We present the basic concepts of ActionWorkflow and a study of a successful implementation in Clark County Department of Business License. The image/workflow system reengineers a labyrinthine licensing system into simplistic processes that are more customer oriented, yield superior productivity, establish a work in progress tracking mechanism, and archive the resulting licensing processes permanently on an unalterable optical storage system.

This paper describes ActionWorkflowTM approach to workflow management technology: a design methodology and associated computer software for the support of work in organizations. The approach is based on theories of communicative activity as language faction and has been developed in a series of systems for coordination among users of networked computers. This paper describes the approach, gives an example of its application, and shows the architecture of a workflow management system based on it.

This paper describes an incremental programming environment (IPE) based on compilation technology, but providing facilities traditionally found only in interpretive systems. IPE provides a comfortable environment for a single programmer working on a single program.