Purpose This paper aims to present the evaluation of a self-paced tool, CyberSecurity Coach (CYSEC), and discuss the adoption of CYSEC for cybersecurity capability improvement in small- and medium-sized enterprises (SMEs). Cybersecurity is increasingly a concern for SMEs. Previous literature has explored the role of tools for awareness raising. However, few studies validated the effectiveness and usefulness of cybersecurity tools for SMEs in real-world practices. Design/methodology/approach This study is built on a qualitative approach to investigating how CYSEC is used in SMEs to support awareness raising and capability improvement. CYSEC was placed in operation in 12 SMEs. This study first conducted a survey study and then nine structured interviews with chief executive officers (CEOs) and chief information security officers (CISO). Findings The results emphasise that SMEs are heterogeneous. Thus, one cybersecurity solution may not suit all SMEs. The findings specify that the tool’s adoption varied quite widely. Four factors are primary determinants influencing the adoption of CYSEC: personalisation features, CEOs’ or CISOs’ awareness level, CEOs’ or CISOs’ cybersecurity and IT knowledge and skill and connection to cybersecurity expertise. Originality/value This empirical study provides new insights into how a self-paced tool has been used in SMEs. This study advances the understanding of cybersecurity activities in SMEs by studying the adoption of CYSEC. Moreover, this study proposes significant dimensions for future research.

Cybersecurity incidents are commonplace nowadays, and Small- and Medium-Sized Enterprises (SMEs) are exceptionally vulnerable targets. The lack of cybersecurity resources available to SMEs implies that they are less capable of dealing with cyber-attacks. Motivation to improve cybersecurity is often low, as the prerequisite knowledge and awareness to drive motivation is generally absent at SMEs. A solution that aims to help SMEs manage their cybersecurity risks should therefore not only offer a correct assessment but should also motivate SME users. From Self-Determination Theory (SDT), we know that by promoting perceived autonomy, competence, and relatedness, people can be motivated to take action. In this paper, we explain how a threat-based cybersecurity risk assessment approach can help to address the needs outlined in SDT. We propose such an approach for SMEs and outline the data requirements that facilitate automation. We present a practical application covering various user interfaces, showing how our threat-based cybersecurity risk assessment approach turns SME data into prioritised, actionable recommendations.

Cybersecurity is increasingly a concern for small and medium-sized enterprises (SMEs), and there exist many awareness training programs and tools for them. The literature mainly studies SMEs as a unitary type of company and provides one-size-fits-all recommendations and solutions. However, SMEs are not homogeneous. They are diverse with different vulnerabilities, cybersecurity needs, and competencies. Few studies considered such differences in standards and certificates for security tools adoption and cybersecurity tailoring for these SMEs. This study proposes a classification framework with an outline of cybersecurity improvement needs for each class. The framework suggests five SME types based on their characteristics and specific security needs: cybersecurity abandoned SME, unskilled SME, expert-connected SME, capable SME, and cybersecurity provider SME. In addition to describing the five classes, the study explains the framework's usage in sampled SMEs. The framework proposes solutions for each class to approach cybersecurity awareness and competence more consistent with SME needs.

Cybersecurity is essential for the protection of companies against cyber threats. Traditionally, cybersecurity experts assess and improve a company's capabilities. However, many small and medium-sized businesses (SMBs) consider such services not to be affordable. We explore an alternative do-it-yourself (DIY) approach to bringing cybersecurity to SMBs. Our method and tool, CYSEC, implements the Self-Determination Theory (SDT) to guide and motivate SMBs to adopt good cybersecurity practices. CYSEC uses assessment questions and recommendations to communicate cybersecurity knowledge to the end-user SMBs and encourage self-motivated change. In this paper, the operationalisation of SDT in CYSEC is presented and the results of a multi-case study shown that offer insight into how SMBs adopted cybersecurity practices with CYSEC. Effective automated cybersecurity communication depended on the SMB's hands-on skills, tools adaptedness, and the users' willingness to documenting confidential information. The SMBs wanted to learn in simple, incremental steps, allowing them to understand what they do. An SMB's motivation to improve security depended on the fitness of assessment questions and recommendations with the SMB's business model and IT infrastructure. The results of this study indicate that automated counselling can help many SMBs in security adoption. The final publication is available at Springer via https://link.springer.com/chapter/10.1007%2F978-3-030-59291-2_8