Background: During the period of one year, ING developed an approach for software analytics within an environment of a large number of software engineering teams working in a Continuous Delivery as a Service setting. Goal: Our objective is to examine what factors helped and hindered the implementation of software analytics in such an environment, in order to improve future software analytics activities. Method: We analyzed artifacts delivered by the software analytics project, and performed semi-structured interviews with 15 stakeholders. Results: We identified 16 factors that helped the implementation of software analytics, and 20 factors that hindered the project. Conclusions: Upfront defining and communicating the aims, standardization of data at an early stage, build efficient visualizations, and an empirical approach help companies to improve software analytics projects.

ING Bank, a large Netherlands-based internationally operating bank, implemented a fully automated continuous delivery pipeline for its software engineering activities in more than 300 teams, that perform more than 2500 deployments to production each month on more than 750 different applications. Our objective is to examine how strong metrics for agile (Scrum) DevOps teams can be set in an iterative fashion. We perform an exploratory case study that focuses on the classification based on predictive power of software metrics, in which we analyze log data derived from two initial sources within this pipeline. We analyzed a subset of 16 metrics from 59 squads. We identified two lagging metrics and assessed four leading metrics to be strong.