Live streaming has become a cornerstone of today's internet, enabling massive real-time social interactions. However, it faces severe risks arising from sparse, coordinated malicious behaviors among multiple participants, which are often concealed within normal activities and challenging to detect timely and accurately. In this work, we provide a pioneering study on risk assessment in live streaming rooms, characterized by weak supervision where only room-level labels are available. We formulate the task as a Multiple Instance Learning (MIL) problem, treating each room as a bag and defining structured user–timeslot capsules as instances. These capsules represent subsequences of user actions within specific time windows, encapsulating localized behavioral patterns.

Online credit payment fraud detection plays a critical role in financial institutions due to the growing volume of fraudulent transactions. Recently, researchers have shown an increased interest in capturing users’ dynamic and evolving fraudulent tendencies from their behavior sequences. However, most existing methodologies for sequential modeling overlook the intrinsic structure information of web pages. In this paper, we adopt multi-scale behavior sequence generated from different granularities of web page structures and propose a model named SAH-RNN to consume the multi-scale behavior sequence for online payment fraud detection. The SAH-RNN has stacked RNN layers in which upper layers modeling for compendious behaviors are updated less frequently and receive the summarized representations from lower layers. A dual attention is devised to capture the impacts on both sequential information within the same sequence and structural information among different granularity of web pages. Experimental results on a large-scale real-world transaction dataset from Alibaba show that our proposed model outperforms state-of-the-art models. The code is available at https://github.com/WangliLin/SAH-RNN.

Consumer lending service is escalating in E-Commerce platforms due to its capability in enhancing buyers' purchasing power, improving average order value, and increasing revenue of the platforms. Credit risk forecasting and credit limits setting are two fundamental problems in E-Commerce/online consumer lending services. Currently, the majority of institutes rely on two-separate-step methods to resolve. First, build a rating model to evaluate credit risk, and then design heuristic strategies to set credit limits, which requires a large amount of prior knowledge and lacks theoretical justifications. In this paper, we propose an end-to-end multi-view and multi-task learning based approach named MvMoE (Multi-view-aware Mixture-of-Experts network) to solve these two problems simultaneously. First, a multi-view network with a hierarchical attention mechanism is constructed to distill users' heterogeneous financial information into shared hidden representations. Then, we jointly train these two tasks with a view-aware multi-gate mixture-of-experts network and a subsequent progressive network to improve their performances. With the real-world dataset contained 5.44 million users, we investigate the effectiveness of MvMoE. Experimental results exhibit that the proposed model is able to improve AP over 5.60% on credit risk forecasting and MAE over 9.52% on credit limits setting compared with conventional methods. Meanwhile, MvMoE has good interpretability, which better underpins the imperative demands in financial industries.

Financial credit risk assessment serves as the impetus to evaluate the credit admission or potential business failure of customers in order to make early actions prior to the actual financial crisis. It aims to predict the probability that a customer may belong to a high-risk group, which is usually formulated as a binary classification problem. However, due to the lack of high-risk samples, the prevailing models suffer from the severe class-imbalance problem. Oversampling those high-risk users could alleviate this problem but the effect of noise examples is also amplified. In this paper, we propose a novel adversarial data augmentation method to solve the class imbalance problem in financial credit risk assessment. We train a generator for synthetic sample generation with a discriminator to identify real or fake instances. Besides, an auxiliary risk discriminator is trained cooperatively with the generator to assess the credit risk. Experimental results on three real-world datasets demonstrate the effectiveness of the proposed

Credit risk forecasting generally aims to evaluate the default probability of users in financial service. It is usually regarded as a binary classification problem, which suffers from the severe class-imbalance problem due to the extremely limited throngs and the concept drift problem brought by the delayed verification. In this paper, we investigate these problems in credit risk forecasting and propose a semi-supervised meta-learning based approach called TRUST (TRainable Undersampling with Self Training) to resolve. First, it decides whether to sample the data through meta-learning based reinforcement learning. Secondly, it learns the distribution of the data that have not yet shown financial performance via self-training and updates the model trained in the first step. Finally, the updated model is evaluated on the validation dataset, the result of which will be fed back through the evaluator. These three steps will be iterated until the model converges. With the real-world industrial dataset containing 1.75 million users, we investigate the effectiveness of our method. Experimental results exhibit that the proposed method is able to improve AP over 5.94% on credit risk forecasting task compared with the recent methods.

Fraud transactions obtain the rights and interests of e-commerce platforms by illegal ways, and have been the emerging threats to the healthy development of these platforms. Recently, user behavioral data is extensively exploited to detect fraud transactions, and it is usually processed as a sequence consisting of individual actions. However, such sequence-like user behaviors have logical patterns associated with user intentions, which motivates a fine-grained management strategy that binds and cuts off these actions into intention-related segments. In this paper, we devise a tree-like structure named behavior tree to reorganize the user behavioral data, in which a group of successive sequential actions denoting a specific user intention are represented as a branch on the tree. We then propose a novel neural method coined LIC Tree-LSTM(Local Intention Calibrated Tree-LSTM) to utilize the behavior tree for fraud transactions detection. In our LIC Tree-LSTM, the global user intention is captured by an attentional method applied on different branches. Then, we calibrate the entire tree by attentions within tree branches to pinpoint the balance between global and local user intentions. We investigate the effectiveness of LIC Tree-LSTM on a real-world dataset of Alibaba platform, and the experimental results show that our proposed algorithm outperforms state-of-the-art methods in both offline and online modes. Furthermore, our model provides good interpretability which helps us better understand user behaviors.

Default user detection plays one of the backbones in credit risk forecasting and management. It aims at, given a set of corresponding features, e.g., patterns extracted from trading behaviors, predicting the polarity indicating whether a user will fail to make required payments in the future. Recent efforts attempted to incorporate attributed heterogeneous information network (AHIN) for extracting complex interactive features of users and achieved remarkable success on discovering specific default users such as fraud, cash-out users, etc. In this paper, we consider default users, a more general concept in credit risk, and propose a multi-view attributed heterogeneous information network based approach coined MAHINDER to remedy the special challenges. First, multiple views of user behaviors are adopted to learn personal profile due to the endogenous aspect of financial default. Second, local behavioral patterns are specifically modeled since financial default is adversarial and accumulated. With the real datasets contained 1.38 million users on Alibaba platform, we investigate the effectiveness of MAHINDER, and the experimental results exhibit the proposed approach is able to improve AUC over 2.8% and [email protected]=0.1 over 13.1% compared with the state-of-the-art methods. Meanwhile, MAHINDER has as good interpretability as tree-based methods like GBDT, which buoys the deployment in online platforms.

Inquiry performs one of the backbones in current E-commerce websites. Detecting spams in inquiries is essential for these platforms but is surprisingly underexplored by current research. In this paper, we propose a system coined ISTBEL to detect spam inquiries. Motivated by the observations on both behavioral and linguistic differences between spammers and benign users, ISTBEL jointly utilizes the temporal-categorical behavioral sequence and text sequence to accomplish its purpose. At its heart, a variant of LSTM equipped interactive attentions is devised to strengthen the coherence between the categorical and temporal behaviors. A character-level CNN is adopted to capture the capricious linguistic patterns. These two modules are integrated and collaboratively contribute to the final predictions. Our system is trained through an end-to-end manner and can directly utilize raw data as input without tedious feature engineering. We have applied the system to inquiry spam detection on Alibaba.com, and results show ISTBEL is promising in detection spammers and outperforms baselines by a large margin. Meanwhile, ISTBEL can be easily applied to other applications which contain both behavioral and linguistic information.