Joseph Marvin Imperial, Abdullah Barayan, Regina Stodden, Rodrigo Wilkens, Ricardo Muñoz Sánchez, Lingyun Gao, Melissa Torgbi, Dawn Knight, Gail Forey, Reka R. Jablonkai, Ekaterina Kochmar, Robert Joshua Reynolds, Eugénio Ribeiro, Horacio Saggion, Elena Volodina, Sowmya Vajjala, Thomas François, Fernando Alva-Manchego, Harish Tayyar Madabushi. Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing. 2025.

From the perspective of a dialog system, the identification of the intention behind the segments in a dialog is important, as it provides cues regarding the information present in the segments and how they should be interpreted. The ISO 24617-2 standard for dialog act annotation defines a hierarchically organized set of general-purpose communicative functions that correspond to different intentions that are relevant in the context of a dialog. In this paper, we explore the automatic recognition of these functions. To do so, we propose to adapt existing approaches to dialog act recognition, so that they can deal with the hierarchical classification problem. More specifically, we propose the use of an end-to-end hierarchical network with cascading outputs and maximum a posteriori path estimation to predict the communicative function at each level of the hierarchy, preserve the dependencies between the functions in the path, and decide at which level to stop. Additionally, we rely on transfer learning processes to address the data scarcity problem. Our experiments on the DialogBank show that this approach outperforms both flat and hierarchical approaches based on multiple classifiers and that each of its components plays an important role in the recognition of general-purpose communicative functions.

From the perspective of a dialog system, it is important to identify the intention behind the segments in a dialog, since it provides an important cue regarding the information that is present in the segments and how they should be interpreted. ISO 24617-2, the standard for dialog act annotation, defines a hierarchically organized set of general-purpose communicative functions which correspond to different intentions that are relevant in the context of a dialog. We explore the automatic recognition of these communicative functions in the DialogBank, which is a reference set of dialogs annotated according to this standard. To do so, we propose adaptations of existing approaches to flat dialog act recognition that allow them to deal with the hierarchical classification problem. More specifically, we propose the use of an end-to-end hierarchical network with cascading outputs and maximum a posteriori path estimation to predict the communicative function at each level of the hierarchy, preserve the dependencies between the functions in the path, and decide at which level to stop. Furthermore, since the amount of dialogs in the DialogBank is small, we rely on transfer learning processes to reduce overfitting and improve performance. The results of our experiments show that our approach outperforms both a flat one and hierarchical approaches based on multiple classifiers and that each of its components plays an important role towards the recognition of general-purpose communicative functions.

ISO 24617-2, the ISO standard for dialog act annotation, sets the ground for more comparable research in the area. However, the amount of data annotated according to it is still reduced, which impairs the development of approaches for automatic recognition. In this paper, we describe a mapping of the original dialog act labels of the LEGO corpus, which have been neglected, into the communicative functions of the standard. Although this does not lead to a complete annotation according to the standard, the 347 dialogs provide a relevant amount of data that can be used in the development of automatic communicative function recognition approaches, which may lead to a wider adoption of the standard. Using the 17 English dialogs of the DialogBank as gold standard, our preliminary experiments have shown that including the mapped dialogs during the training phase leads to improved performance while recognizing communicative functions in the Task dimension.

Automatic dialog act recognition is a task that has been widely explored over the years. In recent works, most approaches to the task explored different deep neural network architectures to combine the representations of the words in a segment and generate a segment representation that provides cues for intention. In this study, we explore means to generate more informative segment representations, not only by exploring different network architectures, but also by considering different token representations, not only at the word level, but also at the character and functional levels. At the word level, in addition to the commonly used uncontextualized embeddings, we explore the use of contextualized representations, which are able to provide information concerning word sense and segment structure. Character-level tokenization is important to capture intention-related morphological aspects that cannot be captured at the word level. Finally, the functional level provides an abstraction from words, which shifts the focus to the structure of the segment. Additionally, we explore approaches to enrich the segment representation with context information from the history of the dialog, both in terms of the classifications of the surrounding segments and the turn-taking history. This kind of information has already been proved important for the disambiguation of dialog acts in previous studies. Nevertheless, we are able to capture additional information by considering a summary of the dialog history and a wider turn-taking context. By combining the best approaches at each step, we achieve performance results that surpass the previous state-of-the-art on generic dialog act recognition on both the Switchboard Dialog Act Corpus (SwDA) and the ICSI Meeting Recorder Dialog Act Corpus (MRDA), which are two of the most widely explored corpora for the task. Furthermore, by considering both past and future context, similarly to what happens in an annotation scenario, our approach achieves a performance similar to that of a human annotator on SwDA and surpasses it on MRDA.

Automatic speaker nativeness assessment has multiple applications, such as second language learning and IVR systems. In this paper we view this as a regression problem, since the available labels are on a continuous scale. Multiple approaches were applied, such as phonotactic models, i-vectors, and goodness of pronunciation, covering both segmental and suprasegmental features. Different phonotactic models were adopted, either trained with the challenge data, or using additional multilingual data from other domains. The obtained values were later combined in multiple ways and fed to a support vector machine regressor. Results on the test set surpass the provided baseline and are in line with the results obtained on the remaining sets. This suggests that our models generalize well to other datasets