In recent years, end-to-end automatic speech recognition (ASR) systems have proven themselves remarkably accurate and performant, but these systems still have a significant error rate for entity names which appear infrequently in their training data. In parallel to the rise of end-to-end ASR systems, large language models (LLMs) have proven to be a versatile tool for various natural language processing (NLP) tasks. In NLP tasks where a database of relevant knowledge is available, retrieval augmented generation (RAG) has achieved impressive results when used with LLMs. In this work, we propose a RAG-like technique for correcting speech recognition entity name errors. Our approach uses a vector database to index a set of relevant entities. At runtime, database queries are generated from possibly errorful textual ASR hypotheses, and the entities retrieved using these queries are fed, along with the ASR hypotheses, to an LLM which has been adapted to correct ASR errors. Overall, our best system achieves 33%-39% relative word error rate reductions on synthetic test sets focused on voice assistant queries of rare music entities without regressing on the STOP test set, a publicly available voice assistant test set covering many domains.

Raviteja Anantha, Svitlana Vakulenko, Zhucheng Tu, Shayne Longpre, Stephen Pulman, Srinivas Chappidi. Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies. 2021.

Conversational question answering (QA) requires the ability to correctly interpret a question in the context of previous conversation turns. We address the conversational QA task by decomposing it into question rewriting and question answering subtasks. The question rewriting (QR) subtask is specifically designed to reformulate ambiguous questions, which depend on the conversational context, into unambiguous questions that can be correctly interpreted outside of the conversational context. We introduce a conversational QA architecture that sets the new state of the art on the TREC CAsT 2019 passage retrieval dataset. Moreover, we show that the same QR model improves QA performance on the QuAC dataset with respect to answer span extraction, which is the next step in QA after passage retrieval. Our evaluation results indicate that the QR model we proposed achieves near human-level performance on both datasets and the gap in performance on the end-to-end conversational QA task is attributed mostly to the errors in QA.