Online financial scams represent a long-standing and serious threat for which people seek help. We present a study to understand people’s in situ motivations for engaging with scams and the help needs they express before, during, and after encountering a scam. We identify the main emotions scammers exploited (e.g., fear, hope) and characterize how they did so. We examine factors—such as financial insecurity and legal precarity—which elevate people’s risk of engaging with specific scams and experiencing harm. We indicate when people sought help and describe their help-seeking needs and emotions at different stages of the scam. We discuss how these needs could be met through the design of contextually-specific prevention, diagnostic, mitigation, and recovery interventions.

In this paper we bring to light the infrastructuring work carried out by people in Lebanon to establish and maintain everyday security in response to multiple simultaneously failing infrastructures. We do so through interviews with 13 participants from 12 digital and human rights organisations and two weeks of ethnographically informed fieldwork in Beirut, Lebanon, in July 2022. Through our analysis we develop the notion of security patchworking that makes visible the infrastructuring work necessitated to secure basic needs such as electricity provision, identity authentication and financial resources. Such practices are rooted in differing mechanisms of protection that often result in new forms of insecurity. We discuss the implications for CSCW and HCI researchers and point to security patchworking as a lens to be used when designing technologies to support infrastructuring, while advocating for collaborative work across CSCW and security research.