Formal regulation designed to protect workers is often opaque, with narrow definitions of injury. This means that even when workers report harm, regulators fail to intervene on cumulative, chronic, and collective experiences. Through interviews and co-design workshops with unionized cleaning workers, we explore alternative forms of documentation that support collective action rather than institutional proof. Our study illuminates four interlocking worker-led documentation practices: (1) Surfacing experiences of working conditions, (2) Collectively making sense of existing reporting avenues, (3) Negotiating with management and publics, and (4) Building trust and solidarity within the union. For each of these practices, we offer concrete design concepts developed in collaboration with workers. Finally, we contribute conceptual knowledge on how engaging in the process of documentation functions as an engine of solidarity-building, a prerequisite for addressing workplace harms beyond disparate data points.

This pictorial explores hybrid forms of political participation from a migrant perspective, focusing on diaspora protests in one European city following the March 2025 arrest of Istanbul Mayor Ekrem İmamoğlu. Building on the first author's (FA) autoethnographic recounts, it examines how distance, digital mediation, and everyday life shape engagement with homeland politics. In contrast to protests embedded in Istanbul's political atmosphere, diaspora participation unfolded without spatial cues, generating affective tension, ethical dilemmas, selective forms of engagement, and the labor of the diasporic mind. Through activist-academic reflection, the work highlights hybrid experiences across space, emotion, and mediation, offering insights for HCI research on diaspora and transnational activism and social movements.

The rapid expansion of the AI industry relies heavily on the production, verification, and maintenance of data, otherwise known as "data work". Companies outsource and offshore this work through global AI supply chains that operate under exploitative conditions. Drawing on semi-structured interviews with Kenyan data workers across platforms and BPOs, this paper examines how such conditions take shape and persist. We argue that workers are caught within a regime of entrapment, a system of interconnected mechanisms that make it difficult for workers to leave or improve their positions. These mechanisms include the push to invest in the promise of ‘AI’ jobs, the use of precarious contracts to govern workers, the capture of regulatory institutions, and the exploitation of global labor arbitrage. Using complementary lenses of neoliberal governmentality, precarity, and supply chain capitalism, we analyze why labor mobilization in this sector remains uniquely constrained. We conclude by outlining an orientation for research and scholarly practice that can support workers’ organizing efforts and contest the structural conditions sustaining this regime.

Algorithmic management is transforming traditional face-to-face service sectors like hospitality.To understand this phenomenon, we conducted an interview study in a unionized, mid-sized urban hotel on the West Coast of the USA.Through this work, we examine how an algorithmic management (AM) platform mediates work in a housekeeping department.Our analysis highlights the effects of AM on social processes, revealing that despite careful configuration, the tool's implementation still challenges traditional communication and coordination.This study contributes empirical evidence on AM impacts in a collaborative service environment, emphasizing the importance of organizational dynamics in AM design and implementation.We offer design opportunities for flexible workplace technologies that support, rather than frustrate, the relational aspects of service work.

This paper analyzes how smart city infrastructures are planned, implemented, and scaled, even when they fail.Understanding how these processes unfold is critical for technology researchers committed to creating equitable public infrastructures.In this paper, we focus on an urban smart mobility solution called FRED, put in place to increase connectivity within downtown San Diego.We analyze it through a decade of public meetings, contract renewals, planning documents, and media coverage.Our findings show that FRED's intervention was a cover for scaling neoliberal transit privatization in San Diego.This is facilitated by the "charisma" of smart mobility technology -framed as clean and green, app-based, algorithmically optimized, and innovative -to upper-class actors like tech entrepreneurs, property developers, business leaders, and city officials.Reflecting on these insights, we explore alternative strategies that could have produced different outcomes and discuss how our case study informs new design sensibilities in civic contexts.

This paper examines the cascading effects of technical failures in transit, focusing on the challenges faced by bus operators when communication, passenger-facing, and mechanical technologies fail.Through a diary study, we gather operator accounts of critical tools like radios, mobile data terminals (MDTs), payment systems, and ramps, alongside their failures.Issues like radio outages, GPS malfunctions, and broken fare systems lead to operational delays, safety risks, and increased stress.Triaging breakdowns becomes crucial to operations and drivers adapt by using personal phones in emergencies, highlighting gaps in system integration.As transit electrifies its fleets and considers a wider range of innovations, these failures offer key insights into the challenges ahead, emphasizing the need for robust, adaptable systems that ensure operational continuity and protect worker well-being amid rapid technological change.

HRI scholars envision a future of work where human-robot collaboration brings mutual gains: organizations benefit from increased efficiency and productivity, and laborers benefit when tasks are redistributed between humans and robots based on their respective strengths. Yet, ironically, this collaboration in real-world contexts can lead to the opposite effect-workers' efficiency may decrease due to the additional tasks they must undertake to manage unexpected errors caused by robots. This “stop-gap” labor, often viewed as temporary and naturally manageable over time, can have significant and persistent impacts on workers. Drawing from observations across multiple robot deployment sites, this paper highlights the overlooked burden of this labor, challenging idealized visions of seamless human-robot collaboration. We argue that attending to stop-gap labor presents an opportunity for the HRI community to make genuine improvements for workers as primary stakeholders within complex socio-economic networks.

In North America, bus operators are essential but undervalued public servants — the ''human infrastructure'' of public transit. Transit workers face a range of largely invisible health and safety issues that have worsened in recent years. As more attention is directed toward new technologies being commercialized in the sector these operational challenges remain largely unaddressed. Our paper contributes to a turn ''back to labor'' and describes issues bus operators face on the job. Through a diary study of bus operators' working conditions we detail how punctuated moments of workplace violence, inhumane scheduling, and unsafe operational conditions become prolonged infrastructural failure. We outline how CSCW researchers and practitioners can contribute to the design of transit systems that enhance worker dignity and contribute to ongoing efforts to address urgent health and safety concerns.

Feminist makerspaces offer community-led alternatives to dominant tech cultures by centering care, mutual aid, and collective knowledge production. While prior CSCW research has explored their inclusive practices, less is known about how these spaces sustain themselves over time. Drawing on interviews with 18 founders and members across 8 U.S. feminist makerspaces as well as autoethnographic reflection, we examine the organizational and relational practices that support long-term endurance. We find that sustainability is not achieved through growth or institutionalization, but through care-driven stewardship, solidarity with local justice movements, and shared governance. These social practices position feminist makerspaces as prefigurative counterspaces-sites that enact, rather than defer, feminist values in everyday practice. This paper offers empirical insight into how feminist makerspaces persist amid structural precarity, and highlights the forms of labor and coalition-building that underpin alternative sociotechnical infrastructures.

This paper draws on Michel de Certeau's notion of ''tactics'' to explore the use of data in labor organizing research in CSCW. Taking a historical view, we first analyze a set of cases from 20th century US labor history that offer three distinct lenses on the risks of data-based advocacy campaigns: wagers, compromises, and concessions. Across our cases, we frame reformers' use of data tactics as a rhetorical move, taken to advance incremental worker gains under conditions of precarity. However, by continuing to rely on certain data-based arguments in the short term, we argue that labor reformers may have limited the frame of debate for broader arguments necessary to improve conditions in the long-term. These tensions follow us into data-based advocacy research in the present, such as the emerging ''digital workerism'' movement. To ensure the continuation of responsible advocacy research in CSCW, we offer insights from social justice movements to suggest how members of the HCI and CSCW communities can work more intentionally alongside (or without) data methods to support worker-led direct action.

The tech industry's shifting landscape and the growing precarity of its labor force have spurred unionization efforts among tech workers. These workers turn to collective action to improve their working conditions and to protest unethical practices within their workplaces. To better understand this movement, we interviewed 44 U.S.-based tech worker-organizers to examine their motivations, strategies, challenges, and future visions for labor organizing. These workers included engineers, product managers, customer support specialists, QA analysts, logistics workers, gig workers, and union staff organizers. Our findings reveal that, contrary to popular narratives of prestige and privilege within the tech industry, tech workers face fragmented and unstable work environments which contribute to their disempowerment and hinder their organizing efforts. Despite these difficulties, organizers are laying the groundwork for a more resilient tech worker movement through community building and expanding political consciousness. By situating these dynamics within broader structural and ideological forces, we identify ways for the CSCW community to build solidarity with tech workers who are materially transforming our field through their organizing efforts.

With the rise of remote work, a range of surveillance technologies are increasingly being used by business owners to track and monitor employees, raising concerns about worker rights and privacy. Through analysis of Reddit posts and in-depth semi-structured interviews, this paper seeks to understand how workers across a range of sectors make sense of and respond to layered forms of surveillance. While workers express concern about risks to their health, safety, and privacy, they also face a lack of transparency and autonomy around the use of these systems. In response, workers take up tactics of everyday resistance, such as commiserating with other workers or employing technological hacks. Although these tactics demonstrate workers' ingenuity, they also show the limitations of existing approaches to protect workers against intrusive workplace monitoring. We argue that there is an opportunity for CSCW researchers to support these countermeasures through worker-led design and policy.

There have been increasing calls within HCI to build sustained partnerships with communities that go beyond surface-level engagement. However, little is known about how communities view such partnerships and their outcomes. In collaboration with a community-based organization, we co-analyzed a series of interviews to understand the impacts of university-led research initiatives and publicly deployed technologies on local communities, and to explore strategies for more equitable community-university partnerships. Our findings reveal that local communities often perceive technology companies and academic institutions as potential threats due to their shared role in a series of projects, including predictive policing, surveillance, and broader concerns on technological bias and exclusion against minoritized groups. While interviewees named material benefits, sustained relationships, and meaningful accountability as desirable from universities, they pointed to academia's institutional priorities that pose barriers to forming effective partnerships. Drawing from la paperson's concept of a Third University, we argue that researchers and academic institutions must contend with these complexities, while taking a decolonizing approach to community-university partnerships through the lens of revestment.

HCI and design studies have increasingly identified challenges for gig workers and advocated for designs centered around worker justice. However, there’s an existing research gap in understanding how platform designers approach gig worker issues in their practice. Our study engaged ten platform designers from food delivery and ride-hailing platforms to investigate this gap. Through semi-structured interviews, we uncovered their strategies, the extent of authority and responsibilities, and the range of obstacles they encounter in influencing decision-making that could affect gig workers’ experiences with the platforms. While platform designers were aware of gig worker issues, they confronted challenges from business goals, decision-making power, policies, and job security in promoting worker well-being. We discuss the jurisdiction of platform designers and propose that HCI research should further support them, who are deeply engaged in the gig economy and have the potential to participate in addressing social justice issues.

A growing body of literature has focused on understanding and addressing workplace AI design failures. However, past work has largely overlooked the role of occupational devaluation in shaping the dynamics of AI development and deployment. In this paper, we examine the case of feminized labor: a class of devalued occupations historically misnomered as ``women's work,'' such as social work, K-12 teaching, and home healthcare. Drawing on literature on AI deployments in feminized labor contexts, we conceptualize AI Failure Loops: a set of interwoven, socio-technical failures that help explain how the systemic devaluation of workers' expertise negatively impacts, and is impacted by, AI design, evaluation, and governance practices. These failures demonstrate how misjudgments on the automatability of workers' skills can lead to AI deployments that fail to bring value and, instead, further diminish the visibility of workers' expertise. We discuss research and design implications for workplace AI, especially for devalued occupations.

This paper describes how the circumstances bus operators manage presents unique challenges to the feasibility of high-level automation in public transit. Avoiding an overly rationalized view of bus operators’ labor is critical to ensure the introduction of automation technologies does not compromise public wellbeing, the dignity of transit workers, or the integrity of critical public infrastructure. Our findings from a group interview study show that bus operators take on work — undervalued by those advancing automation technologies — to ensure the well-being of passengers and communities. Notably, bus operators are positioned to function as shock absorbers during social crises in their communities and in moments of technological breakdown as new systems come on board. These roles present a critical argument against the rapid push toward driverless automation in public transit. We conclude by identifying opportunities for participatory design and collaborative human-machine teaming for a more just future of transit.

Sidewalk robots are increasingly common across the globe. Yet, their operation on public paths poses challenges for people with mobility disabilities (PwMD) who face barriers to accessibility, such as insufficient curb cuts. We interviewed 15 PwMD to understand how they perceive sidewalk robots. Findings indicated that PwMD feel they have to compete for space on the sidewalk when robots are introduced. We next interviewed eight robotics practitioners to learn about their attitudes towards accessibility. Practitioners described how issues often stem from robotic companies addressing accessibility only after problems arise. Both interview groups underscored the importance of integrating accessibility from the outset. Building on this finding, we held four co-design workshops with PwMD and practitioners in pairs. These convenings brought to bear accessibility needs around robots operating in public spaces and in the public interest. Our study aims to set the stage for a more inclusive future around public service robots.

LGBTQ+ people have received increased attention in HCI research, paralleling a greater emphasis on social justice in recent years. However, there has not been a systematic review of how LGBTQ+ people are researched or discussed in HCI. In this work, we review all research mentioning LGBTQ+ people across the HCI venues of CHI, CSCW, DIS, and TOCHI. Since 2014, we find a linear growth in the number of papers substantially about LGBTQ+ people and an exponential increase in the number of mentions. Research about LGBTQ+ people tends to center experiences of being politicized, outside the norm, stigmatized, or highly vulnerable. LGBTQ+ people are typically mentioned as a marginalized group or an area of future research. We identify gaps and opportunities for (1) research about and (2) the discussion of LGBTQ+ in HCI and provide a dataset to facilitate future Queer HCI research.

Design activism is a way for designers and researchers to negotiate societal inequities and resulting implications for design practices. Within HCI and design, community-based methods are a common way to situate design engagements among those directly impacted by social inequities. Despite its potential for social impact, current approaches to design activism can be extractive and at odds with community-aligned advocacy. Drawing on interviews with 32 individuals who use design to address local, social inequities, we extend the current discourse around design activism by exploring 'activist-led design'. We outline four key considerations of this work: understanding activist-led design practices; relationality and community engagements; challenges of doing this work; and democratizing access to design. Our analysis highlights implications for academia's role in design activism. This paper interrogates design activism's role as a social and communal practice, and considers ways to support activist-led design. We propose considerations that contribute to the larger conversation of academic design having more equitable impact.

Public sector agencies aim to innovate not just for efficiency but also to enhance equity. Despite the growing adoption of data-driven decision-making systems in the public sector, efforts to integrate equity as a primary goal often fall short. This typically arises from inadequate early-stage involvement of underserved stakeholders and prevalent misunderstandings concerning the authentic meaning of equity from these stakeholders' perspectives. Our research seeks to address this gap by actively involving undersevered stakeholders in the process of envisioning the integration of equity within public sector data-driven decisions, particularly in the context of a building department in a Northeastern mid-sized U.S. city. Applying a speed dating method with storyboards, we explore diverse equity-centric futures within the realm of local business development, a domain where small businesses, particularly women-and minority-owned businesses, historically confront inequitable distribution of public services. We explored three essential aspects of equity: monitoring equity, resource allocation prioritization, as well as information and equity. Our findings illuminate the complexities of integrating equity into data-driven decisions, offering nuanced insights about the needs of stakeholders. We found that attempts to monitor and incorporate equity goals into public sector decision-making can unexpectedly backfire, inadvertently sparking community apprehension and potentially exacerbating existing inequities. Small business owners, including those identifying as women-and minority-owned, advocated against the use of demographic-based data in equity-focused data-driven decision-making in the public sector, instead emphasizing factors such as community needs, application complexity, and uncertainties inherent in small businesses. Drawing from these insights, we propose design implications to assist designers of public sector data-driven decision-making systems to better accommodate equity considerations.

Creative entrepreneurs rely on online platforms to build community and overcome isolated work conditions. However, because of frequent attempts by larger brands to use their work without permission, creative entrepreneurs constrain their use of social platforms to safeguard their intellectual property. In this paper, we describe a multi-year partnership with a feminist makerspace to build a social platform, called Peerdea, that centered creative entrepreneurs' needs such that online feedback, information exchange, goal setting, and accountability were more readily available to them. Through an iterative, community-collaborative approach with 46 creative entrepreneurs, we report on the kinds of peer support entrepreneurs sought on Peerdea such as feedback on in-progress and unpolished work. We argue that by aligning Peerdea's design with the makerspace's community of practice, Peerdea leveraged the relationship and trust building that occurs more readily in person for entrepreneurs. In addition, we highlight the role of a community leader who actively managed the relationships between researchers and entrepreneurs, surfaced research failures and championed successes, and provided critical mediation for co-design when participants' livelihoods were implicated.

HCI scholars are increasingly engaging in research about “marginalized groups,” such as LGBTQ+ people. While normative habitual readings of marginalized people in HCI often highlight real problems, this work has been criticized for flattening heterogeneous experiences and overemphasizing harms. Some have advocated for expanding how we approach research on marginalized people (e.g., assets-based design, the everyday, and joy). Sensitized by unmaking literature, we explore this tension between conditions, experiences, and representations of marginality in HCI scholarship. To do so, we perform a diffractive analysis of posts in a gay online community by bringing two readings of the same data together: a normative habitual reading of marginalization and an expanded reading. By examining the relationship between empirical material and its representations by HCI researchers, we explore how to carefully unmake HCI research, thus maintaining and repairing our research community. We discuss the political and designerly implications of different readings of marginalized people and offer considerations for attending to the processes and afterlives of HCI research.

Labor shortages have shaped many industries over the past several years, with hospitality experiencing one of the largest rates of attrition. Workers are leaving their jobs for a variety of reasons, ranging from burnout and work intensification to a lack of meaningful employment. While some literature maintains that labor-replacing automation is poised to bridge the shortages, we argue there is an opportunity for technology design to instead improve job quality and retention. Drawing on interviews with unionized guest room attendants, we report on workers’ perceptions of a widely-used algorithmic room assignment system. We then present worker-generated design ideas that adapt this system toward supporting three key facets of wellbeing: self-efficacy, transparency, and workload. We argue for the need to consider these facets of wellbeing through design across the service landscape, particularly as HCI attends to the impacts of AI and automation on frontline work.

Sidewalk robots are becoming increasingly common worldwide, yet their operation on public walkways presents challenges for pedestrians. This is especially true for people with motor disabilities (PWMD) who already manage obstacles such as inadequate ramps and public incivility. The addition of sidewalk robots could further intensify these difficulties, which poses an urgent need to examine how the design of sidewalk robots may influence the daily navigation experiences of PWMD. This poster illustrates findings from semi-structured interviews with ten PWMD, providing insights into their perspectives on the presence of sidewalk robots. The study uncovers potential conflicts in shared sidewalk use and the adaptive actions PWMD described needing to undertake in response. Interviewees raised concerns about whether the robots could accommodate the needs of PWMD, as compared to people walking on foot, and the repercussions of any shortcomings in this regard. Our research also examines tensions stemming from different robotic design choices, indicating the necessity for more accessible public robot designs. We further delve into PWMD’s interaction needs and modalities for routine operation and in the event of robot malfunction. As cities increasingly allow for the deployment of robots in public spaces, this work seeks to inform equitable design and deployment guidelines for sidewalk robots and calls for further research into the implications of the rise of public robots for the diverse populations that make up any given municipality.

Ethnic community-based organizations (CBOs) play an essential role in supporting the wellbeing of immigrants and refugees. CBO workers often act as linguistic and cultural translators between communities, government, and health and social service systems. However, resource constraints, technological barriers, and pressures to be data-driven require workers to perform additional forms of translation to ensure their organizations’ survival. Drawing on 16 interviews with members of 7 Asian American and Pacific Islander CBOs, we examine opportunities and barriers concerning their technology-mediated work practices. We identify two circumstances where CBO workers perform translation: (1) as legitimacy work to build trust with funders and communities, and (2) as (re)mediation in attending to technological barriers and resisting hegemonic systems that treat their communities as “other.” By unpacking the politics of translation work across these sites, we position CBO workers as a critical source for HCI research and practice as it seeks to support community wellbeing.

This paper examines the rapid introduction of AI and automation technologies within essential industries amid the COVID-19 pandemic. Drawing on participant observation and interviews within two sites of waste labor in the United States, we consider the substantial effort performed by frontline workers who smooth the relationship between robotics and their social and material environment. Over the course of the research, we found workers engaged in continuous acts of calibration, troubleshooting, and repair required to support AI technologies over time. In interrogating these sites, we develop the concept of "patchwork": human labor that occurs in the space between what AI purports to do and what it actually accomplishes. We argue that it is necessary to consider the often-undervalued frontline work that makes up for AI's shortcomings during implementation, particularly as CSCW increasingly turns to discussions of Human-AI collaboration.

Recent investments in automation and AI are reshaping the hospitality sector. Driven by social and economic forces affecting service delivery, these new technologies have transformed the labor that acts as the backbone to the industry-namely frontline service work performed by housekeepers, front desk staff, line cooks and others. We describe the context for recent technological adoption, with particular emphasis on algorithmic management applications. Through this work, we identify gaps in existing literature and highlight areas in need of further research in the domains of worker-centered technology development. Our analysis highlights how technologies such as algorithmic management shape roles and tasks in the high-touch service sector. We outline how harms produced through automation are often due to a lack of attention to non-management stakeholders. We then describe an opportunity space for researchers and practitioners to elicit worker participation at all stages of technology adoption, and offer methods for centering workers, increasing transparency, and accounting for the context of use through holistic implementation and training strategies.

This special issue builds on and expands HCI’s engagement with historical approaches, questioning our field’s ontological orientations and offering new methods for examining the past. The set of articles featured reinvigorates questions on whose technological labor matters, how we might challenge the racist and misogynistic consequences of HCI’s inter-disciplinary inheritances, and offer new modes of liberatory world-making. Taken together, this collection serves as an act of reclamation of the lineage of our field, providing resources and guidance for a more just present and future.

This paper aims to elevate essential worker accounts of the introduction of AI technology amid the COVID-19 pandemic. Drawing from a mix of ethnographic observations, interviews, and participatory design encounters with frontline staff, we examine the experiences of workers in a waste management facility in the United States newly tasked with overseeing autonomous floor cleaning robots. To complement and extend managerial and engineering descriptions emphasizing the functionality and performance of these devices, we used recuperative approaches to re-center the socio-material realities of workers on-the-ground. For example, workers reported concerns on the safety of the devices in congested areas and a need for more comprehensive training across all levels of the organization. This research seeks to expand the discourse on ethical AI by situating essential workers as a key source in developing best practices for deploying new technologies and evaluating pilot projects.

Even entrepreneurs whose businesses are not technological (e.g., handmade goods) need to be able to use a wide range of computing technologies in order to achieve their business goals. In this paper, we follow a participatory action research approach and collaborate with various stakeholders at an entrepreneurial co-working space to design “Tech Help Desk”, an on-going technical service for entrepreneurs. Our model for technical assistance is strategic, in how it is designed to fit the context of local entrepreneurs, and responsive, in how it prioritizes emergent needs. From our engagements with 19 entrepreneurs and support personnel, we reflect on the challenges with existing technology support for non-technological entrepreneurs. Our work highlights the importance of ensuring technological support services can adapt based on entrepreneurs’ ever-evolving priorities, preferences and constraints. Furthermore, we find technological support services should maintain broad technical support for entrepreneurs’ long tail of computing challenges.

This paper examines the rapid turn to remote public meetings during the COVID-19 pandemic. Drawing on a mix of archival materials, participant observation, and interviews within and around two mid- to large cities in the Rust Belt and Midwest regions of the United States, we consider how public officials introduced digital meeting platforms and surveys in place of traditional forms of in-person public consultation. We also examine emergent strategies of residents as they worked to have their voices heard and concerns met during a time of compounding crises (e.g., pandemic, economic recession, racial violence). Drawing from this case study, we articulate the concept of disruptive testimony, forms of public witnessing that trouble established hierarchies of power, surface conflict, and open opportunities for social change. We argue consideration for collective counter-power is increasingly important to GROUP scholarship as it attends to civic engagement beyond participation in formal, sanctioned government processes.

Over the past several years, micromobility devices—small-scale, networked vehicles used to travel short distances—have begun to pervade cities, bringing promises of sustainable transportation and decreased congestion. Though proponents herald their role in offering lightweight solutions to disconnected transit, smart scooters and autonomous delivery robots increasingly occupy pedestrian pathways, reanimating tensions around the right to public space. Drawing on interviews with disabled activists, government officials, and commercial representatives, we chart how devices and policies co-evolve to fulfill municipal sustainability goals, while creating obstacles for people with disabilities whose activism has long resisted inaccessible infrastructure. We reflect on efforts to redistribute space, institute tech governance, and offer accountability to those who involuntarily encounter interventions on the ground. In studying micromobility within spatial and political context, we call for the HCI community to consider how innovation transforms as it moves out from centers of development toward peripheries of design consideration.

This pictorial critically explores the role of visual media representations in the deployment of automated and artificially intelligent (AI) technologies within essential work sectors. We draw on an exhaustive review of local and national newspaper articles about automation in two waste labor industries (cleaning and recycling) over the last five years. We highlight a set of common visual tropes and move to challenge these representations by taking up the lens of countervisuality. Our analysis reveals that press photographs tend to focus on machines and the decision-makers who champion them, overlooking the work that it takes to integrate technology on the ground. Through our countervisuals, we depict the extensive efforts of waste workers to maintain AI technologies, and their potential for surveillance. Through visualizing under-recognized forms of labor that come after the design process ends, we highlight how an outsized emphasis on invention ignores waste workers’ expertise and needs over time.

Social media can be an effective source of feedback on open-ended work, such as product design. Unlike large businesses with entire teams dedicated to "social," little is understood about how small business owners-constrained both in personnel and resources-leverage the benefits of direct, informal communication channels afforded by social media. Drawing on a series of design workshops and interviews with 26 small business owners at a local feminist makerspace, we report on the unique challenges small business owners experience when seeking feedback on open-ended work via social media. We found participants carefully balanced large-scale access to diverse audiences with attempts to receive reliable feedback, and they often targeted audiences narrowly to reinstate control and build trust. In addition, the small business owners in our workshop idealized building authentic relationships with their social audiences to create collectively. To do so successfully, participants detailed the extensive behind-the-scenes work required of them such as navigating blurred personal and business identities and the self-regulation necessary to continuously stay engaged and not internalize discouraging feedback.

What can design researchers learn from our own and each other's failures? We explore “failure” expansively—turning away from tidy success narratives toward messy unfoldings and reflexive discomfort—through retrospective trioethnography. Our findings reflect on failures we identified in six past design research projects: issues of relational labor of deployment, mismatched designer/participant imaginaries, burden of participation, and invisibility of researcher labor. Our discussion contributes to broader reflections on shifting design research practice: (a) methodological considerations inviting others to engage failures through retrospective trioethnography, (b) letting go as a mode of research care, (c) possibilities for more candid research reporting, and (d) how centering failure may contribute to design justice by providing a technique for attending to harm and healing in design research practices. Throughout, we call for challenging success narratives in design research, and underscore the need for systemic changes in design research practice.

This pictorial examines the relationship between inquiry and activism within academic settings through the design of protest artifacts. Inspired by lineages of feminist print production, we illustrate our own process of creating simple acts of resistance through electronic posters and buttons. Naming these interventions "lightweight design interactions," we hold on to the ways design practice might work as modest, partial, and incremental shifts in the circumstances through which design futures unfold. Lightweight design interactions encourage us as design researchers to look beyond the bold creation of alternatives (new design artifacts) to the subtle nurturing of the circumstances that make alternatives possible.

This paper introduces "infrastructural speculations," an orientation toward speculative design that considers the complex and long-lived relationships of technologies with broader systems, beyond moments of immediate invention and design. As modes of speculation are increasingly used to interrogate questions of broad societal concern, it is pertinent to develop an orientation that foregrounds the "lifeworld" of artifacts-the social, perceptual, and political environment in which they exist. While speculative designs often imply a lifeworld, infrastructural speculations place lifeworlds at the center of design concern, calling attention to the cultural, regulatory, environmental, and repair conditions that enable and surround particular future visions. By articulating connections and affinities between speculative design and infrastructure studies research, we contribute a set of design tactics for producing infrastructural speculations. These tactics help design researchers interrogate the complex and ongoing entanglements among technologies, institutions, practices, and systems of power when gauging the stakes of alternate lifeworlds.

In this article, we describe our efforts to retrace and reimagine period tracking technology—or, mobile applications designed to support the documentation and quantification of menstrual cycle data. In their current form, these systems often encourage those who menstruate to extract intimate information about the body (e.g., consistency or color of menstrual flow, physical and emotional symptoms), while promising to predict fertility and offer insight into managing one's period. In doing so, these technologies subtly dictate the forms of knowledge and types of relationships menstruators are expected to establish with their bodies (i.e., transactional or instrumentalized). Through historical analysis and a series of participatory experiments, we offer a vision for menstrual sensemaking that expands on these forms of interaction and ways of knowing to emphasize multiplicity and dimensionality rather than models, predictability, or a user's relation to averages or norms.

In this pictorial, we explore how emergent menstrual biosensing technologies compound existing concerns for the everyday ethics of extracting and analyzing intimate data. Specifically, we review the data practices of a set of existing menstrual tracking applications and use that analysis to inform the design of speculative near future technologies. We present these technologies here in the form of a product catalog for a fictional company called Vivewell. Through this work, we contribute both a set of speculative design proposals and a case study of a design project that begins with the analysis of existing data policies.

This paper examines the entangled development of governance strategies and networked technologies in the pervasive but under-examined domain of public restrooms. Drawing on a mix of archival materials, participant observation, and interviews within and beyond the city of Seattle, Washington, we look at the motivations of public restroom facilities managers as they introduce (or consider introducing) networked technology in the spaces they administer. Over the course of the research, we found internet of things technologies-or, connected devices imbued with computational capacity-became increasingly tied up with cost-reducing efficiencies and exploitative regulatory techniques. Drawing from this case study, we develop the concept of managerial visions: ways of seeing that structure labor, enforce compliance, and define access to resources. We argue that these ways of seeing prove increasingly critical to HCI research as it attends to computer-mediated collaboration beyond white-collar settings.

This paper describes the reparative Internet of Things (Riot), a project investigating the role of IoT devices in maintaining public resource accessibility. Drawing on a mix of interviews, technology development, and ethnographic engagements, we explore the distribution and stratification of menstrual hygiene resources in Seattle, WA. We redesigned menstrual product dispensers placed in public settings by outfitting them with networked sensor inserts to make them easier to stock by custodial staff and easier to access by members of the public. We use this case to show how such newly connected devices structure experiences of hygiene access and help expose important consequences of integrating those devices into the socioeconomic logics and infrastructure of public life. Our interventions further examine the role of public IoT devices once they pass the proof-of-concept stage, revealing their capacity to cultivate and maintain collective responsibility.

Privacy policies are critical to understanding one's rights on online platforms, yet few users read them. In this pictorial, we approach this as a systemic issue that is part a failure of interaction design. We provided a variety of people with printed packets of privacy policies, aiming to tease out this form's capabilities and limitations as a design interface, to understand people's perception and uses, and to critically imagine pragmatic revisions and creative alternatives to existing privacy policies.

This paper describes the development of Parody in Place, a design parody that depicts Seattle neighborhoods with typographic arrangements derived from data generated by technology platforms such as Yelp and Zillow. The project invites inquiry into what technology corporations make matter and where, in ways that challenge the neutrality of neighborhood-based data. We designed the subject of our parody, a mock company called Dork Posters, to explore how the modes of parody by which the system operates expose socio-spatial exclusions both contested and propagated by digital platforms. Our interventions reveal shifts in response toward mapping techniques, from ambivalence to curiosity. We used Dork Posters to question reductionist techniques of data aggregation and ad hoc theories of data provenance. Our engagements also prompted reflection on the politics of measurement: how data sources shape result- ing insights and valuations. We end by discussing possibilities for expanding the design research program within human-computer interaction through parody.

Algorithmic systems increasingly shape information people are exposed to as well as influence decisions about employment, finances, and other opportunities. In some cases, algorithmic systems may be more or less favorable to certain groups or individuals, sparking substantial discussion of algorithmic fairness in public policy circles, academia, and the press. We broaden this discussion by exploring how members of potentially affected communities feel about algorithmic fairness. We conducted workshops and interviews with 44 participants from several populations traditionally marginalized by categories of race or class in the United States. While the concept of algorithmic fairness was largely unfamiliar, learning about algorithmic (un)fairness elicited negative feelings that connect to current national discussions about racial injustice and economic inequality. In addition to their concerns about potential harms to themselves and society, participants also indicated that algorithmic fairness (or lack thereof) could substantially affect their trust in a company or product.

We investigate cybersecurity toolkits, collections of public facing materials intended to help users achieve security online. Through a qualitative analysis of 41 online toolkits, we present a set of key design dimensions: agentive scale (who is responsible for security), achievability (can security be achieved), and interventional stage (when are security measures taken). Recognizing toolkits as socially and culturally situated, we surface ways in which toolkits construct security as a value and, in so doing, how they construct people as (in)secure users. We center the notion of differential vulnerabilities, an understanding of security that recognizes safety as socially contingent, adversaries as unstable figures, and risk as differentially applied based on markers of relational position (e.g. class, race, religion, gender, geography, experience). We argue that differential vulnerabilities provides a key design concern in future security resources, and a critical concept for security discourses.

In this work, we sought to understand the experiences and disability disclosure preferences of adults with and without disabilities who have dated online. Our 91 survey respondents expressed varying opinions about the need for potential partners to disclose disability status when online dating depending on the nature or perceived severity, with "visible" disabilities carrying a higher expectation of upfront disclosure than "invisible" disabilities. Many disabled respondents also described proactively disclosing as a technique to filter potential connections. Our findings suggest that individuals with disabilities must perform additional labor and navigate complex group norms in pursuit of personal connection. We advocate that the social computing research community consider how these processes are driven by both societal expectation and the constraints of online dating platforms. We then offer design considerations and open questions as a means to extend social computing study at the intersection of online dating and disability studies.

In recent years, many HCI designers have begun pursuing research agendas that address large scale social issues. These systemic or "wicked" problems present challenges for design practice due to their scope, scale, complexity, and political nature. In this paper, we develop a social justice orientation to designing for such challenges. We highlight a breadth of design strategies that target the goals of social justice along six dimensions -- transformation, recognition, reciprocity, enablement, distribution, and accountability -- and elaborate three commitments necessary to developing a social justice oriented design practice -- a commitment to conflict, a commitment to reflexivity, and a commitment to personal ethics and politics. Although there are no easy solutions to systemic social issues, a social justice orientation provides one way to foster an engagement with the thorny political issues that are increasingly acknowledged as crucial to a field that is not just about technological possibility, but also about political responsibility.

This pictorial illustrates how objects can illuminate people's experience of public space, an approach we call itinerant probes. Itinerant probes are not individualized, mediated artifacts, but instead dynamic events that en- liven people's personal and collective memories. Building on the probes literature and recent ecological perspectives, we describe three probes related to lighting that we investigated at three public sites. Our explorations with these probes highlight the intimate histories associated with public spaces.

This paper examines the work to bring HCI research back to the people and sites under study. We draw on our ongoing collaboration with members of feminist hackerspaces in Northern California where we conducted fieldwork over eighteen months in 2014 and 2015. Together we created and distributed a zine -- a self-published magazine produced with a photocopier -- that knit together content of a published paper with local histories of feminist print production. By tracing the efforts involved in this collaboration and its effects on our research project, our research community, and ourselves, we extend HCI's efforts to foster continued dialogue with our sites of study. We end by outlining strategies for bolstering this mission both within and beyond HCI.

This paper describes the work I have conducted with colleagues in and around feminist hackerspaces -- workspaces that support the creative and professional pursuits of women. Through action research, interviews, and participant observation, I have explored the motivations, activities, and ideals of people organizing feminist hackerspaces. Additionally, I have begun to investigate what feminist design of technology might look like through the facilitation of a series of design workshops in two of these spaces. Through this work, I examine the feminist ideals that develop in these spaces as both discursive and material phenomena that shed new light on what counts as hacking, technology and collaboration.

This paper is about the work we do to create productive partnerships in community settings: developing relationships, demonstrating commitments, and overcoming personal and institutional barriers to community-based design research. Through an ethnographic account of the elements of community-based research normally elided from reports of design process, we explore how the impact of institutional histories and personal relationships went beyond simply identifying potential partners, but fundamentally guided the research questions and approach. We examine the different roles researchers play - researcher, confidant, advocate, interloper, invader, and collaborator - and how those roles create particular relations in the field. The contribution of this work is the development of a reflective account of the research in order to evaluate knowledge production, rigor, and advance methods for engaging in community-based research.

This paper examines the motivations, activities, and ideals of people organizing feminist hackerspaces: collaborative workspaces developed to support women's creative and professional pursuits. Drawing on interviews, participant observation and archival data collected across the Pacific Northwest over nine months, we show how members of these spaces use small-scale collaborative design and acts of making to work out their place in society in ways that contest widely accepted understandings of hacking, technology, and collaboration. In designing how the space should look, feel, and run, members reframe activities seldom associated with technical work (e.g., weaving, identity workshops) as forms of hacking. In so doing, they shift concerns for women in technology from questions of access (who is included) to questions of recognition (who is visible) while grappling with productive ambiguities in between. We describe lessons these tension present for examining women's relations with technology in CSCW.

This paper describes the Community Historians project, which was a series of public, participatory workshops focused on conceptualizing and enacting forms of citizen engagement through technology. The goal of the project was to provide the space and resources to discover, discuss, and document inherent communal values and tangible resources present in a low-income community. The result of the first workshop was an interactive, alternative asset map of the area. The second workshop involved residents building their own digital cameras from component parts. The purpose of these activities was to reinforce critical thought about how technology affected the lives of residents and to empower adaptation of technology as a tool for communal development.