Spoken language understanding (SLU) tasks involve diverse skills that probe the information extraction, classification and/or generation capabilities of models. In this setting, task-specific training data may not always be available. While traditional task-specific SLU models are unable to cater to such requirements, the speech-text large language models (LLMs) offer a promising alternative with emergent abilities. However, out of-the-box, our evaluations indicate that the zero/few-shot performance of prominent open-source speech-text LLMs on SLU tasks are not up to the mark. In this paper, we introduce a novel approach to robust task-agnostic fine-tuning using randomized class labels. With this proposed fine-tuning, we illustrate that the performance of the speech-text LLMs on an unseen task is significantly improved over standard approaches. Critically, the proposed approach avoids the requirement of task-specific data annotations for enabling new tasks in speech-text LLMs.

The rapid growth of AI workloads at Meta has motivated our inhouse development of AI chips, aiming to significantly reduce the total cost of ownership and mitigate risks posed by unpredictable GPU supplies.At ISCA'23, we presented Meta's first-generation AI chip, MTIA 1.This paper describes its successor, MTIA 2i, now deployed at scale and serving billions of users.MTIA 2i significantly improves upon MTIA 1, reducing total cost of ownership by 44% compared to GPUs while delivering competitive performance per watt.A key differentiator is its memory hierarchy: instead of costly HBM, it uses large SRAM alongside LPDDR.Although there has been a proliferation of publications on AI chips, they often focus on architectural design and overlook three critical aspects:(1) co-designing and optimizing ML models to work effectively with the AI chip; (2) demonstrating sufficient flexibility to support a wide range of models; and (3) during the productionization process, addressing challenges unanticipated or decisions deferred at design time, such as dealing with memory errors, safe overclocking, reducing provisioned power, and implementing real-time firmware updates to mitigate silicon design defects.A key contribution of this paper is sharing our experience with these aspects, based on our journey of productionizing MTIA 2i at scale.

Hierarchical Text Classification (HTC) has recently gained traction given the ability to handle complex label hierarchy. This has found applications in domains like E- commerce, customer care and medicine industry among other real-world applications. Existing HTC models either encode label hierarchy separately and mix it with text encoding or guide the label hierarchy structure in the text encoder. Both approaches capture different characteristics of label hierarchy and are complementary to each other. In this paper, we propose a Hierarchical Text Classification using Contrastive Learning Informed Path guided hierarchy (HTC-CLIP), which learns hierarchy-aware text representation and text informed path guided hierarchy representation using contrastive learning. During the training of HTC-CLIP, we learn two different sets of class probabilities distributions and during inference, we use the pooled output of both probabilities for each class to get the best of both representations. Our results show that the two previous approaches can be effectively combined into one architecture to achieve improved performance. Tests on two public benchmark datasets showed an improvement of 0.99 – 2.37% in Macro F1 score using HTC-CLIP over the existing state-of-the-art models.

Customer care is an essential pillar of the e-commerce shopping experience with companies spending millions of dollars each year, employing automation and human agents, across geographies (like US, Canada, Mexico, Chile), channels (like Chat, Interactive Voice Response (IVR)), and languages (like English, Spanish). SOTA pre-trained models like multilingual-BERT, fine-tuned on annotated data have shown good performance in downstream tasks relevant to Customer Care. However, model performance is largely subject to the availability of sufficient annotated domain-specific data. Cross-domain availability of data remains a bottleneck, thus building an intent classifier that generalizes across domains (defined by channel, geography, and language) with only a few annotations, is of great practical value. In this paper, we propose an embedder-cum-classifier model architecture which extends state-of-the-art domain-specific models to other domains with only a few labeled samples. We adopt a supervised fine-tuning approach with isotropic regularizers to train a domain-specific sentence embedder and a multilingual knowledge distillation strategy to generalize this embedder across multiple domains. The trained embedder, further augmented with a simple linear classifier can be deployed for new domains. Experiments on Canada and Mexico e-commerce Customer Care dataset with few-shot intent detection show an increase in accuracy by 20-23% against the existing state-of-the-art pre-trained models.

Data presented on commerce sites runs into thousands of pages, and is typically delivered from multiple back-end sources. This makes it difficult to identify incorrect, anomalous, or interesting data such as $9.99 air fares, missing links, drastic changes in prices and addition of new products or promotions. We describe a system that monitors Web sites automatically and generates various types of reports so that the content of the site can be monitored and the quality maintained. The solution designed and implemented by us consists of a site crawler that crawls dynamic pages, an information miner that learns to extract useful information from the pages based on examples provided by the user, and a reporter that can be configured by the user to answer specific queries. The tool can also be used for identifying price trends and new products or promotions at competitor sites. A pilot run of the tool has been successfully completed at the ibm.com site.

Structural information (such as layout and look-and-feel) has been extensively used in the literatuce for extraction of interesting or relevant data, efficient storage, and query optimization. Traditionally, tree models (such as DOM trees) have been used to represent structural information, especially in the case of HTML and XML documents. However, computation of structural similarity between documents based on the tree model is computationally expensive. In this paper, we propose an alternative scheme for representing the structural information of documents based on the paths contained in the corresponding tree model. Since the model includes partial information about parents, children and siblings, it allows us to define a new family of meaningful (and at the same time computationally simple) structural similarity measures. Our experimental results based on the SIGMOD XML data set as well as HTML document collections from ibm.com, dell.com, and amazon.com show that the representation is powerful enough to produce good clusters of structurally similar pages.