Blind and low-vision (BLV) people face many challenges when venturing into public environments, often wishing it were easier to get help from people nearby. Ironically, while many sighted individuals are willing to help, such interactions are infrequent. Asking for help is socially awkward for BLV people, and sighted people lack experience in helping BLV people. Through a mixed-ability research-through-design process, we explore four diverse approaches toward how assistive technology can serve as help supporters that collaborate with both BLV and sighted parties throughout the help process. These approaches span two phases: the connection phase (finding someone to help) and the collaboration phase (facilitating help after finding someone). Our findings from a 20-participant mixed-ability study reveal how help supporters can best facilitate connection, which types of information they should present during both phases, and more. We discuss design implications for future approaches to support face-to-face help.

Blind and low-vision (BLV) people face challenges watching sports due to the lack of accessibility of sports broadcasts. Currently, BLV people rely on descriptions from TV commentators, radio announcers, or their friends to understand the game. These descriptions, however, do not allow BLV viewers to visualize the action by themselves. We present Front Row, a system that automatically generates an immersive audio representation of sports broadcasts, specifically tennis, allowing BLV viewers to more directly perceive what is happening in the game. Front Row first recognizes gameplay from the video feed using computer vision, then renders players’ positions and shots via spatialized (3D) audio cues. User evaluations with 12 BLV participants show that Front Row gives BLV viewers a more accurate understanding of the game compared to TV and radio, enabling viewers to form their own opinions on players’ moods and strategies. We discuss future implications of Front Row and illustrate several applications, including a Front Row plug-in for video streaming platforms to enable BLV people to visualize the action in sports videos across the Web.