While natural language systems continue improving, they are still imperfect. If a user has a better understanding of how a system works, they may be able to better accomplish their goals even in imperfect systems. We explored whether explanations can support effective authoring of natural language utterances and how those explanations impact users’ mental models in the context of a natural language system that generates small programs. Through an online study (n=252), we compared two main types of explanations: 1) system-focused, which provide information about how the system processes utterances and matches terms to a knowledge base, and 2) social, which provide information about how other users have successfully interacted with the system. Our results indicate that providing social suggestions of terms to add to an utterance helped users to repair and generate correct flows more than system-focused explanations or social recommendations of words to modify. We also found that participants commonly understood some mechanisms of the natural language system, such as the matching of terms to a knowledge base, but they often lacked other critical knowledge, such as how the system handled structuring and ordering. Based on these findings, we make design recommendations for supporting interactions with and understanding of natural language systems.

Web applications and services are increasingly important in a distributed internet filled with diverse cloud services and applications, each of which enable the completion of narrowly defined tasks. Given the explosion in the scale and diversity of such services, their composition and integration for achieving complex user goals remains a challenging task for end-users and requires a lot of development effort when specified by hand. We present a demonstration of the Goal Oriented Flow Assistant (GOFA) system, which provides a natural language solution to generate workflows for application integration. Our tool is built on a three-step pipeline: it first uses Abstract Meaning Representation (AMR) to parse utterances; it then uses a knowledge graph to validate candidates; and finally uses an AI planner to compose the candidate flow. We provide a video demonstration of the deployed system as part of our submission.

Data integration has been studied extensively for decades and approached from different angles. However, this domain still remains largely rule-driven and lacks universal automation. Recent developments in machine learning and in particular deep learning have opened the way to more general and efficient solutions to data-integration tasks. In this paper, we demonstrate an approach that allows modeling and integrating entities by leveraging their relations and contextual information. This is achieved by combining siamese and graph neural networks to effectively propagate information between connected entities and support high scalability. We evaluated our approach on the task of integrating data about business entities, demonstrating that it outperforms both traditional rule-based systems and other deep learning approaches.

Record linkage is an essential part of nearly all real-world systems that consume structured and unstructured data coming from different sources. Typically no common key is available for connecting records. Massive data integration processes often have to be completed before any data analytics and further processing can be performed. In this work we focus on company entity matching, where company name, location and industry are taken into account. Our contribution is a highly scalable, enterprise-grade end-to-end system that uses rule-based linkage algorithms in combination with a machine learning approach to account for short company names. Linkage time is greatly reduced by an efficient decomposition of the search space using MinHash. Based on real-world ground truth datasets, we show that our approach reaches a recall of 91% compared to 73% for baseline approaches, while scaling linearly with the number of nodes used in the system.

Capturing and sharing design knowledge such as architectural decisions is becoming increasingly important in professional Information Technology (IT) services firms. Methods, models, and tools supporting explicit knowledge management strategies have been proposed in recent years. In this paper, we extend previous work in the architectural knowledge management community to satisfy the requirements of an additional user group: the designers of IT infrastructure solutions that are outsourced from one company to another. Such strategic outsourcing solutions require complex, contractually relevant design decisions concerning many different resources such as IT infrastructures, people, and real estate. In this paper, we present a reference architecture and a decision process-oriented knowledge metamodel that we synthesized from the domain-specific functional requirements and quality attributes. We also present a tool implementation of these decision modeling concepts and discuss user feedback.