Yinger Zhang, Shutong Jiang, Renhao Li, Jianhong Tu, Yang Su, Lianghao Deng, Xudong Guo, ChenXu Lv, Junyang Lin. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2026.

Though widely used in industry, traditional task-oriented dialogue systems suffer from three bottlenecks: (i) difficult ontology construction (e.g., intents and slots); (ii) poor controllability and interpretability; (iii) annotation-hungry. In this paper, we propose to represent utterance with a simpler concept named Dialogue Action, upon which we construct a tree-structured TaskFlow and further build task-oriented chatbot with TaskFlow as core component. A framework is presented to automatically construct TaskFlow from large-scale dialogues and deploy online. Our experiments on real-world after-sale customer services show TaskFlow can satisfy the major needs, as well as reduce the developer burden effectively.