Uplift modeling is crucial in various applications ranging from marketing and policy-making to personalized recommendations. The main objective is to learn optimal treatment allocations for a heterogeneous population. A primary line of existing work modifies the loss function of the decision tree algorithm to identify cohorts with heterogeneous treatment effects. Another line of work estimates the individual treatment effects separately for the treatment group and the control group using off-the-shelf supervised learning algorithms. The former approach that directly models the heterogeneous treatment effect is known to outperform the latter in practice. However, the existing tree-based methods are mostly limited to a single treatment and a single control use case, except for a handful of extensions to multiple discrete treatments. In this paper, we propose a generalization of tree-based approaches to tackle multiple discrete and continuous-valued treatments. We focus on a generalization of the well-known causal tree algorithm due to its desirable statistical properties, but our generalization technique can be applied to other tree-based approaches as well. The efficacy of our proposed method is demonstrated using experiments and real data examples.

Two-sided marketplaces are standard business models of many online platforms (e.g., Amazon, Facebook, LinkedIn), wherein the platforms have consumers, buyers or content viewers on one side and producers, sellers or content-creators on the other. Consumer side measurement of the impact of a treatment variant can be done via simple online A/B testing. Producer side measurement is more challenging because the producer experience depends on the treatment assignment of the consumers. Existing approaches for producer side measurement are either based on graph cluster-based randomization or on certain treatment propagation assumptions. The former approach results in low-powered experiments as the producer-consumer network density increases and the latter approach lacks a strict notion of error control. In this paper, we propose (i) a quantification of the quality of a producer side experiment design, and (ii) a new experiment design mechanism that generates high-quality experiments based on this quantification. Our approach, called UniCoRn (Unifying Counterfactual Rankings), provides explicit control over the quality of the experiment and its computation cost. Further, we prove that our experiment design is optimal to the proposed design quality measure. Our approach is agnostic to the density of the producer-consumer network and does not rely on any treatment propagation assumption. Moreover, unlike the existing approaches, we do not need to know the underlying network in advance, making this widely applicable to the industrial setting where the underlying network is unknown and challenging to predict a priori due to its dynamic nature. We use simulations to validate our approach and compare it against existing methods. We also deployed UniCoRn in an edge recommendation application that serves tens of millions of members and billions of edge recommendations daily.

Randomized experimentation (also known as A/B testing or bucket testing) is widely used in the internet industry to measure the metric impact obtained by different treatment variants. A/B tests identify the treatment variant showing the best performance, which then becomes the chosen or selected treatment for the entire population. However, the effect of a given treatment can differ across experimental units and a personalized approach for treatment selection can greatly improve upon the usual global selection strategy. In this work, we develop a framework for personalization through (i) estimation of heterogeneous treatment effect at either a cohort or member-level, followed by (ii) selection of optimal treatment variants for cohorts (or members) obtained through (deterministic or stochastic) constrained optimization.

Social networks and content publishing platforms have newsfeed applications, which show both organic content to drive engagement, and ads to drive revenue. This paper focuses on the problem of ads allocation in a newsfeed to achieve an optimal balance of revenue and engagement. To the best of our knowledge, we are the first to report practical solutions to this business-critical and popular problem in industry.

Design of experiments and estimation of treatment effects in large-scale networks, in the presence of strong interference, is a challenging and important problem. Most existing methods' performance deteriorates as the density of the network increases. In this paper, we present a novel strategy for accurately estimating the causal effects of a class of treatments in a dense large-scale network. First, we design an approximate randomized controlled experiment by solving an optimization problem to allocate treatments in the presence of competition among neighboring nodes. Then we apply an importance sampling adjustment to correct for any leftover bias (from the approximation) in estimating average treatment effects. We provide theoretical guarantees, verify robustness in a simulation study, and validate the scalability and usefulness of our procedure in a real-world experiment on a large social network.

Social networks act as major content marketplaces where creators and consumers come together to share and consume various kinds of content. Content ranking applications (e.g., newsfeed, moments, notifications) and edge recommendation products (e.g., connect to members, follow celebrities or groups or hashtags) on such platforms aim at improving the consumer experience. In this work, we focus on the creator experience and specifically on improving edge recommendations to better serve creators in such ecosystems.

Social media platforms bring together content creators and content consumers through recommender systems like newsfeed. The focus of such recommender systems has thus far been primarily on modeling the content consumer preferences and optimizing for their experience. However, it is equally critical to nurture content creation by prioritizing the creators' interests, as quality content forms the seed for sustainable engagement and conversations, bringing in new consumers while retaining existing ones. In this work, we propose a modeling approach to predict how feedback from content consumers incentivizes creators. We then leverage this model to optimize the newsfeed experience for content creators by reshaping the feedback distribution, leading to a more active content ecosystem. Practically, we discuss how we balance the user experience for both consumers and creators, and how we carry out online A/B tests with strong network effects. We present a deployed use case on the LinkedIn newsfeed, where we used this approach to improve content creation significantly without compromising the consumers' experience.

Mobile notifications have become a major communication channel for social networking services to keep users informed and engaged. As more mobile applications push notifications to users, they constantly face decisions on what to send, when and how. A lack of research and methodology commonly leads to heuristic decision making. Many notifications arrive at an inappropriate moment or introduce too many interruptions, failing to provide value to users and spurring users' complaints. In this paper we explore unique features of interactions between mobile notifications and user engagement. We propose a state transition framework to quantitatively evaluate the effectiveness of notifications. Within this framework, we develop a survival model for badging notifications assuming a log-linear structure and a Weibull distribution. Our results show that this model achieves more flexibility for applications and superior prediction accuracy than a logistic regression model. In particular, we provide an online use case on notification delivery time optimization to show how we make better decisions, drive more user engagement, and provide more value to users.

In recent years, social media applications (e.g., Facebook, LinkedIn) have created mobile applications (apps) to give their members instant and real-time access from anywhere. To keep members informed and drive timely engagement, these mobile apps send event notifications. However, sending notifications for every possible event would result in too many notifications which would in turn annoy members and create a poor member experience.

We consider the problem of solving a large-scale Quadratically Constrained Quadratic Program. Such problems occur naturally in many scientific and web applications. Although there are efficient methods which tackle this problem, they are mostly not scalable. In this paper, we develop a method that transforms the quadratic constraint into a linear form by a sampling a set of low-discrepancy points. The transformed problem can then be solved by applying any state-of-the-art large-scale solvers. We show the convergence of our approximate solution to the true solution as well as some finite sample error bounds. Experimental results are also shown to prove scalability in practice.

Most social networking services support multiple types of relationships between users, such as getting connected, sending messages, and consuming feed updates. These users and relationships can be naturally represented as a dynamic multi-view network, which is a set of weighted graphs with shared common nodes but having their own respective edges. Different network views, representing structural relationship and interaction types, could have very distinctive properties individually and these properties may change due to interplay across views. Therefore, it is of interest to study how multiple views interact and affect network dynamics and, in addition, explore possible applications to social networking. In this paper, we propose approaches to capture and analyze multi-view network dynamics from various aspects. Through our proposed descriptors, we observe the synergy and cannibalization between different user groups and network views from LinkedIn dataset. We then develop models that consider the synergy and cannibalization per new relationship, and show the outperforming predictive capability of our models compared to baseline models. Finally, the proposed models allow us to understand the interplay among different views where they dynamically change over time.