With the rise of smart personal devices, service-oriented human-agent interactions have become increasingly prevalent. This trend highlights the need for personalized dialogue assistants that can understand user-specific traits to accurately interpret requirements and tailor responses to individual preferences. However, existing approaches often overlook the complexities of long-term interactions and fail to capture users’ subjective characteristics. To address these gaps, we present PAL-Bench, a new benchmark designed to evaluate the personalization capabilities of service-oriented assistants in long-term user-agent interactions. In the absence of available real-world data, we develop a multi-step LLM-based synthesis pipeline, which is further verified and refined by human annotators. This process yields PAL-Set, the first Chinese dataset comprising multi-session user logs and dialogue histories, which serves as the foundation for PAL-Bench. Furthermore, to improve personalized service-oriented interactions, we propose H2Memory, a hierarchical and heterogeneous memory framework that incorporates retrieval-augmented generation to improve personalized response generation. Comprehensive experiments on both our PAL-Bench and an external dataset demonstrate the effectiveness of the proposed memory framework.

Micro-expressions serve as essential cues for understanding individuals’ genuine emotional states. Recognizing micro-expressions attracts increasing research attention due to its various applications in fields such as business negotiation and psychotherapy. However, the intricate and transient nature of micro-expressions poses a significant challenge to their accurate recognition. Most existing works either neglect temporal dependencies or suffer from redundancy issues in clip-level recognition. In this work, we propose a novel framework for micro-expression recognition, named the Adaptive Temporal Motion Guided Graph Convolution Network (ATM-GCN). Our framework excels at capturing temporal dependencies between frames across the entire clip, thereby enhancing micro-expression recognition at the clip level. Specifically, the integration of Adaptive Temporal Motion layers empowers our method to aggregate global and local motion features inherent in micro-expressions. Experimental results demonstrate that ATM-GCN not only surpasses existing state-of-the-art methods, particularly on the Composite dataset, but also achieves superior performance on the latest micro-expression dataset CAS(ME)3.