Explanations of machine learning (ML) model predictions generated by Explainable AI (XAI) techniques such as SHAP are essential for people using ML outputs for decision-making. We explore the potential of Large Language Models (LLMs) to transform these explanations into human-readable, narrative formats that align with natural communication. We address two key research questions: (1) Can LLMs reliably transform traditional explanations into high-quality narratives? and (2) How can we effectively evaluate the quality of narrative explanations? To answer these questions, we introduce Explingo, which consists of two LLM-based subsystems, a Narrator and Grader. The Narrator takes in ML explanations and transforms them into natural-language descriptions. The Grader scores these narratives on a set of metrics including accuracy, completeness, fluency, and conciseness.Our experiments demonstrate that LLMs can generate high-quality narratives that achieve high scores across all metrics, particularly when guided by a small number of human-labeled and bootstrapped examples. We also identified areas that remain challenging, in particular for effectively scoring narratives in complex domains. The findings from this work have been integrated into an open-source tool that makes narrative explanations available for further applications.

Detecting anomalies in time-varying multivariate data is crucial in various industries for the predictive maintenance of equipment. Numerous machine learning (ML) algorithms have been proposed to support automated anomaly identification. However, a significant amount of human knowledge is still required to interpret, analyze, and calibrate the results of automated analysis. This paper investigates current practices used to detect and investigate anomalies in time series data in industrial contexts and identifies corresponding needs. Through iterative design and working with nine experts from two industry domains (aerospace and energy), we characterize six design elements required for a successful visualization system that supports effective detection, investigation, and annotation of time series anomalies. We summarize an ideal human-AI collaboration workflow that streamlines the process and supports efficient and collaborative analysis. We introduce MTV (MultivariateTime SeriesVisualization), a visual analytics system to support such workflow. The system incorporates a set of novel visualization and interaction designs to support multi-faceted time series exploration, efficient in-situ anomaly annotation, and insight communication. Two user studies, one with 6 spacecraft experts (with routine anomaly analysis tasks) and one with 25 general end-users (without such tasks), are conducted to demonstrate the effectiveness and usefulness of MTV.

Machine learning (ML) is increasingly applied to Electronic Health Records (EHRs) to solve clinical prediction tasks. Although many ML models perform promisingly, issues with model transparency and interpretability limit their adoption in clinical practice. Directly using existing explainable ML techniques in clinical settings can be challenging. Through literature surveys and collaborations with six clinicians with an average of 17 years of clinical experience, we identified three key challenges, including clinicians' unfamiliarity with ML features, lack of contextual information, and the need for cohort-level evidence. Following an iterative design process, we further designed and developed VBridge, a visual analytics tool that seamlessly incorporates ML explanations into clinicians' decision-making workflow. The system includes a novel hierarchical display of contribution-based feature explanations and enriched interactions that connect the dots between ML features, explanations, and data. We demonstrated the effectiveness of VBridge through two case studies and expert interviews with four clinicians, showing that visually associating model explanations with patients' situational records can help clinicians better interpret and use model predictions when making clinician decisions. We further derived a list of design implications for developing future explainable ML tools to support clinical decision-making.

Machine learning (ML) is being applied to a diverse and ever-growing set of domains. In many cases, domain experts - who often have no expertise in ML or data science - are asked to use ML predictions to make high-stakes decisions. Multiple ML usability challenges can appear as result, such as lack of user trust in the model, inability to reconcile human-ML disagreement, and ethical concerns about oversimplification of complex problems to a single algorithm output. In this paper, we investigate the ML usability challenges that present in the domain of child welfare screening through a series of collaborations with child welfare screeners. Following the iterative design process between the ML scientists, visualization researchers, and domain experts (child screeners), we first identified four key ML challenges and honed in on one promising explainable ML technique to address them (local factor contributions). Then we implemented and evaluated our visual analytics tool, Sibyl, to increase the interpretability and interactivity of local factor contributions. The effectiveness of our tool is demonstrated by two formal user studies with 12 non-expert participants and 13 expert participants respectively. Valuable feedback was collected, from which we composed a list of design implications as a useful guideline for researchers who aim to develop an interpretable and interactive visualization tool for ML prediction models deployed for child welfare screeners and other similar domain experts.