Cheng Qian, Emre Can Acikgoz, Bingxuan Li, Xiusi Chen, Yuji Zhang, Bingxiang He, Qinyu Luo, Gokhan Tur, Dilek Hakkani-Tür, Yunzhu Li, Heng Ji. Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2026.

Emre Can Acikgoz, Jeremiah Greer, Akul Datta, Ze Yang, William Zeng, Oussama Elachqar, Emmanouil Koukoumidis, Dilek Hakkani-Tür, Gokhan Tur. Proceedings of the 63rd Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers). 2025.

Current Large Language Models (LLMs) often undergo supervised fine-tuning (SFT) to acquire tool use capabilities. However, SFT struggles to generalize to unfamiliar or complex tool use scenarios. Recent advancements in reinforcement learning (RL), particularly with R1-like models, have demonstrated promising reasoning and generalization abilities. Yet, reward design for tool use presents unique challenges: multiple tools may be invoked with diverse parameters, and coarse-grained reward signals, such as answer matching, fail to offer the finegrained feedback required for effective learning. In this work, we present the first comprehensive study on reward design for tool selection and application tasks within the RL paradigm. We systematically explore a wide range of reward strategies, analyzing their types, scales, granularity, and temporal dynamics. Building on these insights, we propose a principled reward design tailored for tool use tasks and apply it to train LLMs using RL methods. Empirical evaluations across diverse benchmarks demonstrate that our approach yields robust, scalable, and stable training, achieving a 17\% improvement over base models and a 15\% gain over SFT models. These results highlight the critical role of thoughtful reward design in enhancing the tool use capabilities and generalization performance of LLMs. All the codes are released to facilitate future research.

Task-oriented dialogue (TOD) systems are experiencing a revolution driven by Large Language Models (LLMs), yet the evaluation methodologies for these systems remain insufficient for their growing sophistication. While traditional automatic metrics effectively assessed earlier modular systems, they focus solely on the dialogue level and cannot detect critical intermediate errors that can arise during user-agent interactions. In this paper, we introduce TD-EVAL (Turn and Dialogue-level Evaluation), a two-step evaluation framework that unifies fine-grained turn-level analysis with holistic dialogue-level comparisons. At turn-level, we assess each response along three TOD-specific dimensions: conversation cohesion, backend knowledge consistency, and policy compliance. Meanwhile, we design TOD Agent Arena that uses pairwise comparisons to provide a measure of dialogue-level quality. Through experiments on MultiWOZ 2.4 and Tau-Bench, we demonstrate that TD-EVAL effectively identifies the conversational errors that conventional metrics miss. Furthermore, TD-EVAL exhibits better alignment with human judgments than traditional and LLM-based metrics. These findings demonstrate that TD-EVAL introduces a new paradigm for TOD system evaluation, efficiently assessing both turn and system levels with an easily reproducible framework for future research.

With the ever-increasing popularity of pretrained Video-Language Models (VidLMs), there is a pressing need to develop robust evaluation methodologies that delve deeper into their visio-linguistic capabilities. To address this challenge, we present ViLMA (Video Language Model Assessment), a task-agnostic benchmark that places the assessment of fine-grained capabilities of these models on a firm footing. Task-based evaluations, while valuable, fail to capture the complexities and specific temporal aspects of moving images that VidLMs need to process. Through carefully curated counterfactuals, ViLMA offers a controlled evaluation suite that sheds light on the true potential of these models, as well as their performance gaps compared to human-level understanding. ViLMA also includes proficiency tests, which assess basic capabilities deemed essential to solving the main counterfactual tests. We show that current VidLMs’ grounding abilities are no better than those of vision-language models which use static images. This is especially striking once the performance on proficiency tests is factored in. Our benchmark serves as a catalyst for future research on VidLMs, helping to highlight areas that still need to be explored.