Article Supporting flexible roles in a shared space Share on Authors: Randall B. Smith Sun Microsystems Laboratories, 901 San Antonio Rd. MV29-110, Palo Alto, CA Sun Microsystems Laboratories, 901 San Antonio Rd. MV29-110, Palo Alto, CAView Profile , Ranald Hixon Sun Microsystems Laboratories, 901 San Antonio Rd. MV29-110, Palo Alto, CA Sun Microsystems Laboratories, 901 San Antonio Rd. MV29-110, Palo Alto, CAView Profile , Bernard Horan Sun Microsystems Laboratories, 901 San Antonio Rd. MV29-110, Palo Alto, CA Sun Microsystems Laboratories, 901 San Antonio Rd. MV29-110, Palo Alto, CAView Profile Authors Info & Claims CSCW '98: Proceedings of the 1998 ACM conference on Computer supported cooperative workNovember 1998 Pages 197–206https://doi.org/10.1145/289444.289494Online:01 November 1998Publication History 51citation815DownloadsMetricsTotal Citations51Total Downloads815Last 12 Months18Last 6 weeks2 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteGet Access

The goal of the PEN&PAD project is to design and develop a useful and usable medical workstation for day–to–day use in patient care. The project has adopted a user centred approach and direct observations of doctors, participative design and Formative Evaluation have therefore been an integral part of the process of software development. Indeed, doctors have been involved from the earliest stages of the project. The project has focussed on British General Practitioners, but the methods which have been evolved are general. This paper describes the strategy by which doctors can be involved in the successful design and development of a medical workstation.