Everyday digital tasks can highly benefit from systems that recommend the right information to use at the right time. However, existing solutions typically support only specific applications and tasks. In this demo, we showcase EntityBot, a system that captures context across application boundaries and recommends information entities related to the current task. The user’s digital activity is continuously monitored by capturing all content on the computer screen using optical character recognition. This includes all applications and services being used and specific to individuals’ computer usages such as instant messaging, emailing, web browsing, and word processing. A linear model is then applied to detect the user’s task context to retrieve entities such as applications, documents, contact information, and several keywords determining the task. The system has been evaluated with real-world tasks, demonstrating that the recommendation had an impact on the tasks and led to high user satisfaction.

Recommender systems can support everyday digital tasks by retrieving and recommending useful information contextually. This is becoming increasingly relevant in services and operating systems. Previous research often focuses on specific recommendation tasks with data captured from interactions with an individual application. The quality of recommendations is also often evaluated addressing only computational measures of accuracy, without investigating the usefulness of recommendations in realistic tasks. The aim of this work is to synthesize the research in this area through a novel approach by (1) demonstrating comprehensive digital activity monitoring, (2) introducing entity-based computing and interaction, and (3) investigating the previously overlooked usefulness of entity recommendations and their actual impact on user behavior in real tasks. The methodology exploits context from screen frames recorded every 2 seconds to recommend information entities related to the current task. We embodied this methodology in an interactive system and investigated the relevance and influence of the recommended entities in a study with participants resuming their real-world tasks after a 14-day monitoring phase. Results show that the recommendations allowed participants to find more relevant entities than in a control without the system. In addition, the recommended entities were also used in the actual tasks. In the discussion, we reflect on a research agenda for entity recommendation in context, revisiting comprehensive monitoring to include the physical world, considering entities as actionable recommendations, capturing drifting intent and routines, and considering explainability and transparency of recommendations, ethics, and ownership of data.

Conversations among people involve solving disputes, building common ground, and reinforce mutual beliefs and assumptions. Conversations often require external information that can support these human activities. In this paper, we study how a spoken conversation can be supported by a proactive search agent that listens to the conversation, detects entities mentioned in the conversation, and proactively retrieves and presents information related to the conversation. A total of 24 participants (12 pairs) were involved in informal conversations, using either the proactive search agent or a control condition that did not support conversational analysis or proactive information retrieval. Data comprising transcripts, interaction logs, questionnaires, and interviews indicated that the proactive search agent effectively augmented the conversations, affected the conversations' topical structure, and reduced the need for explicit search activity. The findings also revealed key challenges in the design of proactive search systems that assist people in natural conversations.

We introduce the concept of hypercue, a complement to the hyperlink in the form of an interactive representation of real-world entities, e.g. persons, places, concepts, providing personalized access points to information. As a pendant to the hyperlink, hypercues create opportunities to flexibly discover, store and share information, organize one's thoughts and gain insights of the data. We explore the design space of interaction techniques supporting entity-based information exploration by reviewing recent examples of such work. We reflect on these through the lens of eight essential features of exploratory search systems, to devise generalizable design principles. Our main contribution is a design template describing the hypercue. It consists of a minimal set of affordances that ensure all important features for supporting exploratory search can be addressed, while leaving enough design space to facilitate integration within a variety of systems. We finally describe the rationale behind the design template and discuss its implications.

Collaborative and co-located information access is becoming increasingly common. However, fairly little attention has been devoted to the design of ubiquitous computing approaches for spontaneous exploration of large information spaces enabling co-located collaboration. We investigate whether an entity-based user interface provides a solution to support co-located search on heterogeneous devices. We present the design and implementation of QueryTogether, a multi-device collaborative search tool through which entities such as people, documents, and keywords can be used to compose queries that can be shared to a public screen or specific users with easy touch enabled interaction. We conducted mixed-methods user experiments with twenty seven participants (nine groups of three people), to compare the collaborative search with QueryTogether to a baseline adopting established search and collaboration interfaces. Results show that QueryTogether led to more balanced contribution and search engagement. While the overall s-recall in search was similar, in the QueryTogether condition participants found most of the relevant results earlier in the tasks, and for more than half of the queries avoided text entry by manipulating recommended entities. The video analysis demonstrated a more consistent common ground through increased attention to the common screen, and more transitions between collaboration styles. Therefore, this provided a better fit for the spontaneity of ubiquitous scenarios. QueryTogether and the corresponding study demonstrate the importance of entity based interfaces to improve collaboration by facilitating balanced participation, flexibility of collaboration styles and social processing of search entities across conversation and devices. The findings promote a vision of collaborative search support in spontaneous and ubiquitous multi-device settings, and better linking of conversation objects to searchable entities.

We explore the combination of above-surface sensing with eye tracking to facilitate concurrent interaction with multiple regions on touch screens. Conventional touch input relies on positional accuracy, thereby requiring tight visual monitoring of one's own motor action. In contrast, above-surface sensing and eye tracking provides information about how user's hands and gaze are distributed across the interface. In these situations we facilitate interaction by 1) showing the visual feedback of the hand hover near user's gaze point and 2) decrease the requisite of positional accuracy by employing gestural information. We contribute input and visual feedback techniques that combine these modalities and demonstrate their use in example applications. A controlled study showed the effectiveness of our techniques for manipulation tasks against conventional touch, while the effectiveness in acquisition tasks depended on the amount of mid-air motion, leading to our conclusion that the techniques can benefit interacting with multiple interface regions.

Online crowds can help infuse creativity into the design process, but traditional strategies for leveraging them, such as large-scale ideation platforms, require time and organizational effort in order to obtain results. We propose a new method for crowd-based ideation that simplifies the process by having smaller crowds join in-person ideators during synchronous creative sessions. Our system Crowdboard allows online crowds to provide real-time creative input during early-stage design activities, such as brainstorming or concept mapping. The system enables in-person ideators to develop ideas on a physical or digital whiteboard which is augmented with real-time creative input from online participants who see and hear a live broadcast of the meeting. We validate Crowdboard via two user studies in which dyads of in-person ideators brainstormed with the help of crowd ideators. Our studies suggest that Crowdboard can effectively enhance ongoing brainstorming sessions, but also revealed key challenges for how to better facilitate interactions among in-person and crowd ideators.

We present visual re-ranking, an interactive visualization technique for multi-aspect information retrieval. In multi-aspect search, the information need of the user consists of more than one aspect or query simultaneously. While visualization and interactive search user interface techniques for improving user interpretation of search results have been proposed, the current research lacks understanding on how useful these are for the user: whether they lead to quantifiable benefits in perceiving the result space and allow faster, and more precise retrieval. Our technique visualizes relevance and document density on a two-dimensional map with respect to the query phrases. Pointing to a location on the map specifies a weight distribution of the relevance to each of the query phrases, according to which search results are re-ranked. User experiments compared our technique to a uni-dimensional search interface with typed query and ranked result list, in perception and retrieval tasks. Visual re-ranking yielded improved accuracy in perception, higher precision in retrieval and overall faster task execution. Our findings demonstrate the utility of visual re-ranking, and can help designing search user interfaces that support multi-aspect search.

Surface computing allows flexible search interaction where users can manipulate the representation of entities recommended for them to create new queries or augment existing queries by taking advantage of increased screen estate and almost physical tactile interaction. We demonstrate a search system based on 1) Direct Manipulation of Entity Representation on Surfaces and 2) Entity Recommendation and Document Retrieval. Entities are modeled as a knowledge-graph and the relevances of entities are computed using the graph structure. Users can manipulate the representation of entities via spatial grouping and assigning preferences on entities. Our contribution can help to design effective information exploration systems that take advantage of large surfaces.

Collaborative idea generation leverages social interactions and knowledge sharing to spark diverse associations and produce creative ideas. Information exploration systems expand the current context by suggesting novel but related concepts. In this paper we introduce InspirationWall, an unobtrusive display that leverages speech recognition and information exploration to enhance an ongoing idea generation session with automatically retrieved concepts that relate to the conversation. We evaluated the system in six idea generation sessions of 20 minutes with small groups of two people. Preliminary results suggest that InspirationWall contrasts the decay of idea productivity over time and can thus represent an effective way to enhance idea generation activities.

Exploratory search confront users with challenges in expressing search intents as the current search interfaces require investigating result listings to identify search directions, iterative typing, and reformulating queries. We present the design of Exploration Wall, a touch-based search user interface that allows incremental exploration and sense-making of large information spaces by combining entity search, flexible use of result entities as query parameters, and spatial configuration of search streams that are visualized for interaction. Entities can be flexibly reused to modify and create new search streams, and manipulated to inspect their relationships with other entities. Data comprising of task-based experiments comparing Exploration Wall with conventional search user interface indicate that Exploration Wall achieves significantly improved recall for exploratory search tasks while preserving precision. Subjective feedback supports our design choices and indicates improved user satisfaction and engagement. Our findings can help to design user interfaces that can effectively support exploratory search on touch devices.

The user's understanding of information needs and the information available in the data collection can evolve during an exploratory search session. Search systems tailored for well-defined narrow search tasks may be suboptimal for exploratory search where the user can sequentially refine the expressions of her information needs and explore alternative search directions. A major challenge for exploratory search systems design is how to support such behavior and expose the user to relevant yet novel information that can be difficult to discover by using conventional query formulation techniques. We introduce IntentStreams, a system for exploratory search that provides interactive query refinement mechanisms and parallel visualization of search streams. The system models each search stream via an intent model allowing rapid user feedback. The user interface allows swift initiation of alternative and parallel search streams by direct manipulation that does not require typing. A study with 13 participants shows that IntentStreams provides better support for branching behavior compared to a conventional search system.