Although organizations increasingly position AI adoption as a pathway to competitiveness and innovation, organizations’ perspectives on productivity and efficiency often clash with workers’ perspectives on AI’s economic and social value. Through design workshops with 15 UX designers, we examine how AI adoption unfolds across individual, team, and organizational scales. At the individual level, designers weighed efficiency, skill development, and professional worth. At the team level, they negotiated collaboration, responsibility, and rigor. At the organizational level, adoption was shaped by compliance requirements and organizational norms. Across these scales, discourses of efficiency carried social and ethical dimensions of responsibility, trust, and autonomy. We view adoption as a site where roles, relationships, and power are reconfigured. We argue that AI adoption should be understood as a process of negotiating values, and call for future work examining how AI systems redistribute responsibility among team members, while understanding how such shifts could strengthen worker agency.

Decentralizing the governance of social computing systems to communities promises to empower them to make independent decisions, with nuance and in context. Yet, communities do not govern in isolation. Many problems communities face are common, or move across their boundaries. We propose designing for inter-community governance: mechanisms that support relationships between communities toward coordinating on governance issues. Drawing from workshops with 24 individuals on decentralized, community-run social media, we present six challenges in designing for inter-community governance surfaced through ideas discussed in workshops. These ideas come together as an ecosystem of resources and tools that highlight three key principles for design: modularity, forkability, and polycentricity. We end with a discussion of how workshop ideas might be implemented in future work aiming to support community governance in social computing more broadly.

Design equity toolkits are increasingly being invoked to address the ethical and political consequences of technology design, yet they are criticized for being either too generic or too narrow to address the complex realities of equity in design. To examine the intended purpose of these toolkits from creators’ perspectives and explore how designers envision using them in practice, we conducted a two-phase study: interviews with toolkit creators and a walkthrough demonstration workshop with early-career UX designers. Our findings highlight divergent values around toolkit functionality: while creators emphasize flexibility and reflection, early-career designers express a need for actionable pathways to help mediate design equity work within corporate hierarchies. We show how toolkits act as supports for articulation work in design equity, their role as boundary objects for values translation, and conclude by framing how design equity toolkits can be re-conceptualized as legitimacy-building artefacts with capacites to help early-designers advocate for more equitable futures.

HCI’s dominant assumptions of always-on and relatively ubiquitous internet connectivity often overlook other potential configurations of connectivity, which may embody alternative social values and politics, or promote alternative types of technology practices. Building on research exploring alternate configurations of connectivity, we develop and present three speculative scenarios in a North American context that configure internet connectivity differently than these dominant assumptions. Each scenario features a "foot pedal" that mediates internet connectivity. Through the scenarios, we conceptualize connectivity as a multi-dimensional ecology. The scenarios explore how alternative configurations of connectivity implicate concerns related to dimensions of: social norms and rituals; maintenance, repair, and governance; interests and decision-making beyond individual choice; and broader inequalities and systems of power. These suggest possible alternative ends and goals of internet connectivity. Finally, we offer reflections from our experience developing these scenarios for HCI scholars working with speculative practices.

Social media platforms have been widely perceived as centers of political discourse, and have been shown to facilitate political participation among young adults (18-26 years). However, as the effects of online political discourse and behaviors have become pervasive offline, significantly affecting global political processes such as deterring women from public political office and influencing election outcomes, it raises questions regarding how young adult users engage in these online political spaces of discourse. In this paper, we focus on the perceptions and forms of engagement of Gen Z social media users, specifically those of Gen Z young adult women. In this paper we broadly ask, how do voting-age Generation (Gen) Z young adult women perceive spaces of political discourse on social media, and do these perceptions affect how they choose to engage in them? To explore this question, we conducted 17 interviews with voting-age Gen Z women across the United States. We found that our participants were largely critical of social media as spaces of political discourse. They were skeptical of the credibility of the political information shared on social media, questioned the usefulness of sharing political information through social media, and felt that social media was not conducive to having productive political discussions. We find that participant perceptions of social media political discourse led to them limiting their online engagement or disengaging entirely from online public political spaces, but expanding their offline private political engagement through in-person discussion. Our findings indicate that our participants were not politically disinterested, but rather did not partake in public forms of social media political engagement, leading us to question and reconsider widespread interpretations of 'political participation' that center and emphasize public forms of action and expression. Drawing on our findings, we propose that the practice of 'disengagement' from public spaces of online political discourse should be considered a dimension of political engagement and not separate from it. In proposing this, we also broadly question the efficacy of social media as a forum to promote and facilitate political discourse.

This paper introduces Ethics Pathways, a design activity aimed at understanding HCI and design researchers’ ethics engagements and flows during their research process. Despite a strong ethical commitment in these fields, challenges persist in grasping the complexity of researchers’ engagement with ethics —practices conducted to operationalize ethics—in situated institutional contexts. Ethics Pathways, developed through six playtesting sessions, offers a design approach to understanding the complexities of researchers’ past ethics engagements in their work. This activity involves four main tasks: recalling ethical incidents; describing stakeholders involved in the situation; recounting their actions or speculative alternatives; and reflection and emotion walk-through. The paper reflects on the role of design decisions and facilitation strategies in achieving these goals. The design activity contributes to the discourse on ethical HCI research by conceptualizing ethics engagement as a part of ongoing research processing, highlighting connections between individual affective experiences, social interactions across power differences, and institutional goals.

Emergent technologies like artificial intelligence have been proposed to address issues of inequity in schools, yet tend to ossify the status quo because they address needs within an already inequitable system. In this paper, we draw from speculative participatory approaches across HCI and the learning sciences, and present a novel approach to co-design that forefronts supporting historically minoritized youth in developing transformative agency to change their schools based on their valued hopes, practices, and concerns. We argue that when co-design spaces forefront relational development, expansive technological objects emerge as a byproduct. We present a case study of expansive dreaming with U.S. historically minoritized students about the use of artificial intelligence to support classroom collaboration. Methodologically, we demonstrate how physically visiting spaces of collective agency serves as a powerful perceptual bridge to imagining joyful, equitable possibilities for schooling. Our approach yields new visions for schooling and new metaphors for artificial intelligence.

Policies significantly shape computation’s societal impact, a crucial HCI concern. However, challenges persist when HCI professionals attempt to integrate policy into their work or affect policy outcomes. Prior research considered these challenges at the “border” of HCI and policy. This paper asks: What if HCI considers policy integral to its intellectual concerns, placing system-people-policy interaction not at the border but nearer the center of HCI research, practice, and education? What if HCI fosters a mosaic of methods and knowledge contributions that blend system, human, and policy expertise in various ways, just like HCI has done with blending system and human expertise? We present this re-imagined HCI-policy relationship as a provocation and highlight its usefulness: It spotlights previously overlooked system-people-policy interaction work in HCI. It unveils new opportunities for HCI’s futuring, empirical, and design projects. It allows HCI to coordinate its diverse policy engagements, enhancing its collective impact on policy outcomes.

We use a design workbook of speculative scenarios as a values elicitation activity with 14 participants. The workbook depicts use case scenarios with smart home camera technologies that involve surveillance and uneven power relations. The scenarios were initially designed by the researchers to explore scenarios of privacy and surveillance within three social relationships involving “primary” and “non-primary” users: Parents-Children, Landlords-Tenants, and Residents-Domestic Workers. When the scenarios were utilized as part of a values elicitation activity with participants, we found that they reflected on a broader set of interconnected social values beyond privacy and surveillance, including autonomy and agency, physical safety, property rights, trust and accountability, and fairness. The paper suggests that future research about ethical issues in smart homes should conceptualize privacy as interconnected with a broader set of social values (which can align or be in tension with privacy), and reflects on considerations for doing research with non-primary users.

An ongoing mystery of HCI is how do well-intentioned designers consistently enable products with unintentionally evil consequences. Using “questionable values” as a lens, we retell and analyze four design scenarios for smart homes that were created by participants with an IoT toolkit we designed. The selected design scenarios reveal practices that violate principles of responsible smart home design. Through our analysis we show (1) how participants explore sensor-driven objectification of the home then leverage data for surveillance, nudging, and control over others; (2) how the dominant technosolutionist narratives of efficiency and productivity ground such questionable values; (3) and how the materiality of mass-produced sensors pre-mediates questionable design scenarios. We discuss how to attend to and utilize questionable values in design: Making space for questionable values will empower design researchers to better “look around corners”, anticipating tomorrow's concerns and forestalling the worst of their harms.

Pre-trained large language models (“LLMs”) like GPT-3 can engage in fluent, multi-turn instruction-taking out-of-the-box, making them attractive materials for designing natural language interactions. Using natural language to steer LLM outputs (“prompting”) has emerged as an important design technique potentially accessible to non-AI-experts. Crafting effective prompts can be challenging, however, and prompt-based interactions are brittle. Here, we explore whether non-AI-experts can successfully engage in “end-user prompt engineering” using a design probe—a prototype LLM-based chatbot design tool supporting development and systematic evaluation of prompting strategies. Ultimately, our probe participants explored prompt designs opportunistically, not systematically, and struggled in ways echoing end-user programming systems and interactive machine learning systems. Expectations stemming from human-to-human instructional experiences, and a tendency to overgeneralize, were barriers to effective prompt design. These findings have implications for non-AI-expert-facing LLM-based tool design and for improving LLM-and-prompt literacy among programmers and the public, and present opportunities for further research.

Power exercised by large technology companies has led to concerns over privacy and data protection, evidenced by the passage of legislation including the EU's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). While much privacy research has focused on how users perceive privacy and interact with companies, we focus on how privacy legislation is discussed among a different set of relationships-those between companies and investors. This paper investigates how companies translate the GDPR and CCPA into business risks in documents created for investors. We conduct a qualitative document analysis of annual regulatory filings (Form 10-K) from nine major technology companies. We outline five ways that technology companies consider GDPR and CCPA as business risks, describing both direct and indirect ways that the legislation may affect their businesses. We highlight how these findings are relevant for the broader CSCW and privacy research communities in research, design, and practice. Creating meaningful privacy changes within existing institutional structures requires some understanding of the dynamics of these companies' decision-making processes and the role of capital.

Numerous toolkits have been developed to support ethical AI development. However, toolkits, like all tools, encode assumptions in their design about what work should be done and how. In this paper, we conduct a qualitative analysis of 27 AI ethics toolkits to critically examine how the work of ethics is imagined and how it is supported by these toolkits. Specifically, we examine the discourses toolkits rely on when talking about ethical issues, who they imagine should do the work of ethics, and how they envision the work practices involved in addressing ethics. Among the toolkits, we identify a mismatch between the imagined work of ethics and the support the toolkits provide for doing that work. In particular, we identify a lack of guidance around how to navigate labor, organizational, and institutional power dynamics as they relate to performing ethical work. We use these omissions to chart future work for researchers and designers of AI ethics toolkits.

The increased adoption of smart home cameras (SHCs) foregrounds issues of surveillance, power, and privacy in homes and neighborhoods. However, questions remain about how people are currently using these devices to monitor and surveil, what the benefits and limitations are for users, and what privacy and security tensions arise between primary users and other stakeholders. We present an empirical study with 14 SHC users to understand how these devices are used and integrated within everyday life. Based on semi-structured qualitative interviews, we investigate users’ motivations, practices, privacy concerns, and social negotiations. Our findings highlight the SHC as a perceptually powerful and spatially sensitive device that enables a variety of surveillant uses outside of basic home security—from formally surveilling domestic workers, to casually spying on neighbors, to capturing memories. We categorize surveillant SHC uses, clarify distinctions between primary and non-primary users, and highlight under-considered design directions for addressing power imbalances among primary and non-primary users.

Multiple methods have been used to study how social values and ethics are implicated in technology design and use, including empirical qualitative studies of technologists’ work. Recently, more experimental approaches such as design fiction explore these themes through fictional worldbuilding. This paper combines these approaches by adapting design fictions as a form of memoing, a qualitative analysis technique. The paper uses design fiction memos to analyze and reflect on ethnographic interviews and observational data about how user experience (UX) professionals at large technology companies engage with values and ethical issues in their work. The design fictions help explore and articulate themes about the values work practices and relationships of power that UX professionals grapple with. Through these fictions, the paper contributes a case study showing how design fiction can be used for qualitative analysis, and provides insights into the role of organizational and power dynamics in UX professionals’ values work.

This paper presents Timelines, a design activity to assist values advocates: people who help others recognize values and ethical concerns as relevant to technical practice. Rather than integrate seamlessly into existing design processes, Timelines aims to create a space for critical reflection and contestation among expert participants (such as technology researchers, practitioners, or students) and a values advocate facilitator to surface the importance and relevance of values and ethical concerns. The activity’s design is motivated by theoretical perspectives from design fiction, scenario planning, and value sensitive design. The activity helps participants surface discussion of broad societal-level changes related to a technology by creating stories from news headlines, and recognize a diversity of experiences situated in the everyday by creating social media posts from different viewpoints. We reflect on how decisions on the activity’s design and facilitation enables it to assist in values advocacy practices.

User experience (UX) professionals' attempts to address social values as a part of their work practice can overlap with tactics to contest, resist, or change the companies they work for. This paper studies tactics that take place in this overlap, where UX professionals try to re-shape the values embodied and promoted by their companies, in addition to the values embodied and promoted in the technical systems and products that their companies produce. Through interviews with UX professionals working at large U.S.-based technology companies and observations at UX meetup events, this paper identifies tactics used towards three goals: (1) creating space for UX expertise to address values; (2) making values visible and relevant to other organizational stakeholders; and (3) changing organizational processes and orientations towards values. This paper analyzes these as tactics of resistance: UX professionals seek to subvert or change existing practices and organizational structures towards more values-conscious ends. Yet, these tactics of resistance often rely on the dominant discourses and logics of the technology industry. The paper characterizes these as partial or "soft" tactics, but also argues that they nevertheless hold possibilities for enacting values-oriented changes.

Design futuring approaches, such as speculative design, design fiction and others, seek to (re)envision futures and explore alternatives. As design futuring becomes established in HCI design research, there is an opportunity to expand and develop these approaches. To that end, by reflecting on our own research and examining related work, we contribute five modes of reflection. These modes concern formgiving, temporality, researcher positionality, real-world engagement, and knowledge production. We illustrate the value of each mode through careful analysis of selected design exemplars and provide questions to interrogate the practice of design futuring. Each reflective mode offers productive resources for design practitioners and researchers to articulate their work, generate new directions for their work, and analyze their own and others' work.

Drawing analogies between smart cameras and electric lighting, we highlight and extrapolate design trends towards always-on sensing in intimate contexts, and the functional expansion of smart cameras as general-purpose and multi-functional devices. Employing a research through design (RtD) approach, we extrapolate these trends using speculative scenarios, materialize the scenarios by designing and constructing lighting-inspired smart camera fixtures, and self-experiment with these fixtures to introduce and exacerbate privacy and security issues, and inspire creative workarounds and design opportunities for sensor-level regulation. We synthesize our insights by presenting 8 smart camera sensing design qualities for addressing privacy, security, and related social and ethical issues.

This paper introduces "infrastructural speculations," an orientation toward speculative design that considers the complex and long-lived relationships of technologies with broader systems, beyond moments of immediate invention and design. As modes of speculation are increasingly used to interrogate questions of broad societal concern, it is pertinent to develop an orientation that foregrounds the "lifeworld" of artifacts-the social, perceptual, and political environment in which they exist. While speculative designs often imply a lifeworld, infrastructural speculations place lifeworlds at the center of design concern, calling attention to the cultural, regulatory, environmental, and repair conditions that enable and surround particular future visions. By articulating connections and affinities between speculative design and infrastructure studies research, we contribute a set of design tactics for producing infrastructural speculations. These tactics help design researchers interrogate the complex and ongoing entanglements among technologies, institutions, practices, and systems of power when gauging the stakes of alternate lifeworlds.

In this pictorial, we explore how emergent menstrual biosensing technologies compound existing concerns for the everyday ethics of extracting and analyzing intimate data. Specifically, we review the data practices of a set of existing menstrual tracking applications and use that analysis to inform the design of speculative near future technologies. We present these technologies here in the form of a product catalog for a fictional company called Vivewell. Through this work, we contribute both a set of speculative design proposals and a case study of a design project that begins with the analysis of existing data policies.

In calls for privacy by design (PBD), regulators and privacy scholars have investigated the richness of the concept of "privacy." In contrast, "design" in HCI is comprised of rich and complex concepts and practices, but has received much less attention in the PBD context. Conducting a literature review of HCI publications discussing privacy and design, this paper articulates a set of dimensions along which design relates to privacy, including: the purpose of design, which actors do design work in these settings, and the envisioned beneficiaries of design work. We suggest new roles for HCI and design in PBD research and practice: utilizing values- and critically-oriented design approaches to foreground social values and help define privacy problem spaces. We argue such approaches, in addition to current "design to solve privacy problems" efforts, are essential to the full realization of PBD, while noting the politics involved when choosing design to address privacy.

The explosion in the use of software in important sociotechnical systems has renewed focus on the study of the way technical constructs reflect policies, norms, and human values. This effort requires the engagement of scholars and practitioners from many disciplines. And yet, these disciplines often conceptualize the operative values very differently while referring to them using the same vocabulary. The resulting conflation of ideas confuses discussions about values in technology at disciplinary boundaries. In the service of improving this situation, this paper examines the value of shared vocabularies, analytics, and other tools that facilitate conversations about values in light of these disciplinary specific conceptualizations, the role such tools play in furthering research and practice, outlines different conceptions of "fairness" deployed in discussions about computer systems, and provides an analytic tool for interdisciplinary discussions and collaborations around the concept of fairness. We use a case study of risk assessments in criminal justice applications to both motivate our effort--describing how conflation of different concepts under the banner of "fairness" led to unproductive confusion--and illustrate the value of the fairness analytic by demonstrating how the rigorous analysis it enables can assist in identifying key areas of theoretical, political, and practical misunderstanding or disagreement, and where desired support alignment or collaboration in the absence of consensus.

Privacy policies are critical to understanding one's rights on online platforms, yet few users read them. In this pictorial, we approach this as a systemic issue that is part a failure of interaction design. We provided a variety of people with printed packets of privacy policies, aiming to tease out this form's capabilities and limitations as a design interface, to understand people's perception and uses, and to critically imagine pragmatic revisions and creative alternatives to existing privacy policies.

In this paper, we use design fiction to explore the social implications for adoption of brain-computer interfaces (BCI). We argue that existing speculations about BCIs are incomplete: they discuss fears about radical changes in types of control, at the expense of discussing more traditional types of power that emerge in everyday experience, particularly via labor. We present a design fiction in which a BCI technology creates a new type of menial labor, using workers' unconscious reactions to assist algorithms in performing a sorting task. We describe how such a scenario could unfold through multiple sites of interaction: the design of an API, a programmer's question on StackOverflow, an internal memo from a dating company, and a set of forum posts about laborers' experience using the designed system. Through these fictions, we deepen and expand conversations around what kinds of (everyday) futures BCIs could create.

We investigate cybersecurity toolkits, collections of public facing materials intended to help users achieve security online. Through a qualitative analysis of 41 online toolkits, we present a set of key design dimensions: agentive scale (who is responsible for security), achievability (can security be achieved), and interventional stage (when are security measures taken). Recognizing toolkits as socially and culturally situated, we surface ways in which toolkits construct security as a value and, in so doing, how they construct people as (in)secure users. We center the notion of differential vulnerabilities, an understanding of security that recognizes safety as socially contingent, adversaries as unstable figures, and risk as differentially applied based on markers of relational position (e.g. class, race, religion, gender, geography, experience). We argue that differential vulnerabilities provides a key design concern in future security resources, and a critical concept for security discourses.

We present a set of design fiction proposals related to sensing and tracking technologies, inspired by the 2013 science fiction novel The Circle. By creating design proposals that explore connections between the novel's imagined world and our present and future realities, we show that we are able to explore, expand, and articulate a range of social, technical, and legal configurations of the future. This paper contributes a set of design fiction proposals and a case study of a design project that uses design fiction inspired by a science fiction text to engage issues of privacy and surveillance. The paper also provides a new approach to creating design fiction, by using science fiction texts as a starting point.

Although "privacy by design" (PBD)?embedding privacy protections into products during design, rather than retroactively?uses the term "design" to recognize how technical design choices implement and settle policy, design approaches and methodologies are largely absent from PBD conversations. Critical, speculative, and value-centered design approaches can be used to elicit reflections on relevant social values early in product development, and are a natural fit for PBD and necessary to achieve PBD's goal. Bringing these together, we present a case study using a design workbook of speculative design fictions as a values elicitation tool. Originally used as a reflective tool among a research group, we transformed the workbook into artifacts to share as values elicitation tools in interviews with graduate students training as future technology professionals. We discuss how these design artifacts surface contextual, socially-oriented understandings of privacy, and their potential utility in relationship to other values levers.

This paper explores corporate concept videos as a type of design fiction that embed a vision about the future of computing -- including how computing should be done, for whom, and the norms that might exist -- and allow for a discourse to explore and contest these claims. We introduce a method for critiquing and analyzing concept videos. Through an analysis of Google Glass' and Microsoft HoloLens' concept videos and a discourse analysis of media articles during the time period after the products were announced but before they were available to the public, we introduce a method of analysis that lets us surface values and critique the narratives presented in technology concept videos and in early media reactions. We also introduce the language of "anticipatory" and "speculative" orientations toward the future to better describe how people imagine sociotechnical futures.

Regulators and privacy advocates increasingly demand that privacy be protected through the technical design of products and services, as well as through organizational procedures and policies. Privacy research by computer scientists and engineers are producing insights and techniques that empower a new professional in the technology sector---the privacy engineer. Despite great enthusiasm for this approach, there has been little effort to explore if and how this new direction in privacy protection is influencing the design of products. Understanding how design is being used to protect privacy requires analysis of sociotechnical systems, not de-contextualized technical artifacts. We analyze how privacy concerns in public policy debates about drones are raised and addressed in two concept videos from 2013 and 2015 developed by Amazon that depict fictional scenarios involving its future automated drone package delivery service. Drawing on design and communications methods we find that the concept videos reveal increased attention over time to privacy concerns. Our findings offer some evidence that privacy concerns are influencing Amazon's product and service design. Representations about the service offered in the 2015 video shape consumer expectations about how it addresses privacy concerns. While the videos reviewed do not represent an existing product, we discuss the shifting role such concept videos might play when Amazon's drone delivery service comes to market. As consumer facing representations of product functionality, concept videos, like other public statements, if misleading could form the basis of a deceptive statements claim by the Federal Trade Commission or state consumer protection agency. Finally, reflecting on our review, we suggest that concept videos are a useful tool for engaging regulators and other stakeholders in contextually specific considerations of when and how to enlist product and system design to protect privacy.

Effective use of spectrum is essential to the forms of mobile, ubiquitous, and social computing that increasingly shape and define CSCW research. This paper calls attention to the key policy processes by which the future of wireless spectrum -- and the forms of technology design and use that depend on it -- is being imagined, shaped, and contested. We review CSCW and HCI scholarship arguing for infrastructure and policy as important but neglected sites of CSCW analysis, and separate lines of work arguing for "sociotechnical imaginaries" as key sites and outcomes of technology policy and design. We then turn to histories of U.S. spectrum regulation, before analyzing ongoing FCC policy actions around incentive auctions and unlicensed spectrum use. We argue that such processes are central to the imagination and future of mobile computing; and that CSCW can benefit from adding such policy concerns to its traditional repertoires of design and use.