This paper examines the community-driven sustenance of Moxie, a social robot that faced discontinuation when its parent company failed to secure funding. Through interviews and investigative digital ethnography, we study how users performed extensive articulation work to transition from corporate support to an open-source platform. Our findings reveal that invisible labor and value negotiation were central to Moxie's continued operation, simultaneously opening access for some users while excluding others. These processes also fundamentally reshaped the robot's desirability and meaning within the user community. This work demonstrates how socio-technical infrastructures, articulation work, and value renegotiation can sustain robots beyond their commercial lifecycles, while revealing the uneven distribution of both labor and access in community-driven technology repair and maintenance.

As robots achieve product longevity and increasingly enter intimate spaces of human life, from healthcare facilities to homes, they inevitably encounter contexts involving death, dying, grief, and loss. Nevertheless, mortality as a fundamental relational dimension has received limited systematic attention within Human-Robot Interaction (HRI) research. Drawing from empirical vignettes across multiple research projects, from robots at deathbeds and participants who passed away, to owners planning for robots they will leave behind, we demonstrate how death already surfaces in HRI, even when not designed for it. Through analysis of these encounters, we develop a framework for mortality-aware HRI that identifies key dimensions for designing and researching robots that acknowledge human and robotic finitude. We argue that as robots achieve long-term integration into people's lives, creating intertwined lifespans of humans and machines, the field must move beyond treating mortality as an edge case and instead recognize it as a core principle shaping how people relate to and make meaning with robots.

The question “what is a robot?” has long been contested as automated embodied systems encompass many forms. We examine this fundamental question in Human-Robot Interaction through the case of Major League Baseball’s “robot umpire,” officially known as the Automated Ball-Strike System (ABS). Drawing on the concept of “fluid technology,” we analyze how the robot umpire is not a fixed technological artifact but a fluid sociotechnical assemblage whose definition and function are continuously negotiated. Through ethnographic fieldwork and interviews with stakeholders across the baseball ecosystem, we demonstrate that the robot umpire’s physical boundaries, operational parameters, and authorship remain contested and evolving, shaped by ongoing interactions between technology developers, league officials, umpires, players, and fans. Our findings reveal that treating robots as fluid technologies—rather than as discrete objects—opens new possibilities for understanding human-robot relationships. We contribute both theoretical insights regarding the ontological flexibility of “robots” and methodological approaches for studying and designing robots as sociotechnical assemblages.

My research explores how robots become meaningful parts of people's lives by examining the social, technical, and cultural ecologies of consumer robots. Based on ethnographic fieldwork primarily conducted in Japan, I investigate how robots like aibo, LOVOT, and RoBoHoN are integrated into daily routines and relationships. My findings challenge the conventional focus on design features in HRI, advocating for a broader understanding of human-robot interaction that includes the social practices and human labor sustaining long-term engagement.

Sustenance of long-term human-robot relationships relies on a socio-technical infrastructure of care and repair, in which both technical maintenance and social practices work together to sustain robots as relational objects. This infrastructure is, however, often invisible and taken for granted while working well. It is in moments of breakdown and repair that the necessary infrastructure that supports long-term human-robot relationships is exposed. In this paper, we present ethnographic fieldwork and stakeholder interviews with eight users and eight producers and repair staff of successful consumer robots in Japan, that highlight the often-overlooked moments of technological breakdown and the meaning-making that surrounds them. This allows us to shed light on the evolving components of the socio-technical infrastructure-such as technical processes, cultural norms, shared language, emotional labor, and interpersonal relationships-that are essential for sustaining the functionality and relevance of robots in people's everyday lives.

In this position paper, we argue that baseball-and sports more broadly-provide a unique and under-explored opportunity for researchers to study human-robot interaction (HRI) in real-world settings. Using the rise of robot umpires in baseball as a primary example, we examine emerging themes such as power dynamics among players and umpires, labor implications, and technical challenges. We emphasize the affordances and benefits of studying sports within HRI, including the integration of interdisciplinary perspectives, the large-scale deployment of robots, and the examination of their role in deeply rooted cultural practices.

This paper explores the case study of Kota, Japan, as "aibo’s furusato" – or hometown – through ethnographic observation and interviews to investigate how diverse stake-holders, including local government, industry partners, and robot owners, collaboratively construct the town’s identity as a tourist destination centered around the social robot aibo. Our findings reveal how new robotic technologies are incorporated into existing frameworks of local economic production while also creating new opportunities for social interaction, as well as cultural and economic production that connect robotics to traditional products and practices. This work more broadly supports an understanding of robot design that goes beyond the artifacts itself to encompass a broader socio-technical infrastructure that supports robots’ meaningful use.

Robot designers commonly conceptualize robot sociality as a collection of features and capabilities. In contrast, sociologists define sociality as continuously constructed through interpersonal interactions. Based on the latter perspective, we trace how robots are incorporated into emerging social interaction ritual chains by robot companies and their staff and by robot owners across diverse contexts: homes, cafes, robot stores, user-organized meetups, and company events for robot users. Our empirical findings from ethnographic field work in Japan relating to three robots -- aibo, RoboHon, and LOVOT -- show how companies create positive interactions between people and robots by incorporating familiar design patterns into robots, modeling successful interactions in person and online, and bringing owners together in events that establish common values of acceptance of social robots as artifacts to live with and nurture. Owners, for their part, develop interaction rituals that include robots in their daily activities, make interpersonal connections, and experience emotionally resonant interactions, around robots in public meetups and events. Through these emerging interaction ritual chains, companies and owners construct the notion of robots as social agents to live with as a meaningful component of their emotional experiences and broader social relationships. Our work suggests that social robot design should consider this broader framing of sociality and create affordances for establishing interaction ritual chains more explicitly.

This paper introduces a "lifecycle perspective" on social robot design and human-robot interaction, and explores the practices of maintenance, repair, and letting go of social robots. Drawing on interviews with robot owners and representatives of robot development and repair companies, we argue that these previously disregarded aspects of everyday use provide a context for negotiating the social value and meaning of interactions with robots. We discuss owner concerns about robot obsolescence, as well as company support for long term human-robot interaction through repair, reuse, and giving owners closure in letting go of robots they can no longer use. Our work expands the purview of HRI study and design beyond the common focus on initial design and adoption and to perceptions and practices that can foster more enduring relationships with social robots, support sustainability in robot design, and address owners’ emotional attachment to robots.

We present an ethnographic observational study of six robot cafes in Japan to understand how service robots are performatively staged and presented to the public. We particularly attend to the diverse ways in which the physical setting and ambience of the cafes, the verbal characterization of and staff behaviors toward robots, explicit and implicit instructions on appropriate interactions with robots, and handling of robot malfunctions constitute robots as socially acceptable and useful in daily life. Such scaffolding enables robots to provide material and affective services to cafe visitors, and visitors to explore various interaction possibilities with robots. Our work contributes to the critical study of the ongoing construction of "robot cultures" in Japan, and calls attention to public interactions with robots and the importance of contextual staging beyond individual robot features in human-robot interaction design.

Robots may be able to significantly assist older adults through making activity recommendations. Prior research suggests that gender and age of a robot’s voice may affect how people respond to such recommendations, but few studies have explored how a robot’s voice is perceived by older adults, and whether their perceptions differ across cultures. We conducted a survey study with older adult participants (aged 65+) in the U.S. (N=225) and Japan (N=466), asking them to evaluate a humanoid robot speaking with three different voices (male, female, child). After seeing a video of a robot making recommendations, participants rated the fit of the voice to the robot, its sociality (via the Robotic Social Attributes Scale - RoSAS), and their willingness to use the robot in various contexts. We discovered that robot’s social attributes and participants’ culture impacted willingness to use the robot in both countries. Having positive social attributes and lower negative attributes increases willingness to use the robot. The U.S. older adults preferred the adult robot voices, had more positive social attributes, less negative social attributes, and were more likely to accept lifestyle recommendations than Japanese older adults. This study contributes to our understanding of older adults’ perceptions of robot voice and provides design implications for robots that make recommendations to older adults.

In this paper, we present an in-depth illustration of interaction failures relatively unexplored in the field of human-robot interaction (HRI). Our qualitative analysis of interactions between a social robot and 12 participants sheds light on different types of erroneous interactions initiated by human and robot actors and their outcomes. Our findings show that a small portion of observed failures had fatal impacts on interactions. In most cases, they had little negative effects on interactions or even led to favorable outcomes, causing laughter and giggling from participants, for example. Overall, our study calls for further examination of the roles of failures and contextual factors that influence the consequences of failures in HRI.

Previous work suggests that older adults’ meaning and happiness may be increased simply by having them engage in self-reflection exercises. Therefore, we design four modules to promote self-reflection, delivered by the QT robot. These modules were created with reference to three different time orientations — past, present, and future — and by incorporating aspects of life satisfaction and the PERMA model of well-being. Results show that about half of our older adult participants experienced subjective changes in meaning, happiness, and desire to make positive life changes during each module, with 11 of 15 participants experiencing changes to one of these measures after engaging in all four interactions. We make several suggestions for updating these modules for autonomous and longer-term deployment using the robot.

Conversation can play an essential role in forging bonds between humans and social robots, but participants need to feel like they are being listened to, remembered, and cared about in order to effectively build rapport. In this paper, we propose a novel strategy for conducting small talk with a social robot. Our approach is known as the Tiers of Friendship. It is centered around three core design elements: 1) Persuasive content and character is provided through topic modules created by professional creative writers to ensure engaging conversational content and a compelling personality for the social robot. 2) Conversational memory is achieved by allowing topic modules to specify required information that can be learned through conversation or recalled from previous interactions and organizing topic modules into a hierarchy that enforces information requirements between topics. 3) Dynamicity in conversation is promoted through topic navigation that supports fluid transitions to topics of human interest and employs elements of random ordering to create fresh conversation experiences. In this paper, we show how the Tiers of Friendship can be used to generate conversation content for a social robot that encourages the development of rapport. We describe a working implementation of a small talk system for a social robot based on the Tiers of Friendship that combines off-the-shelf ASR and NLU components and custom robot behavior components implemented via behavior trees on ROS. Finally, in order to evaluate our approach's effectiveness, we conduct an elicitation survey that evaluates conversations in terms of perceived engagement, personality traits, and rapport expectation and discuss the implications for social robotics.

The word “robot” frequently conjures unrealistic expectations of utilitarian perfection: tireless, efficient and flawless agents. However, real-world robots are far from perfect—they fail and make mistakes. Thus, roboticists should consider altering their current assumptions and cultivating new perspectives that account for a more complete range of robot roles, behaviors, and interactions. To encourage this, we explore the use of metaphors for generating novel ideas and reframing existing problems, eliciting new perspectives of human-robot interaction. Our work makes two contributions. We (1) surface current assumptions that accompany the term “robots,” and (2) present a collection of alternative perspectives of interaction with robots through metaphors. By identifying assumptions, we provide a comprehensible list of aspects to reconsider regarding robots’ physicality, roles, and behaviors. Through metaphors, we propose new ways of examining how we can use, relate to, and co-exist with the robots that will share our future.