In two-sided platforms (e.g., video streaming or e-commerce), viewers and providers engage in interactive dynamics: viewers benefit from increases in provider populations, while providers benefit from increases in viewer population. Despite the importance of such “population effects” on long-term platform health, recommendation policies do not generally take the participation dynamics into account. This paper thus studies the dynamics and recommender policy design on two-sided platforms under the population effects for the first time. Our control- and game-theoretic findings warn against the use of the standard “myopic-greedy” policy and shed light on the importance of provider-side considerations (i.e., effectively distributing exposure among provider groups) to improve social welfare via population growth. We also present a simple algorithm to optimize long-term social welfare by taking the population effects into account, and demonstrate its effectiveness in synthetic and real-data experiments. Our experiment code is available at https://github.com/sdean-group/dynamics-two-sided-market.

**Off-Policy Evaluation (OPE)** aims to assess the effectiveness of counterfactual policies using offline logged data and is frequently utilized to identify the top-$k$ promising policies for deployment in online A/B tests. Existing evaluation metrics for OPE estimators primarily focus on the "accuracy" of OPE or that of downstream policy selection, neglecting risk-return tradeoff and *efficiency* in subsequent online policy deployment. To address this issue, we draw inspiration from portfolio evaluation in finance and develop a new metric, called **SharpeRatio@k**, which measures the risk-return tradeoff and efficiency of policy portfolios formed by an OPE estimator under varying online evaluation budgets ($k$). We first demonstrate, in two example scenarios, that our proposed metric can clearly distinguish between conservative and high-stakes OPE estimators and reliably identify the most *efficient* estimator capable of forming superior portfolios of candidate policies that maximize return with minimal risk during online deployment, while existing evaluation metrics produce only degenerate results. To facilitate a quick, accurate, and consistent evaluation of OPE via SharpeRatio@k, we have also implemented the proposed metric in an open-source software. Using SharpeRatio@k and the software, we conduct a benchmark experiment of various OPE estimators regarding their risk-return tradeoff, presenting several future directions for OPE research.

We explore off-policy evaluation and learning (OPE/L) in contextual combinatorial bandits (CCB), where a policy selects a subset in the action space. For example, it might choose a set of furniture pieces (a bed and a drawer) from available items (bed, drawer, chair, etc.) for interior design sales. This setting is widespread in fields such as recommender systems and healthcare, yet OPE/L of CCB remains unexplored in the relevant literature. Typical OPE/L methods such as regression and importance sampling can be applied to the CCB problem, however, they face significant challenges due to high bias or variance, exacerbated by the exponential growth in the number of available subsets. To address these challenges, we introduce a concept of factored action space, which allows us to decompose each subset into binary indicators. This formulation allows us to distinguish between the “main effect” derived from the main actions, and the “residual effect”, originating from the supplemental actions, facilitating more effective OPE. Specifically, our estimator, called OPCB, leverages an importance sampling-based approach to unbiasedly estimate the main effect, while employing regression-based approach to deal with the residual effect with low variance. OPCB achieves substantial variance reduction compared to conventional importance sampling methods and bias reduction relative to regression methods under certain conditions, as illustrated in our theoretical analysis. Experiments demonstrate OPCB’s superior performance over typical methods in both OPE and OPL.

We study off-policy evaluation (OPE) in the problem of slate contextual bandits where a policy selects multi-dimensional actions known as slates. This problem is widespread in recommender systems, search engines, marketing, to medical applications, however, the typical Inverse Propensity Scoring (IPS) estimator suffers from substantial variance due to large action spaces, making effective OPE a significant challenge. The PseudoInverse (PI) estimator has been introduced to mitigate the variance issue by assuming linearity in the reward function, but this can result in significant bias as this assumption is hard-to-verify from observed data and is often substantially violated. To address the limitations of previous estimators, we develop a novel estimator for OPE of slate bandits, called Latent IPS (LIPS), which defines importance weights in a low-dimensional slate abstraction space where we optimize slate abstractions to minimize the bias and variance of LIPS in a data-driven way. By doing so, LIPS can substantially reduce the variance of IPS without imposing restrictive assumptions on the reward function structure like linearity. Through empirical evaluation, we demonstrate that LIPS substantially outperforms existing estimators, particularly in scenarios with non-linear rewards and large slate spaces.

Off-policy evaluation (OPE) aims to accurately evaluate the performance of counterfactual policies using only offline logged data. Although many estimators have been developed, there is no single estimator that dominates the others, because the estimators' accuracy can vary greatly depending on a given OPE task such as the evaluation policy, number of actions, and noise level. Thus, the data-driven estimator selection problem is becoming increasingly important and can have a significant impact on the accuracy of OPE. However, identifying the most accurate estimator using only the logged data is quite challenging because the ground-truth estimation accuracy of estimators is generally unavailable. This paper thus studies this challenging problem of estimator selection for OPE for the first time. In particular, we enable an estimator selection that is adaptive to a given OPE task, by appropriately subsampling available logged data and constructing pseudo policies useful for the underlying estimator selection task. Comprehensive experiments on both synthetic and real-world company data demonstrate that the proposed procedure substantially improves the estimator selection compared to a non-adaptive heuristic. Note that complete version with technical appendix is available on arXiv: http://arxiv.org/abs/2211.13904.

Ranking interfaces are everywhere in online platforms. There is thus an ever growing interest in their Off-Policy Evaluation (OPE), aiming towards an accurate performance evaluation of ranking policies using logged data. A de-facto approach for OPE is Inverse Propensity Scoring (IPS), which provides an unbiased and consistent value estimate. However, it becomes extremely inaccurate in the ranking setup due to its high variance under large action spaces. To deal with this problem, previous studies assume either independent or cascade user behavior, resulting in some ranking versions of IPS. While these estimators are somewhat effective in reducing the variance, all existing estimators apply a single universal assumption to every user, causing excessive bias and variance. Therefore, this work explores a far more general formulation where user behavior is diverse and can vary depending on the user context. We show that the resulting estimator, which we call Adaptive IPS (AIPS), can be unbiased under any complex user behavior. Moreover, AIPS achieves the minimum variance among all unbiased estimators based on IPS. We further develop a procedure to identify the appropriate user behavior model to minimize the mean squared error (MSE) of AIPS in a data-driven fashion. Extensive experiments demonstrate that the empirical accuracy improvement can be significant, enabling effective OPE of ranking systems even under diverse user behavior.

We study off-policy evaluation (OPE) for partially observable MDPs (POMDPs) with general function approximation. Existing methods such as sequential importance sampling estimators and fitted-Q evaluation suffer from the curse of horizon in POMDPs. To circumvent this problem, we develop a novel model-free OPE method by introducing future-dependent value functions that take future proxies as inputs. Future-dependent value functions play similar roles as classical value functions in fully-observable MDPs. We derive a new off-policy Bellman equation for future-dependent value functions as conditional moment equations that use history proxies as instrumental variables. We further propose a minimax learning method to learn future-dependent value functions using the new Bellman equation. We obtain the PAC result, which implies our OPE estimator is close to the true policy value as long as futures and histories contain sufficient information about latent states, and the Bellman completeness. Our code is available at https://github.com/aiueola/neurips2023-future-dependent-ope

In real-world recommender systems and search engines, optimizing ranking decisions to present a ranked list of relevant items is critical. Off-policy evaluation (OPE) for ranking policies is thus gaining a growing interest because it enables performance estimation of new ranking policies using only logged data. Although OPE in contextual bandits has been studied extensively, its naive application to the ranking setting faces a critical variance issue due to the huge item space. To tackle this problem, previous studies introduce some assumptions on user behavior to make the combinatorial item space tractable. However, an unrealistic assumption may, in turn, cause serious bias. Therefore, appropriately controlling the bias-variance tradeoff by imposing a reasonable assumption is the key for success in OPE of ranking policies. To achieve a well-balanced bias-variance tradeoff, we propose the Cascade Doubly Robust estimator building on the cascade assumption, which assumes that a user interacts with items sequentially from the top position in a ranking. We show that the proposed estimator is unbiased in more cases compared to existing estimators that make stronger assumptions on user behavior. Furthermore, compared to a previous estimator based on the same cascade assumption, the proposed estimator reduces the variance by leveraging a control variate. Comprehensive experiments on both synthetic and real-world e-commerce data demonstrate that our estimator leads to more accurate OPE than existing estimators in a variety of settings.

Off-policy Evaluation (OPE), or offline evaluation in general, evaluates the performance of hypothetical policies leveraging only offline log data. It is particularly useful in applications where the online interaction involves high stakes and expensive setting such as precision medicine and recommender systems. Since many OPE estimators have been proposed and some of them have hyperparameters to be tuned, there is an emerging challenge for practitioners to select and tune OPE estimators for their specific application. Unfortunately, identifying a reliable estimator from results reported in research papers is often difficult because the current experimental procedure evaluates and compares the estimators’ performance on a narrow set of hyperparameters and evaluation policies. Therefore, it is difficult to know which estimator is safe and reliable to use. In this work, we develop Interpretable Evaluation for Offline Evaluation (IEOE), an experimental procedure to evaluate OPE estimators’ robustness to changes in hyperparameters and/or evaluation policies in an interpretable manner. Then, using the IEOE procedure, we perform extensive evaluation of a wide variety of existing estimators on Open Bandit Dataset, a large-scale public real-world dataset for OPE. We demonstrate that our procedure can evaluate the estimators’ robustness to the hyperparamter choice, helping us avoid using unsafe estimators. Finally, we apply IEOE to real-world e-commerce platform data and demonstrate how to use our protocol in practice.