There is a rapidly growing need for multimodal content moderation (CM) as more and more content on social media is multimodal in nature. Existing unimodal CM systems may fail to catch harmful content that crosses modalities (e.g., memes or videos), which may lead to severe consequences. In this paper, we present a novel CM model, Asymmetric Mixed-Modal Moderation (AM3), to target multimodal and unimodal CM tasks. Specifically, to address the asymmetry in semantics between vision and language, AM3 has a novel asymmetric fusion architecture that is designed to not only fuse the common knowledge in both modalities but also to exploit the unique information in each modality. Unlike previous works that focus on representing the two modalities into a similar feature space while overlooking the intrinsic difference between the information conveyed in multimodality and in unimodality (asymmetry in modalities), we propose a novel cross-modality contrastive loss to learn the unique knowledge that only appears in multimodality. This is critical as some harmful intent may only be conveyed through the intersection of both modalities. With extensive experiments, we show that AM3 outperforms all existing state-of-the-art methods on both multimodal and unimodal CM benchmarks.

Christopher Clarke, Matthew Hall, Gaurav Mittal, Ye Yu, Sandra Sajeev, Jason Mars, Mei Chen. Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2023.

Weakly-supervised Temporal Action Localization (WTAL) attempts to localize the actions in untrimmed videos using only video-level supervision. Most recent works approach WTAL from a localization-by-classification perspective where these methods try to classify each video frame followed by a manually-designed post-processing pipeline to aggregate these per-frame action predictions into action snippets. Due to this perspective, the model lacks any explicit understanding of action boundaries and tends to focus only on the most discriminative parts of the video resulting in incomplete action localization. To address this, we present PivoTAL, Prior-driven Supervision for Weakly-supervised Temporal Action Localization, to approach WTAL from a localization-by-localization perspective by learning to localize the action snippets directly. To this end, PivoTAL leverages the underlying spatio-temporal regularities in videos in the form of action-specific scene prior, action snippet generation prior, and learnable Gaussian prior to supervise the localization-based training. PivoTAL shows significant improvement (of at least 3% avg mAP) over all existing methods on the benchmark datasets, THUMOS-14 and ActivitNet-v1.3.

Video temporal grounding (VTG) is the task of localizing a given natural language text query in an arbitrarily long untrimmed video. While the task involves untrimmed videos, all existing VTG methods leverage features from video backbones pretrained on trimmed videos. This is largely due to the lack of large-scale well-annotated VTG dataset to perform pretraining. As a result, the pretrained features lack a notion of temporal boundaries leading to the video-text alignment being less distinguishable between correct and incorrect locations. We present ProTéGé as the first method to perform VTG-based untrimmed pretraining to bridge the gap between trimmed pretrained backbones and downstream VTG tasks. ProTéGé reconfigures the HowTo100M dataset, with noisily correlated video-text pairs, into a VTG dataset and introduces a novel Video-Text Similarity-based Grounding Module and a pretraining objective to make pretraining robust to noise in HowTo100M. Extensive experiments on multiple datasets across downstream tasks with all variations of supervision validate that pretrained features from ProTéGé can significantly outperform features from trimmed pretrained backbones on VTG.

Virtual support agents have grown in popularity as a way for businesses to provide better and more accessible customer service. Some challenges in this domain include ambiguous user queries as well as changing support topics and user behavior (non-stationarity). We do, however, have access to partial feedback provided by the user (clicks, surveys, and other events) which can be leveraged to improve the user experience. Adaptable learning techniques, like contextual bandits, are a natural fit for this problem setting. In this paper, we discuss real-world implementations of contextual bandits (CB) for the Microsoft virtual agent. It includes intent disambiguation based on neural-linear bandits (NLB) and contextual recommendations based on a collection of multi-armed bandits (MAB). Our solutions have been deployed to production and have improved key business metrics of the Microsoft virtual agent, as confirmed by A/B experiments. Results include a relative increase of over 12% in problem resolution rate and relative decrease of over 4% in escalations to a human operator. While our current use cases focus on intent disambiguation and contextual recommendation for support bots, we believe our methods can be extended to other domains.