The on-field experiments suggest the importance of locally created content in their own language for this population. The system provides interesting insights about the manner in which this community can create and manage information. Based on the use of the system in the four months, the VoiKiosk also suggests a mechanism to enable social networking for the rural population.

Many services taken for granted in the developed world are often missing from the developing countries. One typical example is that of map systems that form the basis of several location driven services. Its heavy reliance on content, provides a huge barrier towards building such systems. Further, in developing countries like India, the infrastructure typically has a history of unplanned development, leading to unorganized addresses and absence of standard naming conventions for roads. Detailed map systems such as online maps have only recently started becoming available but for major cities. Remote towns and villages remain out of reach till date. In this paper, we investigate a community-driven approach for creating maps in developing regions - following Web 2.0 principles, but not entirely relying on the existing Web. Our system, dubbed FOLKSOMAPS is an intelligent, community constructed map system, particularly architected with developing regions in mind. We present the design of FOLKSOMAPS, followed by an implementation of our proof-of-concept system. We present user studies aimed at understanding the uptake, usability and utility of FOLKSOMAPS. The results indicate a strong need for such a community-generated mapping ecosystem.

Websites in World Wide Web are primarily meant for visual consumption. Moreover, the wide variety of visual controls available make it harder to interpret the websites with screen readers. This problem of accessing information and services on the web escalates even further for visually impaired in developing regions since most are either semi-literate/illiterate or cannot afford computers and high-end phones with screen reading capability.In this paper, we present an alternate platform -- the World Wide Telecom Web (WWTW). WWTW is already being successfully deployed as a network of VoiceSites that can be created and accessed by a voice interaction over an ordinary phone. WWTW presents a whole new set of opportunities for delivering information and services to the visually impaired. We present a preliminary user study that leads us towards the belief that the Telecom Web can be the mainstream Web for blind users.

Information Technology has had significant impact on the society and has touched all aspects of our lives. So far, computers and expensive devices have fueled this growth. The challenge now is to take this success of IT to its next level where IT services can be accessed by masses. "Masses" here mean the people who (a) are not yet IT literate and/or (b) do not have the purchase power to use the current IT delivery mechanisms (PC centric model) and/or (c) do not find current IT solutions and services relevant to their life or business. Interestingly, a huge portion of the world's population falls in this category. To enable the IT access to such masses, this workshop focuses on easy-to-use and affordable, yet powerful, user interfaces that can be used by this population.

In this paper we describe our experiences designing a voice interface in rural India. We outline our design process from initial contextual inquiry to a formal user evaluation, and use this discussion to motivate research guidelines for others designing voice interfaces in developing regions. Our three guidelines are to build around existing information systems, to iterate on the design through user testing, and to explore design alternatives through empirical analysis. We also share some practical lessons learned in designing, implementing, and evaluating information systems for developing regions in general.

Information Retrieval on the WWW is important because it is hard to find what one is looking for. There is a plethora of information available, and searching relevant information is a challenge. In the case of developing regions, we have the opposite problem: 1) Information availability of global markets is scarce. Most of the consumers and producers (of information as well as goods) are relegated to local markets in geographical vicinity. In order to reach wider markets, it is important for this local information to reach wider audiences. (Local information for global consumption LIG model). (2) At the same time, locally relevant information, such as delays in bus/train timings, mobile medical van schedule changes, electricity outage timings, is not easily available either. (Local information for local consumption LIL model). We introduce the term Information Uptrieval to address the reverse problem of acquiring, assimilating, aggregating and uploading global and local information that is relevant for developing regions to a platform that improves the reach of the information. While the WWW is an obvious example of one such platform, given the low internet penetration in such regions, we need to explore effective alternatives. Several innovative, but disconnected approaches have been attempted to address the information uptrieval problem, ranging from the use of DVDs (eSagu, http://www.esagu.in/esagu) through the use of wireless stations on motorcycles (First Mile Solutions, http://www.firstmilesolutions.com). Many of these have met with reasonable success in their pilot deployments.

As the number of telephony voice applications grow, there will be a need for a browser to surf the Web of interconnected voice applications (called as VoiceSites). These VoiceSites are accessed through a telephone over an audio channel. We present the concept and architecture of T-Web Browser, a World Wide Telecom Web browser that enables browsing the Web of voice applications through an ordinary phone. This browser will support rich browsing features such as history and bookmarking.

One of the several initiatives to bridge the digital divide in developing countries has been the deployment of information kiosks or knowledge centers in villages in rural parts of the country. These kiosks provide services ranging from email, chat and browsing to distance education programs, agricultural services and eGovernance services. A kiosk typically comprises of a computer with printer, web cam, multimedia system and Internet connectivity and is owned by a local entrepreneur. Moving away from the PC based kiosk model, we present an alternative platform to create and host such information kiosks in the telephony network. We call these as VoiKiosks and they are accessible through voice interaction over an ordinary phone call.

Various sectors in developing countries are typically dominated by the presence of a large number of small and microbusinesses that operate in an informal, unorganized manner. Many of these are single person run micro-businesses and cannot afford to buy and maintain their own IT infrastructure. For others, easy availability of cheap labour provides a convenient alternative even though it results in inefficiency, as little or no records are maintained, and only manual, paper-based processes are followed. This results in high response times for customers, no formal accountability and higher charges. For the businesses this translates to lower earnings and losses due to inefficiencies. In this paper, we look at few such micro-business segments and explore their current models of operation, while identifying existing inefficiencies and pain points. We build upon the findings and propose an approach for delivering benefits of IT solutions to such micro-business segments. Finally, we present technology that realizes the proposed approach in the specific context of two such segments.

WWW has made information accessible to computer users in various ways not imagined before. However; there is a huge pool ofpeople, especially in emerging economies, still untouched by this revolution and are either unaware of, or are unable or to join this bandwagon. Mobile phones are increasingly empowering the under-privileged to utilize data and services beyond the basic voice communication. However; factors such as high illiteracy rate, cost sensitivity, and user interface issues prevent these users from deriving benefits of available infrastructure and services. We have developed a novel system - VOISERV that enables ordinary telephone subscribers to create, deploy and offer their own customized voice-driven applications called Voic-eSites. The generated VoiceSites get hosted in the network for low cost of ownership and maintenance, and are integrated with advanced services available in the converged networks of today.