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Alessio Scafora

dblp:316/5349 · DBLP profile ↗
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1ranked-venue papers
0as first author
1since 2021 · last 2022
—ORCID · none

Domains — the database's venue-derived domains; a paper can count in several

Artificial intelligence and machine learning · 1 · 1 since 2021Human-computer interaction and ubiquitous computing · 1 · 1 since 2021

Expertise — from the expertise taxonomy: the topics of the expert's papers under the CCF categories. A weight counts papers with recency: 1 for a paper about the topic, 0.3 when the topic is its context, halved every five years.

Human-computer interaction and pervasive computing
1 paper
Human-robot interaction · 81% Collaborative and social computing · 19%

Topics — the 3 heaviest of 3, each with the papers that count most for it

TopicWeightPapersLastEvidence papers
Human-robot interaction
service robot
0.612022
Investigating Customers' Preferences of Robot's Serving Styles · HRI 2022
Collaborative and social computing › social influence
persuasion
0.212022
Investigating Customers' Preferences of Robot's Serving Styles · HRI 2022
Human-robot interaction
robot acceptance
0.212022
Investigating Customers' Preferences of Robot's Serving Styles · HRI 2022

Methods — techniques the papers use, named apart from their topics

video-based user study · 0.6
YearPublicationVenuePosition
2022 Investigating Customers' Preferences of Robot's Serving Styles
abstract
This work investigated how robots with different service style in food industries are perceived by customers. We analysed responses from 53 participants who evaluated the video interaction of a robot waiter while taking orders and that delivered a customer service experience based on different styles of a service robot interaction (service-focused vs. social-focused). Results indicated that social-focused robots are perceived to have more natural and pleasant behaviours compared with service-focused robots, and therefore better accepted by customers. Social-focused robots were also perceived as having a more persuasive effect on the users' choices. In contrast, service-focused robots were perceived as hasty, and participants did not feel in charge of the food choices to order.
Alessandra Rossi 0001, Alessandro Caputo, Alessio Scafora, Silvia Rossi 0002
HRI3