As large language models increasingly gain popularity in real-world applications, processing extremely long contexts, often exceeding the model’s pre-trained context limits, has emerged as a critical challenge. While existing approaches to efficient long-context processing show promise, recurrent compression-based methods struggle with information preservation, whereas random access approaches require substantial memory resources. We introduce REFORM, a novel inference framework that efficiently handles long contexts through a two-phase approach. First, it incrementally processes input chunks while maintaining a compressed KV cache, constructs cross-layer context embeddings, and utilizes early exit strategy for improved efficiency. Second, it identifies and gathers essential tokens via similarity matching and selectively recomputes the KV cache. Compared to baselines, REFORM achieves over 50% and 27% performance gains on RULER and BABILong respectively at 1M context length. It also outperforms baselines on ∞-Bench, RepoEval, and MM-NIAH, demonstrating flexibility across diverse tasks and domains. Additionally, REFORM reduces inference time by 30% and peak memory usage by 5%, achieving both efficiency and superior performance.

Neural contextual biasing for end-to-end neural ASR transducers has shown significant improvements in the recognition of named entities, such as contact names or device names. However, it comes with the cost of increased compute, as the biasing layers (which are usually based on cross-attention) add complexity to the neural transducers. In this paper, we propose gated contextual biasing models that can estimate at runtime when contextual biasing is needed and can toggle it on or off. That way, contextual biasing does not run on every audio frame, but only on the frames where it can be helpful for correct ASR recognition. We show that our gated contextual biasing models can maintain all the performance improvements of contextual biasing while offering significant compute-cost saving, as the contextual biasing needs to be executed for fewer than 15% of the audio frames.

Personalization in multi-turn dialogs has been a long standing challenge for end-to-end automatic speech recognition (E2E ASR) models. Recent work on contextual adapters has tackled rare word recognition using user catalogs. This adaptation, however, does not incorporate an important cue, the dialog act, which is available in a multi-turn dialog scenario. In this work, we propose a dialog act guided contextual adapter network. Specifically, it leverages dialog acts to select the most relevant user catalogs and creates queries based on both – the audio as well as the semantic relationship between the carrier phrase and user catalogs to better guide the contextual biasing. On industrial voice assistant datasets, our model outperforms both the baselines - dialog act encoder-only model, and the contextual adaptation, leading to the most improvement over the no-context model: 58% average relative word error rate reduction (WERR) in the multi-turn dialog scenario, in comparison to the prior-art contextual adapter, which has achieved 39% WERR over the no-context model.

Attention-based contextual biasing approaches have shown significant improvements in the recognition of generic and/or personal rare-words in End-to-End Automatic Speech Recognition (E2E ASR) systems like neural transducers. These approaches employ crossattention to bias the model towards specific contextual entities injected as bias-phrases to the model. Prior approaches typically relied on subword encoders for encoding the bias phrases. However, subword tokenizations are coarse and fail to capture granular pronunciation information which is crucial for biasing based on acoustic similarity. In this work, we propose to use lightweight character representations to encode fine-grained pronunciation features to improve contextual biasing guided by acoustic similarity between the audio and the contextual entities (termed acoustic biasing). We further integrate pretrained neural language model (NLM) based encoders to encode the utterance's semantic context along with contextual entities to perform biasing informed by the utterance’s semantic context (termed semantic biasing). Experiments using a Conformer Transducer model on the Librispeech dataset show a 4.62% - 9.26% relative WER improvement on different biasing list sizes over the baseline contextual model when incorporating our proposed acoustic and semantic biasing approach. On a large-scale in-house dataset, we observe 7.91% relative WER improvement compared to our baseline model. On tail utterances, the improvements are even more pronounced with 36.80% and 23.40% relative WER improvements on Librispeech rare words and an in-house testset respectively.

We present dual-attention neural biasing, an architecture designed to boost Wake Words (WW) recognition and improve inference time latency on speech recognition tasks. This architecture enables a dynamic switch for its runtime compute paths by exploiting WW spotting to select which branch of its attention networks to execute for an input audio frame. With this approach, we effectively improve WW spotting accuracy while saving runtime compute cost as defined by floating point operations (FLOPs). Using an in-house de-identified dataset, we demonstrate that the proposed dual-attention network can reduce the compute cost by 90% for WW audio frames, with only 1% increase in the number of parameters. This architecture improves WW F1 score by 16% relative and improves generic rare word error rate by 3% relative compared to the baselines.

On-device spoken language understanding (SLU) offers the potential for significant latency savings compared to cloud-based processing, as the audio stream does not need to be transmitted to a server. We present Tiny Signal-to-interpretation (TinyS2I), an end-to-end on-device SLU approach which is focused on heavily resource constrained devices. TinyS2I brings latency reduction without accuracy degradation, by exploiting use cases when the distribution of utterances that users speak to a device is largely heavy-tailed. The model is tailored to process on-device frequent utterances with support for dynamic contextual content, while deferring all other requests to the cloud. Compared to a powerful baseline, we demonstrate that TinyS2I achieves comparable performance, while offering latency gains due to local processing.

End-to-end Spoken Language Understanding (E2E SLU) has attracted increasing interest due to its advantages of joint optimization and low latency when compared to traditionally cascaded pipelines. Existing E2E SLU models usually follow a two-stage configuration where an Automatic Speech Recognition (ASR) network first predicts a transcript which is then passed to a Natural Language Understanding (NLU) module through an interface to infer semantic labels, such as intent and slot tags. This design, however, does not consider the NLU posterior while making transcript predictions, nor correct the NLU prediction error immediately by considering the previously predicted word-pieces. In addition, the NLU model in the two-stage system is not streamable, as it must wait for the audio segments to complete processing, which ultimately impacts the latency of the SLU system. In this work, we propose a streamable multi-task semantic transducer model to address these considerations. Our proposed architecture predicts ASR and NLU labels auto-regressively and uses a semantic decoder to ingest both previously predicted word-pieces and slot tags while aggregating them through a fusion network. Using an industry scale SLU and a public FSC dataset, we show the proposed model outperforms the two-stage E2E SLU model for both ASR and NLU metrics.

Personal rare word recognition in end-to-end Automatic Speech Recognition (E2E ASR) models is a challenge due to the lack of training data. A standard way to address this issue is with shallow fusion methods at inference time. However, due to their dependence on external language models and the deterministic approach to weight boosting, their performance is limited. In this paper, we propose training neural contextual adapters for personalization in neural transducer based ASR models. Our approach can not only bias towards user-defined words, but also has the flexibility to work with pretrained ASR models. Using an in-house dataset, we demonstrate that contextual adapters can be applied to any general purpose pretrained ASR model to improve personalization. Our method outperforms shallow fusion, while retaining functionality of the pretrained models by not altering any of the model weights. We further show that the adapter style training is superior to full-fine-tuning of the ASR models on datasets with user-defined content.

Grapheme-to-phoneme (G2P) models convert a written word into its corresponding pronunciation and are essential components in automatic-speech-recognition and text-to-speech systems. Recently, the use of neural encoder-decoder architectures has substantially improved G2P accuracy for mono- and multi-lingual cases. However, most multilingual G2P studies focus on sets of languages that share similar graphemes, such as European languages. Multilingual G2P for languages from different writing systems, e.g. European and East Asian, remains an understudied area. In this work, we propose a multilingual G2P model with byte-level input representation to accommodate different grapheme systems, along with an attention-based Transformer architecture. We evaluate the performance of both character-level and byte-level G2P using data from multiple European and East Asian locales. Models using byte representation yield 16.2%– 50.2% relative word error rate improvement over character-based counterparts for mono- and multi-lingual use cases. In addition, byte-level models are 15.0%–20.1% smaller in size. Our results show that byte is an efficient representation for multilingual G2P with languages having large grapheme vocabularies.

Website privacy policies are often long and difficult to understand. While research shows that Internet users care about their privacy, they do not have the time to understand the policies of every website they visit, and most users hardly ever read privacy policies. Some recent efforts have aimed to use a combination of crowdsourcing, machine learning, and natural language processing to interpret privacy policies at scale, thus producing annotations for use in interfaces that inform Internet users of salient policy details. However, little attention has been devoted to studying the accuracy of crowdsourced privacy policy annotations, how crowdworker productivity can be enhanced for such a task, and the levels of granularity that are feasible for automatic analysis of privacy policies. In this article, we present a trajectory of work addressing each of these topics. We include analyses of crowdworker performance, evaluation of a method to make a privacy-policy oriented task easier for crowdworkers, a coarse-grained approach to labeling segments of policy text with descriptive themes, and a fine-grained approach to identifying user choices described in policy text. Together, the results from these efforts show the effectiveness of using automated and semi-automated methods for extracting from privacy policies the data practice details that are salient to Internet users’ interests.

To perform tasks specified by natural language instructions, autonomous agents need to extract semantically meaningful representations of language and map it to visual elements and actions in the environment. This problem is called task-oriented language grounding. We propose an end-to-end trainable neural architecture for task-oriented language grounding in 3D environments which assumes no prior linguistic or perceptual knowledge and requires only raw pixels from the environment and the natural language instruction as input. The proposed model combines the image and text representations using a Gated-Attention mechanism and learns a policy to execute the natural language instruction using standard reinforcement and imitation learning methods. We show the effectiveness of the proposed model on unseen instructions as well as unseen maps, both quantitatively and qualitatively. We also introduce a novel environment based on a 3D game engine to simulate the challenges of task-oriented language grounding over a rich set of instructions and environment states.

In this paper we investigate statistical model compression applied to natural language understanding (NLU) models.Smallfootprint NLU models are important for enabling offline systems on hardware restricted devices, and for decreasing ondemand model loading latency in cloud-based systems.To compress NLU models, we present two main techniques, parameter quantization and perfect feature hashing.These techniques are complementary to existing model pruning strategies such as L1 regularization.We performed experiments on a large scale NLU system.The results show that our approach achieves 14-fold reduction in memory usage compared to the original models with minimal predictive performance impact.

Websites' and mobile apps' privacy policies, written in natural language, tend to be long and difficult to understand. Information privacy revolves around the fundamental principle of Notice and choice, namely the idea that users should be able to make informed decisions about what information about them can be collected and how it can be used. Internet users want control over their privacy, but their choices are often hidden in long and convoluted privacy policy texts. Moreover, little (if any) prior work has been done to detect the provision of choices in text. We address this challenge of enabling user choice by automatically identifying and extracting pertinent choice language in privacy policies. In particular, we present a two-stage architecture of classification models to identify opt-out choices in privacy policy text, labelling common varieties of choices with a mean F1 score of 0.735. Our techniques enable the creation of systems to help Internet users to learn about their choices, thereby effectuating notice and choice and improving Internet privacy.

Shomir Wilson, Florian Schaub, Aswarth Abhilash Dara, Frederick Liu, Sushain Cherivirala, Pedro Giovanni Leon, Mads Schaarup Andersen, Sebastian Zimmeck, Kanthashree Mysore Sathyendra, N. Cameron Russell, Thomas B. Norton, Eduard Hovy, Joel Reidenberg, Norman Sadeh. Proceedings of the 54th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2016.