Bug report management is a costly software maintenance process comprised of several challenging tasks. Given the UI-driven nature of mobile apps, bugs typically manifest through the UI, hence the identification of buggy UI screens and UI components (Buggy UI Localization) is important to localizing the buggy behavior and eventually fixing it. However, this task is challenging as developers must reason about bug descriptions (which are often low-quality), and the visual or code-based representations of UI screens. This paper is the first to investigate the feasibility of automating the task of Buggy UI Localization through a comprehensive study that evaluates the capabilities of one textual and two multi-modal deep learning (DL) techniques and one textual unsupervised technique. We evaluate such techniques at two levels of granularity, Buggy UI Screen and UI Component localization. Our results illustrate the individual strengths of models that make use of different representations, wherein models that incorporate visual information perform better for UI screen localization, and models that operate on textual screen information perform better for UI component localization – highlighting the need for a localization approach that blends the benefits of both types of techniques. Furthermore, we study whether Buggy UI Localization can improve traditional buggy code localization, and find that incorporating localized buggy UIs leads to improvements of 9%-12% in Hits@10.

Many software bugs are reported manually, particularly bugs that manifest themselves visually in the user interface. End-users typically report these bugs via app reviewing websites, issue trackers, or in-app built-in bug reporting tools, if available. While these systems have various features that facilitate bug reporting (e.g., textual templates or forms), they often provide limited guidance, concrete feedback, or quality verification to end-users, who are often inexperienced at reporting bugs and submit low-quality bug reports that lead to excessive developer effort in bug report management tasks. We propose an interactive bug reporting system for end-users (Burt), implemented as a task-oriented chatbot. Unlike existing bug reporting systems, Burt provides guided reporting of essential bug report elements (i.e., the observed behavior, expected behavior, and steps to reproduce the bug), instant quality verification, and graphical suggestions for these elements. We implemented a version of Burt for Android and conducted an empirical evaluation study with end-users, who reported 12 bugs from six Android apps studied in prior work. The reporters found that Burt’s guidance and automated suggestions/clarifications are useful and Burt is easy to use. We found that Burt reports contain higher-quality information than reports collected via a template-based bug reporting system. Improvements to Burt, informed by the reporters, include support for various wordings to describe bug report elements and improved quality verification. Our work marks an important paradigm shift from static to interactive bug reporting for end-users.