Robots powered by AI and machine learning are increasingly capable of collaboration and social interaction with humans, leading to a demand to develop new approaches to ensure their transparency and explainable behaviour. As explainable AI (XAI) seeks to clarify AI decisions, its integration into physical robots often creates an illusion of explainability—raising questions about whether current approaches truly enhance understanding. The 3rd Workshop on Explainability in Human-Robot Collaboration aims to address the real-world concerns associated with developing explainable and transparent robots through a focused, multi-faceted panel discussion and a series of paper presentations. In this workshop, we will focus on refining when and how explanations should be provided, integrating human communication principles to enhance trust and transparency in human-robot collaboration through both technical and user-centred solutions.

Effectively explaining decisions of black-box machine learning models is critical to responsible deployment of AI systems that rely on them. Recognizing their importance, the field of explainable AI (XAI) provides several techniques to generate these explanations. Yet, there is relatively little emphasis on the user (the explainee) in this growing body of work and most XAI techniques generate "one-size-fits-all'' explanations. To bridge this gap and achieve a step closer towards human-centered XAI, we present I-CEE, a framework that provides Image Classification Explanations tailored to User Expertise. Informed by existing work, I-CEE explains the decisions of image classification models by providing the user with an informative subset of training data (i.e., example images), corresponding local explanations, and model decisions. However, unlike prior work, I-CEE models the informativeness of the example images to depend on user expertise, resulting in different examples for different users. We posit that by tailoring the example set to user expertise, I-CEE can better facilitate users' understanding and simulatability of the model. To evaluate our approach, we conduct detailed experiments in both simulation and with human participants (N = 100) on multiple datasets. Experiments with simulated users show that I-CEE improves users' ability to accurately predict the model's decisions (simulatability) compared to baselines, providing promising preliminary results. Experiments with human participants demonstrate that our method significantly improves user simulatability accuracy, highlighting the importance of human-centered XAI.

AI-enabled agents designed to assist humans are gaining traction in a variety of domains such as healthcare and disaster response. It is evident that, as we move forward, these agents will play increasingly vital roles in our lives. To realize this future successfully and mitigate its unintended consequences, it is imperative that humans have a clear understanding of the agents that they work with. Policy summarization methods help facilitate this understanding by showcasing key examples of agent behaviors to their human users. Yet, existing methods produce “one-size-fits-all” summaries for a generic audience ahead of time. Drawing inspiration from research in pedagogy, we posit that personalized policy summaries can more effectively enhance user understanding. To evaluate this hypothesis, this paper presents and benchmarks a novel technique: Personalized Policy Summarization (PPS). PPS discerns a user’s mental model of the agent through a series of algorithmically generated questions and crafts customized policy summaries to enhance user understanding. Unlike existing methods, PPS actively engages with users to gauge their comprehension of the agent behavior, subsequently generating tailored explanations on the fly. Through a combination of numerical and human subject experiments, we confirm the utility of this personalized approach to explainable AI.

Explainable AI (XAI) is widely viewed as a sine qua non for ever-expanding AI research. A better understanding of the needs of XAI users, as well as human-centered evaluations of explainable models are both a necessity and a challenge. In this paper, we explore how human-computer interaction (HCI) and AI researchers conduct user studies in XAI applications based on a systematic literature review. After identifying and thoroughly analyzing 97 core papers with human-based XAI evaluations over the past five years, we categorize them along the measured characteristics of explanatory methods, namely trust, understanding, usability, and human-AI collaboration performance. Our research shows that XAI is spreading more rapidly in certain application domains, such as recommender systems than in others, but that user evaluations are still rather sparse and incorporate hardly any insights from cognitive or social sciences. Based on a comprehensive discussion of best practices, i.e., common models, design choices, and measures in user studies, we propose practical guidelines on designing and conducting user studies for XAI researchers and practitioners. Lastly, this survey also highlights several open research directions, particularly linking psychological science and human-centered XAI.

An ongoing nurse labor shortage has the potential to impact patient care well-being in the entire healthcare system. Moreover, more complex and sophisticated nursing care is required today for patients in hospitals forcing hospital-based nurses to carry out frequent training and assessment procedures, both to onboard new nurses and to validate skills of existing staff that guarantees best practices and safety. In this paper we recognize an opportunity for the development and integration of intelligent robot tutoring technology into nursing education to tackle the growing challenges of nurse deficit. To this end, we identify specific research problems in the area of human-robot interaction that will need to be addressed to enable robot tutors for nurse training.