Decision-making requires examining underlying assumptions and concepts, considering diverse perspectives, and weighing potential consequences with clear, accurate reasoning. Recent large language models (LLMs) show promise for assisting decision-makers by combining reasoning capabilities with the ability to retrieve relevant information from large documents. However, our formative study with five professional decision-makers revealed key limitations of using LLM in workflow: time-consuming alignment of user goals, lack of evidence-based grounding, overwhelmingly long outputs, and unsurfaced assumptions undermined user trust in the LLM output and the validity of the final decision. We introduce Criticality, a system that operationalizes the Paul-Elder Critical Thinking framework to structure reasoning into interactive Elements of Thought (e.g., purpose, assumptions, perspectives, implications), and evaluates and guides reasoning using Intellectual Standards (e.g., clarity, fairness, logic). It also retrieves evidence for each claim, classifies it as supporting, neutral, or contradictory, and explains the claim-evidence link. A within-subjects study (n=13) comparing Criticality to ChatGPT 5 Pro, a state-of-the-art reasoning model in conversational interface, found that Criticality improved user interaction of steering and repairing through the decision-making process, producing better decision rationales compared to the baseline.

Accounting for individual differences can improve the effectiveness of visualization design. While the role of visual attention in visualization interpretation is well recognized, existing work often overlooks how this behavior varies based on visual literacy levels. Based on data from a 235-participant user study covering three visualization tests (mini-VLAT, CALVI, and SGL), we show that distinct attention patterns in visual data exploration can correlate with participants' literacy levels: While experts (high-scorers) generally show a strong attentional focus, novices (low-scorers) focus less and explore more. We then propose two computational models leveraging these insights: Lit2Sal - a novel visual saliency model that predicts observer attention given their visualization literacy level, and Sal2Lit - a model to predict visual literacy from human visual attention data. Our quantitative and qualitative evaluation demonstrates that Lit2Sal outperforms state-of-the-art saliency models with literacy-aware considerations. Sal2Lit predicts literacy with 86% accuracy using a single attention map, providing a time-efficient supplement to literacy assessment that only takes less than a minute. Taken together, our unique approach to consider individual differences in salience models and visual attention in literacy assessments paves the way for new directions in personalized visual data communication to enhance understanding.

Large Language Model (LLM) agents have demonstrated impressive capabilities for social interaction and are increasingly being deployed in situations where they might engage with both human and artificial agents. These interactions represent a critical frontier for LLM-based agents, yet existing evaluation methods fail to measure how well these capabilities generalize to novel social situations. In this paper, we introduce a method for evaluating the ability of LLM-based agents to cooperate in zero-shot, mixed-motive environments using Concordia, a natural language multi-agent simulation environment. Our method measures general cooperative intelligence by testing an agent's ability to identify and exploit opportunities for mutual gain across diverse partners and contexts. We present empirical results from the NeurIPS 2024 Concordia Contest, where agents were evaluated on their ability to achieve mutual gains across a suite of diverse scenarios ranging from negotiation to collective action problems. Our findings reveal significant gaps between current agent capabilities and the robust generalization required for reliable cooperation, particularly in scenarios demanding persuasion and norm enforcement.

Evaluating large language models (LLMs) presents unique challenges. While automatic side-by-side evaluation, also known as LLM-as-a-judge, has become a promising solution, model developers and researchers face difficulties with scalability and interpretability when analyzing these evaluation outcomes. To address these challenges, we introduce LLM Comparator, a new visual analytics tool designed for side-by-side evaluations of LLMs. This tool provides analytical workflows that help users understand when and why one LLM outperforms or underperforms another, and how their responses differ. Through close collaboration with practitioners developing LLMs at Google, we have iteratively designed, developed, and refined the tool. Qualitative feedback from these users highlights that the tool facilitates in-depth analysis of individual examples while enabling users to visually overview and flexibly slice data. This empowers users to identify undesirable patterns, formulate hypotheses about model behavior, and gain insights for model improvement. LLM Comparator has been integrated into Google's LLM evaluation platforms and open-sourced.

Human feedback plays a critical role in learning and refining reward models for text-to-image generation, but the optimal form the feedback should take for learning an accurate reward function has not been conclusively established. This paper investigates the effectiveness of fine-grained feedback which captures nuanced distinctions in image quality and prompt-alignment, compared to traditional coarse-grained feedback (for example, thumbs up/down or ranking between a set of options). While fine-grained feedback holds promise, particularly for systems catering to diverse societal preferences, we show that demonstrating its superiority to coarse-grained feedback is not automatic. Through experiments on real and synthetic preference data, we surface the complexities of building effective models due to the interplay of model choice, feedback type, and the alignment between human judgment and computational interpretation. We identify key challenges in eliciting and utilizing fine-grained feedback, prompting a reassessment of its assumed benefits and practicality. Our findings -- e.g., that fine-grained feedback can lead to worse models for a fixed budget, in some settings; however, in controlled settings with known attributes, fine grained rewards can indeed be more helpful -- call for careful consideration of feedback attributes and potentially beckon novel modeling approaches to appropriately unlock the potential value of fine-grained feedback in-the-wild.

We introduce CLeVer, a novel visualization system designed to analyze and enhance the performance of continual learning models by detecting task transition failures. Based on the literature review, we discovered and classified three primary causes of task transition failure in classification tasks: class/position inconsistency, biased/noisy samples, and diverse class scopes. These problems are critical in terms of model performance but were not tackled in prior research on continual learning. CLeVer is designed to address these challenges as an integrated system for model experiments and visual analysis. Firstly, users can easily configure the tasks for continual learning through a single JSON file. Then, our system automatically simulates the continual learning process in a relatively short time while generating data for visualization. Finally, the transition visualizer provides an effective visual representation of the task transition process where users can easily detect the task transition failures in continual learning. Our interview with machine learning experts and a case study with three participants demonstrate CLeVer’s utility in detecting and addressing such failures. We also discuss the system’s potential applicability and adaptability for various computer vision tasks while suggesting our future work.

Recent advancements in vision models have greatly improved their ability to handle complex chart understanding tasks, like chart captioning and question answering. However, it remains challenging to assess how these models process charts. Existing benchmarks only roughly evaluate model performance without evaluating the underlying mechanisms, such as how models extract image embeddings. This limits our understanding of the model’s ability to perceive fundamental graphical components. To address this, we introduce a novel evaluation framework to assess the graphical perception of image embedding models. For chart comprehension, we examine two main aspects of channel effectiveness: accuracy and discriminability of various visual channels. Channel accuracy is assessed through the linearity of embeddings, measuring how well the perceived magnitude aligns with the size of the stimulus. Discrim-inability is evaluated based on the distances between embeddings, indicating their distinctness. Our experiments with the CLIP model show that it perceives channel accuracy differently from humans and shows unique discriminability in channels like length, tilt, and curvature. We aim to develop this work into a broader benchmark for reliable visual encoders, enhancing models for precise chart comprehension and human-like perception in future applications.

In this paper, we first introduce a new text representation method to convert a textual document into a tensor space model named TextCuboid, which can preserve various meanings of polysemy. Based upon the new model, we propose two novel data augmentation techniques (called Boolean augmentation and CuboidGAN) that can be directly applied to the TextCuboid model for text classification tasks. Boolean augmentation includes three simple keyword modifications: synonym replacement, synonym insertion, and random deletion. CuboidGAN is composed of two key components, style encoding, and residual regression, and it is trained in two phases to generate unambiguous and plausible concept vectors. Through intensive experiments using five commonly used datasets, we prove that our proposed methods perform better data augmentation than other conventional methods. We also show that each augmentation method component significantly contributes to text classification through ablation studies.

This paper examines the art practices, artwork, and motivations of prolific users of the latest generation of text-to-image models. Through interviews, observations, and a user survey, we present a sampling of the artistic styles and describe the developed community of practice around generative AI. We find that: 1) artists hold the text prompt and the resulting image can be considered collectively as a form of artistic expression (prompts as art), and 2) prompt templates (prompts with “slots” for others to fill in with their own words) are developed to create generative art styles. We discover that the value placed by this community on unique outputs leads to artists seeking specialized vocabulary to produce distinctive art pieces (e.g., by reading architectural blogs to find phrases to describe images). We also find that some artists use “glitches” in the model that can be turned into artistic styles of their own right. From these findings, we outline specific implications for design regarding future prompting and image editing options.

Supervised learning of image classifiers distills human knowledge into a parametric model fθthrough pairs of images and corresponding labels $\left\{ {\left( {{X_i},{Y_i}} \right)} \right\}_{i = 1}^N$. We argue that this simple and widely used representation of human knowledge neglects rich auxiliary information from the annotation procedure, such as the time-series of mouse traces and clicks left after image selection. Our insight is that such annotation byproducts Z provide approximate human attention that weakly guides the model to focus on the foreground cues, reducing spurious correlations and discouraging shortcut learning. To verify this, we create ImageNet-AB and COCO-AB. They are ImageNet and COCO training sets enriched with sample-wise annotation byproducts, collected by replicating the respective original annotation tasks. We refer to the new paradigm of training models with annotation byproducts as learning using annotation byproducts (LUAB). We show that a simple multitask loss for regressing Z together with Y already improves the generalisability and robustness of the learned models. Compared to the original supervised learning, LUAB does not require extra annotation costs. ImageNet-AB and COCO-AB are at github.com/naverai/NeglectedFreeLunch.

Large Language Models (LLMs) have become the backbone of numerous writing interfaces with the goal of supporting end-users across diverse writing tasks. While LLMs reduce the effort of manual writing, end-users may need to experiment and iterate with various generation configurations (e.g., inputs and model parameters) until results meet their goals. However, these interfaces are not designed for experimentation and iteration, and can restrict how end-users track, compare, and combine configurations. In this work, we present “cells, generators, and lenses”, a framework to designing interfaces that support interactive objects that embody configuration components (i.e., input, model, output). Interface designers can apply our framework to produce interfaces that enable end-users to create variations of these objects, combine and recombine them into new configurations, and compare them in parallel to efficiently iterate and experiment with LLMs. To showcase how our framework generalizes to diverse writing tasks, we redesigned three different interfaces—story writing, copywriting, and email composing—and, to demonstrate its effectiveness in supporting end-users, we conducted a comparative study (N=18) where participants used our interactive objects to generate and experiment more. Finally, we investigate the usability of the framework through a workshop with designers (N=3) where we observed that our framework served as both bootstrapping and inspiration in the design process.

Conversational Agents (CAs) employing voice as their main interaction mode produce natural language utterances with the aim of mimicking human conversations. To unveil hiccups in conversations with recommender systems, we observed users interacting with CAs. Our findings suggest that those occur as users struggle to start the session, as CAs do not appear exploratory, and as CAs remained silent after offering recommendation(s) or after reporting errors. Users enacted mental models derived from years of experience with Graphical User Interfaces, but also expected human-like characteristics such as explanations and proactivity. Anchoring on these, we designed a dialogue model for a multimodal Conversational Recommender System (CRS) mimicking humans and GUIs. We probed the state of hiccups further with a Wizard-of-Oz prototype implementing this dialogue model. Our findings suggest that participants rapidly adopted GUI mimicries, cooperated for error resolution, appreciated explainable recommendations, and provided insights to improve persisting hiccups in proactivity and navigation. Based on these, we provide implications for design to address hiccups in CRS.

While advanced text generation algorithms (e.g., GPT-3) have enabled writers to co-create stories with an AI, guiding the narrative remains a challenge. Existing systems often leverage simple turn-taking between the writer and the AI in story development. However, writers remain unsupported in intuitively understanding the AI’s actions or steering the iterative generation. We introduce TaleBrush, a generative story ideation tool that uses line sketching interactions with a GPT-based language model for control and sensemaking of a protagonist’s fortune in co-created stories. Our empirical evaluation found our pipeline reliably controls story generation while maintaining the novelty of generated sentences. In a user study with 14 participants with diverse writing experiences, we found participants successfully leveraged sketching to iteratively explore and write stories according to their intentions about the character’s fortune while taking inspiration from generated stories. We conclude with a reflection on how sketching interactions can facilitate the iterative human-AI co-creation process.

The simulation of user behavior with deep reinforcement learning agents has shown some recent success. However, the inverse problem, that is, inferring the free parameters of the simulator from observed user behaviors, remains challenging to solve. This is because the optimization of the new action policy of the simulated agent, which is required whenever the model parameters change, is computationally impractical. In this study, we introduce a network modulation technique that can obtain a generalized policy that immediately adapts to the given model parameters. Further, we demonstrate that the proposed technique improves the efficiency of user simulator-based inference by eliminating the need to obtain an action policy for novel model parameters. We validated our approach using the latest user simulator for point-and-click behavior. Consequently, we succeeded in inferring the user’s cognitive parameters and intrinsic reward settings with less than 1/1000 computational power to those of existing methods.

Many people rely on tutorial videos when learning to perform tasks using complex software. Watching the video for instructions and applying them to target software requires frequent going back-and-forth between the two, which incurs cognitive overhead. Furthermore, users need to constantly compare the two to see if they are following correctly, as they are prone to missing out on subtle differences. We propose SoftVideo, a prototype system that helps users plan ahead before watching each step in tutorial videos and provides feedback and help to users on their progress. SoftVideo is powered by collective interaction data, as experiences of previous learners with the same goal can provide insights into how they learned from the tutorial. By identifying the difficulty and relatedness of each step from the interaction logs, SoftVideo provides information on each step such as its estimated difficulty, lets users know if they completed or missed a step, and suggests tips such as relevant steps when it detects users struggling. To enable such a data-driven system, we collected and analyzed video interaction logs and the associated Photoshop usage logs for two tutorial videos from 120 users. We then defined six metrics that portray the difficulty of each step, including the time taken to complete a step and the number of pauses in a step, which were also used to detect users’ struggling moments by comparing their progress to the collected data. To investigate the feasibility and usefulness of SoftVideo, we ran a user study with 30 participants where they performed a Photoshop task by following along a tutorial video with SoftVideo. Results show that participants could proactively and effectively plan their pauses and playback speed, and adjust their concentration level. They were also able to identify and recover from errors with the help SoftVideo provides.

Sungdong Kim, Minsuk Chang, Sang-Woo Lee. Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing (Volume 1: Long Papers). 2021.

Directly manipulating the timeline, such as scrubbing for thumbnails, is the standard way of controlling how-to videos. However, when how-to videos involve physical activities, people inconveniently alternate between controlling the video and performing the tasks. Adopting a voice user interface allows people to control the video with voice while performing the tasks with hands. However, naively translating timeline manipulation into voice user interfaces (VUI) results in temporal referencing (e.g. “rewind 20 seconds”), which requires a different mental model for navigation and thereby limiting users’ ability to peek into the content. We present RubySlippers, a system that supports efficient content-based voice navigation through keyword-based queries. Our computational pipeline automatically detects referenceable elements in the video, and finds the video segmentation that minimizes the number of needed navigational commands. Our evaluation (N=12) shows that participants could perform three representative navigation tasks with fewer commands and less frustration using RubySlippers than the conventional voice-enabled video interface.

We present a novel simulation model of point-and-click behaviour that is applicable both when a target is stationary or moving. To enable more realistic simulation than existing models, the model proposed in this study takes into account key features of the user and the external environment, such as intermittent motor control, click decision-making, visual perception, upper limb kinematics and the effect of input device. The simulated user’s point-and-click behaviour is formulated as a Markov decision process (MDP), and the user’s policy of action is optimised through deep reinforcement learning. As a result, our model successfully and accurately reproduced the trial completion time, distribution of click endpoints, and cursor trajectories of real users. Through an ablation study, we showed how the simulation results change when the model’s sub-modules are individually removed. The implemented model and dataset are publicly available.

“Study with me” videos contain footage of people studying for hours, in which social components like conversations or informational content like instructions are absent. Recently, they became increasingly popular on video-sharing platforms. This paper provides the first broad look into what “study with me” videos are and how people use them. We analyzed 30 “study with me” videos and conducted 12 interviews with their viewers to understand their motivation and viewing practices. We identified a three-factor model that explains the mechanism for shaping a satisfactory studying experience in general. One of the factors, a well-suited ambience, was difficult to achieve because of two common challenges: external conditions that prevent studying in study-friendly places and extra cost needed to create a personally desired ambience. We found that the viewers used “study with me” videos to create a personalized ambience at a lower cost, to find controllable peer pressure, and to get emotional support. These findings suggest that the viewers self-regulate their learning through watching “study with me” videos to improve efficiency even when studying alone at home.

In human-computer interaction (HCI) studies, bias in the gender representation of participants can jeopardize the generalizability of findings, perpetuate bias in data driven practices, and make new technologies dangerous for underrepresented groups. Key to progress towards inclusive and equitable gender practices is diagnosing the current status of bias and identifying where it comes from. In this mixed-methods study, we interviewed 13 HCI researchers to identify the potential bias factors, defined a systematic data collection procedure for meta-analysis of participant gender data, and created a participant gender dataset from 1,147 CHI papers. Our analysis provided empirical evidence for the underrepresentation of women, the invisibility of non-binary participants, deteriorating representation of women in MTurk studies, and characteristics of research topics prone to bias. Based on these findings, we make concrete suggestions for promoting inclusive community culture and equitable research practices in HCI.

Boseop Kim, HyoungSeok Kim, Sang-Woo Lee, Gichang Lee, Donghyun Kwak, Jeon Dong Hyeon, Sunghyun Park, Sungju Kim, Seonhoon Kim, Dongpil Seo, Heungsub Lee, Minyoung Jeong, Sungjae Lee, Minsub Kim, Suk Hyun Ko, Seokhun Kim, Taeyong Park, Jinuk Kim, Soyoung Kang, Na-Hyeon Ryu, Kang Min Yoo, Minsuk Chang, Soobin Suh, Sookyo In, Jinseong Park, Kyungduk Kim, Hiun Kim, Jisu Jeong, Yong Goo Yeo, Donghoon Ham, Dongju Park, Min Young Lee, Jaewook Kang, Inho Kang, Jung-Woo Ha, Woomyoung Park, Nako Sung. Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing. 2021.

This paper introduces Workflow graphs, or W-graphs, which encode how the approaches taken by multiple users performing a fixed 3D design task converge and diverge from one another. The graph's nodes represent equivalent intermediate task states across users, and directed edges represent how a user moved between these states, inferred from screen recording videos, command log data, and task content history. The result is a data structure that captures alternative methods for performing sub-tasks (e.g., modeling the legs of a chair) and alternative strategies of the overall task. As a case study, we describe and exemplify a computational pipeline for building W-graphs using screen recordings, command logs, and 3D model snapshots from an instrumented version of the Tinkercad 3D modeling application, and present graphs built for two sample tasks. We also illustrate how W-graphs can facilitate novel user interfaces with scenarios in workflow feedback, on-demand task guidance, and instructor dashboards.

When watching how-to videos related to physical tasks, users' hands are often occupied by the task, making voice input a natural fit. To better understand the design space of voice interactions for how-to video navigation, we conducted three think-aloud studies using: 1) a traditional video interface, 2) a research probe providing a voice controlled video interface, and 3) a wizard-of-oz interface. From the studies, we distill seven navigation objectives and their underlying intents: pace control pause, content alignment pause, video control pause, reference jump, replay jump, skip jump, and peek jump. Our analysis found that users' navigation objectives and intents affect the choice of referent type and referencing approach in command utterances. Based on our findings, we recommend to 1) support conversational strategies like sequence expansions and command queues, 2) allow users to identify and refine their navigation objectives explicitly, and 3) support the seven interaction intents.

For cooking professionals and culinary students, understanding cooking instructions is an essential yet demanding task. Common tasks include categorizing different approaches to cooking a dish and identifying usage patterns of particular ingredients or cooking methods, all of which require extensive browsing and comparison of multiple recipes. However, no existing system provides support for such in-depth and at-scale analysis. We present RecipeScape, an interactive system for browsing and analyzing the hundreds of recipes of a single dish available online. We also introduce a computational pipeline that extracts cooking processes from recipe text and calculates a procedural similarity between them. To evaluate how RecipeScape supports culinary analysis at scale, we conducted a user study with cooking professionals and culinary students with 500 recipes for two different dishes. Results show that RecipeScape clusters recipes into distinct approaches, and captures notable usage patterns of ingredients and cooking actions.