Agents are rapidly advancing in automating digital work, but enterprises face a harder challenge: moving beyond prototypes to deployed systems that deliver measurable business value. This path is complicated by fragmented frameworks, slow development, and the absence of standardized evaluation practices. Generalist agents have emerged as a promising direction, excelling on academic benchmarks and offering flexibility across tasks, applications, and modalities. Yet, evidence of their use in enterprise settings remains limited. This paper reports IBM’s experience developing and piloting the Computer Using Generalist Agent (CUGA). CUGA adopts a hierarchical planner--executor architecture with strong analytical foundations, achieving state-of-the-art performance on AppWorld and WebArena. Beyond benchmarks, it was evaluated in a Business-Process-Outsourcing talent acquisition pilot, addressing enterprise requirements for scalability, auditability, safety, and governance. In preliminary evaluations, CUGA approached the accuracy of specialized agents while suggesting reductions in development time and cost. We provide early evidence that generalist agents can operate at enterprise scale, distill key technical and organizational lessons, and outline requirements for transitioning research-grade architectures like CUGA into enterprise-ready systems.

Emergent Communication (EC) provides a unique window into the language systems that emerge autonomously when agents are trained to jointly achieve shared goals. However, it is difficult to interpret EC and evaluate its relationship with natural languages (NL). This study employs unsupervised neural machine translation (UNMT) techniques to decipher ECs formed during referential games with varying task complexities, influenced by the semantic diversity of the environment. Our findings demonstrate UNMT's potential to translate EC, illustrating that task complexity characterized by semantic diversity enhances EC translatability, while higher task complexity with constrained semantic variability exhibits pragmatic EC, which, although challenging to interpret, remains suitable for translation. This research marks the first attempt, to our knowledge, to translate EC without the aid of parallel data.

General web-based agents are increasingly essential for interacting with complex web environments, yet their performance in real-world web applications remains poor, yielding extremely low accuracy even with state-of-the-art frontier models. We observe that these agents can be decomposed into two primary components: Planning and Grounding. Yet, most existing research treats these agents as black boxes, focusing on end-to-end evaluations which hinder meaningful improvements. We sharpen the distinction between the planning and grounding components and conduct a novel analysis by refining experiments on the Mind2Web dataset. Our work proposes a new benchmark for each of the two components, identifying the bottlenecks and pain points that limit agent performance. Contrary to prevalent assumptions, our findings suggest that grounding is not a significant bottleneck and can be effectively addressed with current techniques. Instead, the primary challenge lies in the planning component, which is the main source of performance degradation. Through this analysis, we offer new insights and demonstrate practical suggestions for improving the capabilities of web agents, paving the way for more reliable agents.