We present Sociotechnical Challenge Modeling (STCM), a workshop-based design method to help healthcare and social welfare practitioners identify and address sociotechnical challenges in machine learning (ML) deployments. We evaluated STCM in a field experiment with two UK organizations, involving 26 practitioners including managers, data scientists, and frontline care professionals. The evaluation found that STCM cultivated a sociotechnical perspective by revealing interdependencies between ML tools and organizational practices. The physical cards stimulated exchange and experimentation, while the workshop fostered collaboration across disciplines. However, participants found predefined countermeasures too prescriptive, which prompted revisions to support more open-ended ideation. Our contributions are a novel design method for anticipating and mitigating sociotechnical challenges of ML in care settings, and an empirical evaluation of its perceived value and limitations. To support adoption and further research, all STCM materials, including editable card templates and worksheets, are available at: https://bit.ly/4plXkfi.

Politicians and care associations advocate for the use of machine learning (ML) systems to improve the delivery of adult social services. Yet, guidance on how to implement ML systems remains limited and research indicates that future implementation efforts are likely to encounter difficulties. We aim to enhance the understanding of ML system implementations by conducting a longitudinal field study with a team responsible for deploying a ML system within an adult social services department. The ML system implementation represented a cross-organisational effort to facilitate the department’s transition to a proactive practice. Throughout this process, stakeholders adapted to numerous challenges in real-time. This study makes three contributions. First, we provide a description of how ML systems are implemented and highlight practical challenges. Second, we illustrate the utility of HCI knowledge in designing workflows for ML-assisted preventative care programmes. Finally, we provide recommendations for future deployments of ML systems in social care.

This paper introduces RobotCycle, a novel ongoing project that leverages Autonomous Vehicle (AV) research to investigate how road infrastructure influences cyclist behaviour and safety during real-world journeys. The project’s requirements were defined in collaboration with key stakeholders, including city planners, cyclists, and policymakers, informing the design of risk and safety metrics and the data collection criteria. We propose a data-driven approach relying on a novel, rich dataset of diverse traffic scenes and scenarios captured using a custom-designed wearable sensing unit. By analysing road-user trajectories, we identify normal path deviations indicating potential risks or hazardous interactions related to infrastructure elements in the environment. Our analysis correlates driving profiles and trajectory patterns with local road segments, driving conditions, and road-user interactions to predict traffic behaviours and identify critical scenarios. Moreover, by leveraging advancements in AV research, the project generates detailed 3D High-Definition Maps (HD Maps), traffic flow patterns, and trajectory models to provide a comprehensive assessment and analysis of the behaviour of all traffic agents. These data can then inform the design of cyclist-friendly road infrastructure, ultimately enhancing road safety and cyclability. The project provides valuable insights for enhancing cyclist protection and advancing sustainable urban mobility.

Physically embodied artificial agents, or robots, are being incorporated into various practical and social contexts, from self-driving cars for personal transportation to assistive robotics in social care. To enable these systems to better perform under changing conditions, designers have proposed to endow robots with varying degrees of autonomous capabilities and the capacity to move between them—an approach known as variable autonomy. Researchers are beginning to understand how robots with fixed autonomous capabilities influence a person’s sense of autonomy, social relations, and, as a result, notions of responsibility; however, addressing these topics in scenarios where robot autonomy dynamically changes is underexplored. To establish a research agenda for variable autonomy that emphasises the responsible design and use of robotics, we conduct a developmental review. Based on a sample of 42 papers, we provide a synthesised definition of variable autonomy to connect currently disjointed research efforts, detail research approaches in variable autonomy to strengthen the empirical basis for subsequent work, characterise the dimensions of variable autonomy, and present design guidelines for variable autonomy research based on responsible robotics.