The delivery of goods to numerous indoor stores poses significant safety risks, with heavy, high-stacked packages on delivery trolleys posing a potential hazard to passersby. This paper reports our experiences of developing and operating DeMo, a practical system for real-time monitoring of indoor delivery. DeMo employs sensors attached to trolleys, utilizing Inertial Measurement Unit (IMU) and Bluetooth Low Energy (BLE) readings to detect delivery violations, such as speeding and the use of non-designated delivery paths, and ensure accurate matching of each delivery to its intended destination store. Unlike typical indoor localization applications, DeMo addresses unique challenges, including sensor placement and the complex electromagnetic characteristics encountered in underground settings. Specifically, DeMo adapts the classical logarithmic radio signal model to facilitate fingerprint-free localization, significantly reducing deployment and maintenance costs. DeMo has been operating since May 2020, covering more than 200 shops with 74,537 deliveries (6193.2 km) across 12 subway stations in Hong Kong. DeMo's 4-year operation witnessed a significant violation rate drop, from 19% (May 2020) to 0.9% (Mar 2024).

People with Dementia (PwD) suffer from a high risk of getting lost due to their cognitive deterioration, leading to potential safety hazards and significant search efforts. In this paper, we propose DEmentia Caring System (DECS), an effective crowdsourcing platform to search for missing PwD. Specifically, PwD carry our customized Bluetooth Low Energy (BLE) tags that broadcast BLE packets, which are detected and then uploaded by mobile volunteers via their smartphones. To further enhance search efficiency, DECS deploys BLE gateways as its infrastructure and analyzes PwD's daily spatial-temporal mobility patterns. DECS has been deployed in Hong Kong since 2019, supporting 3,100+ PwD's families with over 45,000 app downloads by volunteers. More importantly, it has successfully served the search for 254 missing cases. This paper reports the unique lessons and experiences learned through our 4-year citywide deployment of DECS.