Large language model (LLM) agents for web interfaces have advanced rapidly, yet open-source systems still lag behind proprietary agents. Bridging this gap is key to enabling customizable, efficient, and privacy-preserving agents. Two challenges hinder progress: the reproducibility issues in RL and LLM agent training, where results often depend on sensitive factors like seeds and decoding parameters, and the focus of prior work on single-step tasks, overlooking the complexities of web-based, multi-step decision-making. We address these gaps by providing a statistically driven study of training LLM agents for web tasks. Our two-stage pipeline combines imitation learning from a Llama 3.3 70B teacher with on-policy fine-tuning via Group Relative Policy Optimization (GRPO) on a Llama 3.1 8B student. Through 240 configuration sweeps and rigorous bootstrapping, we chart the first compute allocation curve for open-source LLM web agents. Our findings show that dedicating one-third of compute to teacher traces and the rest to RL improves MiniWoB++ success by 6 points and closes 60\% of the gap to GPT-4o on WorkArena, while cutting GPU costs by 45\%. We introduce a principled hyperparameter sensitivity analysis, offering actionable guidelines for robust and cost-effective agent training.

The ability of large language models (LLMs) to mimic human-like intelligence has led to a surge in LLM-based autonomous agents. Though recent LLMs seem capable of planning and reasoning given user instructions, their effectiveness in applying these capabilities for autonomous task solving remains underexplored. This is especially true in enterprise settings, where automated agents hold the promise of a high impact. To fill this gap, we propose WorkArena++, a novel benchmark consisting of 682 tasks corresponding to realistic workflows routinely performed by knowledge workers. WorkArena++ is designed to evaluate the planning, problem-solving, logical/arithmetic reasoning, retrieval, and contextual understanding abilities of web agents. Our empirical studies across state-of-the-art LLMs and vision-language models (VLMs), as well as human workers, reveal several challenges for such models to serve as useful assistants in the workplace. In addition to the benchmark, we provide a mechanism to effortlessly generate thousands of ground-truth observation/action traces, which can be used for fine-tuning existing models. Overall, we expect this work to serve as a useful resource to help the community progress towards capable autonomous agents. The benchmark can be found at https://github.com/ServiceNow/WorkArena.