This paper uses document theory to analyze Discover, a partially free-to-use application developed by Facebook’s philanthropic initiative Connectivity and released in the Philippines in May 2020. Discover’s design is predicated on the conviction that access to valorized forms of technology—in this case, popular websites viewed via the Internet—promises benefits to marginalized users who are presumed to lack resources needed to fully participate in contemporary informational capitalism. Document theory in HCI provides a framework that allows us to analyze the most popular websites as rendered by Discover. We argue that Discover’s logic of redaction and form moderation reproduces the very structural inequality that access to the Internet frequently claims to ameliorate. We conclude by pointing to potential applications of our approach in research at the intersection of HCI, ICT4D, and political economy.

Data-centered participatory design research projects—wherein researchers collaborate with community members for the purpose of gathering, generating, or communicating data about the community or their causes—can place epistemic burdens on minoritized or racialized groups, even in projects focused on social justice outcomes. Analysis of epistemic burden encourages researchers to rethink the purpose and value of data in community organizing and activism more generally. This paper describes three varieties of epistemic burden drawn from two case studies based on the authors’ previous work with anti-police brutality community organizations. The authors conclude with a discussion of ways to alleviate and avoid these issues through a series of questions about participatory research design. Ultimately, we call for a reorientation of knowledge production away from putative design solutions to community problems and toward a more robust interrogation of the power dynamics of research itself.

This paper introduces document theory as a mechanism to analyze intimate platforms as sociotechnical systems. The theory, developed in documentation studies and applied to HCI, focuses on the casting mold or how agents, through particular means and modes, produce documents that govern social relations. We studied the process of creating a profile by identifying and mapping out the fields asked among the ten most popular online dating apps in the US. By looking at dating profiles as documents and their creation as a process of documentation, we argue that the current casting mold of these intimate platforms is designed to extract profit via invisibilization of labor in digital networks leading to the emergence of a constrained rational market agent. Our study illustrates how document theory makes visible the assumptions of technological systems, calling on us to imagine alternatives beyond incremental design changes given broader structural realities of market and power.

The term "digital divide" indexes a body of research at the intersection of digital technology and social equity, including research on inequality that criticizes and recapitulates the original concept. Based on a qualitative study at a community literacy center serving resettled refugees and immigrants, we show that the digital divide framework rests on a distributive logic, one that implies that distributing access to digital technology constitutes a form of social equity. Because this framework only considers valorized goods, skills, and uses, research has frequently ignored the startup, maintenance, and affective costs we found accompanied digital access for our participants. To account for these costs, we propose a theoretical adjustment to the digital divide framework, one where design is an act of configuring both costs and benefits together. We argue that considering such costs enables HCI researchers to engage more effectively with host communities in the non-innocent work of confronting inequity.

Participation is today central to many kinds of research and design practice in information studies and beyond. From user‐generated content to crowdsourcing to peer production to fan fiction to citizen science, the concept remains both unexamined and heterogeneous in its definition. Intuitions about participation are confirmed by some examples, but scandalized by others, and it is difficult to pinpoint why participation seems to be robust in some cases and partial in others. In this paper we offer an empirically based, comparative analysis of participation that demonstrates its multidimensionality and provides a framework that allows clear distinctions and better analyses of the role of participation. We derive 7 dimensions of participations from the literature on participation and exemplify those dimensions using a set of 102 cases of contemporary participation that include uses of the Internet and new media.