Artificial intelligence (AI) has the potential to significantly enhance human performance across various domains. Ideally, collaboration between humans and AI should result in complementary team performance (CTP)—a level of performance that neither of them can attain individually. So far, however, CTP has rarely been observed, suggesting an insufficient understanding of the principle and the application of complementarity. Therefore, we develop a general concept of complementarity and formalize its theoretical potential as well as the actual realized effect in decision-making situations. Moreover, we identify information and capability asymmetry as the two key sources of complementarity. Finally, we illustrate the impact of each source on complementarity potential and effect in two empirical studies. Our work provides researchers with a comprehensive theoretical foundation of human-AI complementarity in decision-making and demonstrates that leveraging these sources constitutes a viable pathway towards designing effective human-AI collaboration, i.e., the realization of CTP.

The integration of artificial intelligence (AI) into human decision-making processes at the workplace presents both opportunities and challenges. One promising approach to leverage existing complementary capabilities is allowing humans to delegate individual instances of decision tasks to AI. However, enabling humans to delegate instances effectively requires them to assess several factors. One key factor is the analysis of both their own capabilities and those of the AI in the context of the given task. In this work, we conduct a behavioral study to explore the effects of providing contextual information to support this delegation decision. Specifically, we investigate how contextual information about the AI and the task domain influence humans' delegation decisions to an AI and their impact on the human-AI team performance. Our findings reveal that access to contextual information significantly improves human-AI team performance in delegation settings. Finally, we show that the delegation behavior changes with the different types of contextual information. Overall, this research advances the understanding of computer-supported, collaborative work and provides actionable insights for designing more effective collaborative systems.

Recent work has proposed AI models that can learn to decide whether to make a prediction for a task instance or to delegate it to a human by considering both parties’ capabilities. In simulations with synthetically generated or context-independent human predictions, delegation can help improve the performance of human-AI teams—compared to humans or the AI model completing the task alone. However, so far, it remains unclear how humans perform and how they perceive the task when individual instances of a task are delegated to them by an AI model. In an experimental study with 196 participants, we show that task performance and task satisfaction improve for the instances delegated by the AI model, regardless of whether humans are aware of the delegation. Additionally, we identify humans’ increased levels of self-efficacy as the underlying mechanism for these improvements in performance and satisfaction, and one dimension of cognitive ability as a moderator to this effect. In particular, AI delegation can buffer potential negative effects on task performance and task satisfaction for humans with low visual processing ability. Our findings provide initial evidence that allowing AI models to take over more management responsibilities can be an effective form of human-AI collaboration in workplaces.

A significant challenge in image-guided surgery is the accurate measurement task of relevant structures such as vessel segments, resection margins, or bowel lengths. While this task is an essential component of many surgeries, it involves substantial human effort and is prone to inaccuracies. In this paper, we develop a novel human-AI-based method for laparoscopic measurements utilizing stereo vision that has been guided by practicing surgeons. Based on a holistic qualitative requirements analysis, this work proposes a comprehensive measurement method, which comprises state-of-the-art machine learning architectures, such as RAFT-Stereo and YOLOv8. The developed method is assessed in various realistic experimental evaluation environments. Our results outline the potential of our method achieving high accuracies in distance measurements with errors below 1 mm. Furthermore, on-surface measurements demonstrate robustness when applied in challenging environments with textureless regions. Overall, by addressing the inherent challenges of image-guided surgery, we lay the foundation for a more robust and accurate solution for intra- and postoperative measurements, enabling more precise, safe, and efficient surgical procedures.

Recent research suggests that combining AI models with a human expert can exceed the performance of either alone. The combination of their capabilities is often realized by learning to defer algorithms that enable the AI to learn to decide whether to make a prediction for a particular instance or defer it to the human expert. However, to accurately learn which instances should be deferred to the human expert, a large number of expert predictions that accurately reflect the expert's capabilities are required—in addition to the ground truth labels needed to train the AI. This requirement shared by many learning to defer algorithms hinders their adoption in scenarios where the responsible expert regularly changes or where acquiring a sufficient number of expert predictions is costly. In this paper, we propose a three-step approach to reduce the number of expert predictions required to train learning to defer algorithms. It encompasses (1) the training of an embedding model with ground truth labels to generate feature representations that serve as a basis for (2) the training of an expertise predictor model to approximate the expert's capabilities. (3) The expertise predictor generates artificial expert predictions for instances not yet labeled by the expert, which are required by the learning to defer algorithms. We evaluate our approach on two public datasets. One with "synthetically" generated human experts and another from the medical domain containing real-world radiologists' predictions. Our experiments show that the approach allows the training of various learning to defer algorithms with a minimal number of human expert predictions. Furthermore, we demonstrate that even a small number of expert predictions per class is sufficient for these algorithms to exceed the performance the AI and the human expert can achieve individually.

Recent work has proposed artificial intelligence (AI) models that can learn to decide whether to make a prediction for an instance of a task or to delegate it to a human by considering both parties’ capabilities. In simulations with synthetically generated or context-independent human predictions, delegation can help improve the performance of human-AI teams—compared to humans or the AI model completing the task alone. However, so far, it remains unclear how humans perform and how they perceive the task when they are aware that an AI model delegated task instances to them. In an experimental study with 196 participants, we show that task performance and task satisfaction improve through AI delegation, regardless of whether humans are aware of the delegation. Additionally, we identify humans’ increased levels of self-efficacy as the underlying mechanism for these improvements in performance and satisfaction. Our findings provide initial evidence that allowing AI models to take over more management responsibilities can be an effective form of human-AI collaboration in workplaces.

In recent years, companies in the Architecture, Engineering, and Construction (AEC) industry have started exploring how artificial intelligence (AI) can reduce time-consuming and repetitive tasks. One use case that can benefit from the adoption of AI is the determination of quantities in floor plans. This information is required for several planning and construction steps. Currently, the task requires companies to invest a significant amount of manual effort. Either digital floor plans are not available for existing buildings, or the formats cannot be processed due to lack of standardization. In this paper, we therefore propose a human-in-the-loop approach for the detection and classification of symbols in floor plans. The developed system calculates a measure of uncertainty for each detected symbol which is used to acquire the knowledge of human experts for those symbols that are difficult to classify. We evaluate our approach with a real-world dataset provided by an industry partner and find that the selective acquisition of human expert knowledge enhances the model’s performance by up to 10.5%—resulting in an overall prediction accuracy of 92.1% on average. We further design a pipeline for the generation of synthetic training data that allows the systems to be adapted to new construction projects with minimal manual effort. Overall, our work supports professionals in the AEC industry on their journey to the data-driven generation of business value.

Research in artificial intelligence (AI)-assisted decision-making is experiencing tremendous growth with a constantly rising number of studies evaluating the effect of AI with and without techniques from the field of explainable AI (XAI) on human decision-making performance. However, as tasks and experimental setups vary due to different objectives, some studies report improved user decision-making performance through XAI, while others report only negligible effects. Therefore, in this article, we present an initial synthesis of existing research on XAI studies using a statistical meta-analysis to derive implications across existing research. We observe a statistically positive impact of XAI on users' performance. Additionally, the first results indicate that human-AI decision-making tends to yield better task performance on text data. However, we find no effect of explanations on users' performance compared to sole AI predictions. Our initial synthesis gives rise to future research investigating the underlying causes and contributes to further developing algorithms that effectively benefit human decision-makers by providing meaningful explanations.

Machine learning (ML) models are increasingly being used in application domains that often involve working together with human experts. In this context, it can be advantageous to defer certain instances to a single human expert when they are difficult to predict for the ML model. While previous work has focused on scenarios with one distinct human expert, in many real-world situations several human experts with varying capabilities may be available. In this work, we propose an approach that trains a classification model to complement the capabilities of multiple human experts. By jointly training the classifier together with an allocation system, the classifier learns to accurately predict those instances that are difficult for the human experts, while the allocation system learns to pass each instance to the most suitable team member—either the classifier or one of the human experts. We evaluate our proposed approach in multiple experiments on public datasets with “synthetic” experts and a real-world medical dataset annotated by multiple radiologists. Our approach outperforms prior work and is more accurate than the best human expert or a classifier. Furthermore, it is flexibly adaptable to teams of varying sizes and different levels of expert diversity.

Convolutional Neural Networks (CNNs) have proven to be state-of-the-art models for image classification. However, large labeled data sets are generally needed for the training and validation of such models. In many domains, unlabeled data is available but labeling is expensive, for instance when specific expert knowledge is required. Active Learning (AL) is one approach to mitigate the problem of limited labeled data. Through selecting the most informative and representative data instances for labeling, AL can contribute to more efficient learning of a model. Recent AL methods for CNNs propose different solutions for the selection of such instances. However, they do not perform consistently well and are often computationally expensive. In this paper, we propose a novel AL algorithm that efficiently learns from unlabeled data by capturing high prediction uncertainty. By replacing the softmax standard output of a CNN with the parameters of a Dirichlet density, the model learns to identify data instances that contribute efficiently to improving model performance during training. We demonstrate in several experiments with publicly available data that our method consistently outperforms other state-of-the-art AL approaches. It can be easily implemented and does not require extensive computational resources for training. Additionally, we are able to show the benefits of the approach on the real-world medical use case of pneumonia detection in chest X-ray images. We encourage readers to consult the extended manuscript on the arXiv.