Issues about city utility services reported by citizens can provide unprecedented insights into the various aspects of such services. Analysis of these issues can improve living quality through evidence-based decision making. However, these issues are complex, because of the involvement of spatial and temporal components, in addition to having multi-dimensional and multivariate natures. Consequently, exploring utility service problems and creating visual representations are difficult. To analyze these issues, we propose a visual analytics process based on the main tasks of utility service management. We also propose an aggregate method that transforms numerous issues into legible events and provide visualizations for events. In addition, we provide a set of tools and interaction techniques to explore such issues. Our approach enables administrators to make more informed decisions.

For preserving the Grotto wall paintings and protecting these historic cultural icons from the damage and deterioration in nature environment, a visual analytics framework and a set of tools are proposed for the discovery of degradation patterns. In comparison with the traditional analysis methods that used restricted scales, our method provides users with multi-scale analytic support to study the problems on site, cave, wall and particular degradation area scales, through the application of multidimensional visualization techniques. Several case studies have been carried out using real-world wall painting data collected from a renowned World Heritage site, to verify the usability and effectiveness of the proposed method. User studies and expert reviews were also conducted through by domain experts ranging from scientists such as microenvironment researchers, archivists, geologists, chemists, to practitioners such as conservators, restorers and curators.