Recent studies have shown that both accuracy and explainability are important for recommendation. In this paper, we introduce explainable conversational recommendation, which enables incremental improvement of both recommendation accuracy and explanation quality through multi-turn user-model conversation. We show how the problem can be formulated, and design an incremental multi-task learning framework that enables tight collaboration between recommendation prediction, explanation generation, and user feedback integration. We also propose a multi-view feedback integration method to enable effective incremental model update. Empirical results demonstrate that our model not only consistently improves the recommendation accuracy but also generates explanations that fit user interests reflected in the feedbacks.

Despite widespread adoption, recommender systems remain mostly black boxes. Recently, providing explanations about why items are recommended has attracted increasing attention due to its capability to enhance user trust and satisfaction. In this paper, we propose a co-attentive multi-task learning model for explainable recommendation. Our model improves both prediction accuracy and explainability of recommendation by fully exploiting the correlations between the recommendation task and the explanation task. In particular, we design an encoder-selector-decoder architecture inspired by human's information-processing model in cognitive psychology. We also propose a hierarchical co-attentive selector to effectively model the cross knowledge transferred for both tasks. Our model not only enhances prediction accuracy of the recommendation task, but also generates linguistic explanations that are fluent, useful, and highly personalized. Experiments on three public datasets demonstrate the effectiveness of our model.

Personalized recommendation has received a lot of attention as a highly practical research topic. However, existing recommender systems provide the recommendations with a generic statement such as “Customers who bought this item also bought…”. Explainable recommendation, which makes a user aware of why such items are recommended, is in demand. The goal of our research is to make the users feel as if they are receiving recommendations from their friends. To this end, we formulate a new challenging problem called personalized reason generation for explainable recommendation for songs in conversation applications and propose a solution that generates a natural language explanation of the reason for recommending a song to that particular user. For example, if the user is a student, our method can generate an output such as “Campus radio plays this song at noon every day, and I think it sounds wonderful,” which the student may find easy to relate to. In the offline experiments, through manual assessments, the gain of our method is statistically significant on the relevance to songs and personalization to users comparing with baselines. Large-scale online experiments show that our method outperforms manually selected reasons by 8.2% in terms of click-through rate. Evaluation results indicate that our generated reasons are relevant to songs and personalized to users, and they attract users to click the recommendations.

Combinatorial features are essential for the success of many commercial models. Manually crafting these features usually comes with high cost due to the variety, volume and velocity of raw data in web-scale systems. Factorization based models, which measure interactions in terms of vector product, can learn patterns of combinatorial features automatically and generalize to unseen features as well. With the great success of deep neural networks (DNNs) in various fields, recently researchers have proposed several DNN-based factorization model to learn both low- and high-order feature interactions. Despite the powerful ability of learning an arbitrary function from data, plain DNNs generate feature interactions implicitly and at the bit-wise level. In this paper, we propose a novel Compressed Interaction Network (CIN), which aims to generate feature interactions in an explicit fashion and at the vector-wise level. We show that the CIN share some functionalities with convolutional neural networks (CNNs) and recurrent neural networks (RNNs). We further combine a CIN and a classical DNN into one unified model, and named this new model eXtreme Deep Factorization Machine (xDeepFM). On one hand, the xDeepFM is able to learn certain bounded-degree feature interactions explicitly; on the other hand, it can learn arbitrary low- and high-order feature interactions implicitly. We conduct comprehensive experiments on three real-world datasets. Our results demonstrate that xDeepFM outperforms state-of-the-art models. We have released the source code of xDeepFM at https://github.com/Leavingseason/xDeepFM.