More than two decades of sensemaking research has brought thorough knowledge of how people understand organisational phenomena and attach meaning to them. This stream of research explores varied social and cognitive aspects of the process in the context of organisations and information technology (IT). However, such a large body of literature exhibits some significant shortcomings: there is a lack of IT materiality; a neglect of the discovery aspect of perception; and a lack of action orientation. So, there is limited understanding of the role that the material artefact plays in shaping users’ sensemaking of new IT, as well as how users’ actions affect their sensemaking. Moreover, while the literature mostly focuses on sensemaking as the creation of new meanings to rationalise user experiences, it neglects the discovery aspect of sensemaking that refers to perception of the meaning already available. To address these issues, this article provides a thorough review of the literature on organisation-technology sensemaking and synthesises our current understanding of the phenomenon. It then analyses the major shortcomings in our knowledge and highlights the need to address those shortcomings. It subsequently discusses an ecological approach consistent with the tenets of critical realism that can address some of the existing shortcomings.

During the last decade, information system designers have used the persona technique to put user needs and preferences at the center of all development decisions. Persona development teams draw on qualitative data, quantitative data or a combination of both to develop personas that are representative of the target users. Despite the benefits of both approaches, qualitative methods are limited by the cognitive capabilities of the experts, whereas quantitative methods lack contextual richness. To gain the advantages of both approaches, this article suggests a mixed qualitative-quantitative approach to create user personas based on the patterns of the affordances they actualize rather than merely the actions they take. It enriches personas by referring to the purposes fulfilled through affordance actualizations, and it grounds personas in readily available objective log data. This study illustrates the practical value of the proposed methodology by empirically creating personas based on real user data. Furthermore, it demonstrates its value by having practitioners compare the suggested method to that of qualitative-only and quantitative-only methods.

Wikipedia may be the best‐developed attempt thus far to gather all human knowledge in one place. Its accomplishments in this regard have made it a point of inquiry for researchers from different fields of knowledge. A decade of research has thrown light on many aspects of the Wikipedia community, its processes, and its content. However, due to the variety of fields inquiring about Wikipedia and the limited synthesis of the extensive research, there is little consensus on many aspects of Wikipedia's content as an encyclopedic collection of human knowledge. This study addresses the issue by systematically reviewing 110 peer‐reviewed publications on Wikipedia content, summarizing the current findings, and highlighting the major research trends. Two major streams of research are identified: the quality of Wikipedia content (including comprehensiveness, currency, readability, and reliability) and the size of Wikipedia. Moreover, we present the key research trends in terms of the domains of inquiry, research design, data source, and data gathering methods. This review synthesizes scholarly understanding of Wikipedia content and paves the way for future studies.

Hundreds of scholarly studies have investigated various aspects of Wikipedia. Although a number of literature reviews have provided overviews of this vast body of research, none has specifically focused on the readers of Wikipedia and issues concerning its readership. In this systematic literature review, we review 99 studies to synthesize current knowledge regarding the readership of Wikipedia and provide an analysis of research methods employed. The scholarly research has found that Wikipedia is popular not only for lighter topics such as entertainment but also for more serious topics such as health and legal information. Scholars, librarians, and students are common users, and Wikipedia provides a unique opportunity for educating students in digital literacy. We conclude with a summary of key findings, implications for researchers, and implications for the Wikipedia community.

This study investigates experts' assessments of the pertinent factors affecting e-business in developing countries from a theory-based national infrastructure perspective. We surveyed experts (business people, academicians, and officials of governmental and non-governmental organizations) in e-business in Latin America (LA) and Sub-Saharan Africa (SSA). Our partial least squares analysis shows that experts believed that policies targeted specifically toward e-business are important in affecting e-business capabilities and in obtaining value from e-business, more so than non-specific general information and communication technologies (ICT) policies, which are not significantly influential. ICT infrastructure generally affects e-business capabilities, though this was not found to be the case in Brazil. Experts believed that national government institutions positively affect e-business value in SSA, but not in LA. Experts did not believe that commercial infrastructure significantly affects e-business value. This study theoretically and empirically distinguishes between two different dimensions of e-business outcomes: specific capabilities and value derived from e-business. It operationalizes the effects of national government institutions and commercial infrastructure on e-business outcomes and empirically tests for their effects. The study provides empirical support for conceptual arguments for the need of ICT policies specific to the needs of e-business.

Since its establishment in 2001, Wikipedia, "the free encyclopedia that anyone can edit" has become a cultural icon of the unlimited possibilities of the World Wide Web. Thus, it has become a serious subject of scholarly study to objectively and rigorously understand it as a phenomenon. This paper reviews studies of Wikipedia that have been published in peer-reviewed journals. Among the wealth of studies reviewed, major sub-streams of research covered include: how and why Wikipedia works; assessments of the reliability of its content; using it as a data source for various studies; and applications of Wikipedia in different domains of endeavour.

Context: Wikipedia has become one of the ten-most visited sites on the Web, and the world's leading source of Web reference information. Its rapid success has attracted over 1,000 scholarly studies that treat Wikipedia as a major topic or data source. Objectives: This article presents a protocol for conducting a systematic mapping (a broad-based literature review) of research on Wikipedia. It identifies what research has been conducted; what research questions have been asked, which have been answered; and what theories and methodologies have been employed to study Wikipedia. Methods: This protocol follows the rigorous methodology of evidence-based software engineering to conduct a systematic mapping study. Results and conclusions: This protocol reports a study in progress.