Millions of people move for work yearly, but this labor migration risks social and cultural challenges, hindering migrants' integration into new communities. Software tools could support this transition, but the design space around, and the mechanisms behind, how individuals develop spatial understanding and 'sense of place' is unclear. In our study, we leverage mental maps to explore migrants' 'sense of place'. We conduct a mixed- methods study with 12 participants, spanning two sessions - one before and one after their relocation, totaling 24 data sessions. We discover that post-relocation, mental maps not only widen coverage and generalization but also decrease in cartographic complexity and accuracy, reflecting a nuanced blend of personal narratives and spatial awareness. We also find that strategies for rebuilding and reshaping 'sense of place' span a complex set of dimensions spanning personal, social and environmental challenges, post-move. Our findings lay the groundwork, and underscore the need, for 'platial' (versus spatial) understanding and tools to rebuild sense of place, and foster better community cohesion. We highlight design opportunities for creating tools, especially those capturing personal nuances, to help migrants reestablish themselves and their sense of place.

A recent surge in remote meetings has led to complaints of Zoom fatigue" and collaboration overload," negatively impacting worker productivity and well-being. One way to alleviate the burden of meetings is to de-emphasize their synchronous participation by shifting work to and enabling sensemaking during post-meeting asynchronous activities. Towards this goal, we propose the design concept of meeting bridges, or information artifacts that can encapsulate meeting information towards bridging to and facilitating post-meeting activities. Through 13 interviews and a survey of 198 information workers, we learn how people use online meeting information after meetings are over, finding five main uses: as an archive, as task reminders, to onboard or support inclusion, for group sensemaking, and as a launching point for follow-on collaboration. However, we also find that current common meeting artifacts, such as notes and recordings, present challenges in serving as meeting bridges. After conducting co-design sessions with 16 participants, we distill key principles for the design of meeting bridges to optimally support asynchronous collaboration goals. Overall, our findings point to the opportunity of designing information artifacts that not only support users to access but also continue to transform and engage in meeting information post-meeting.

Air pollution causes several million deaths every year. Increasing public awareness through the deployment of devices that sense air quality may be a promising step in addressing the problem; however, these wholly objective device measurements may not capture the nuanced and lived experiences people have with the air, which are often colored by perceptions, histories, imaginations, and the sociopolitical context in which people live. The gap between objective environmental realities and individuals' subjective experiences of the environment may make it difficult to form meaning from data, hindering the positive policy outcomes that they are intended to produce. To bridge this gap, we conducted a two-phase design fieldwork to obtain an empirical understanding of the rich contours of experiences people have with the air and outline design strategies in making air quality data meaningful.

We study how the ratings people receive on online labor platforms are influenced by their performance, gender, their rater's gender, and displayed ratings from other raters. We conducted a deception study in which participants collaborated on a task with a pair of simulated workers, who varied in gender and performance level, and then rated their performance. When the performance of paired workers was similar, low-performing females were rated lower than their male counterparts. Where there was a clear performance difference between paired workers, low-performing females were preferred over a similarly-performing male peer. Furthermore, displaying an average rating from other raters made ratings more extreme, resulting in high performing workers receiving significantly higher ratings and low performers lower ratings compared to when average ratings were absent. This work contributes an empirical understanding of when biases in ratings manifest, and offers recommendations for how online work platforms can counter these biases.

This paper investigates how to sketch NLP-powered user experiences. Sketching is a cornerstone of design innovation. When sketching, designers rapidly experiment with a number of abstract ideas using simple, tangible instruments such as drawings and paper prototypes. Sketching NLP-powered experiences, however, presents challenges, i.e. How to visualize abstract language interaction? How to ideate a broad range of technically feasible intelligent functionalities? As a first step towards understanding these challenges, we present a first-person account of our sketching process when designing intelligent writing assistance. We detail the challenges we encountered and emergent solutions, such as a new format of wireframe for sketching language interactions and a new wizard-of-oz-based NLP rapid prototyping method. Drawing on these findings, we discuss the importance of abstraction in sketching and other implications.

Roughly one in ten Americans move every year, bringing significant social and economic impact to both the places they move from and places they move to. We show that migration intent mined from internet search queries can forecast domestic migration and provide new insights beyond government data. We extract from a major search engine (Bing.com) 120 million raw queries with migration intent from 2014 to 2016, including origin and destination geographies, and the specific intent for migration such as whether the potential migration is housing or employment related. Using these queries, we map U.S. state level migration flows, validate them against government data, and demonstrate that adding search query-based metrics explains variance in migration prediction above robust baseline models. In addition, we show that the specific migration intent extracted from these queries unpack the differential demands of migrants with different demographic backgrounds and geographic interests. Examples include interactions between age, education, and income, and migration attributes such as buying versus renting housing and employment in technology versus manual labor job sectors. We discuss how local government, policy makers, and computational social scientists can benefit from this information.

Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal communication channels: email, instant messenger, and group chat. Teams formulate, discuss, refine, assign, and track the progress of their collaborative tasks over electronic communication channels, yet they must leave these channels to update their task-tracking tools, creating a source of friction and inefficiency. To address this problem, we explore how bots might be used to mediate task management for individuals and teams. We deploy a prototype bot to eight different teams of information workers to help them create, assign, and keep track of tasks, all within their main communication channel. We derived seven insights for the design of future bots for coordinating work.

While group chat is becoming increasingly popular for team collaboration, these systems generate long streams of unstructured back-and-forth discussion that are difficult to comprehend. In this work, we investigate ways to enrich the representation of chat conversations, using techniques such as tagging and summarization, to enable users to better make sense of chat. Through needfinding interviews with 15 active group chat users, who were shown mock-up alternative chat designs, we found the importance of structured representations, including signals such as discourse acts. We then developed Tilda, a prototype system that enables people to collaboratively enrich their chat conversation while conversing. From lab evaluations, we examined the ease of marking up chat using Tilda as well as the effectiveness of Tilda-enabled summaries for getting an overview. From a field deployment, we found that teams actively engaged with Tilda both for marking up their chat as well as catching up on chat.

Although we may complain about meetings, they are an essential part of an information worker's work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides fast, efficient scheduling through structured workflows. Users interact with the system via email, delegating their scheduling needs to the system as if it were a human personal assistant. Common scheduling scenarios are broken down using well-defined workflows and completed as a series of microtasks that are automated when possible and executed by a human otherwise. Unusual scenarios fall back to a trained human assistant executing an unstructured macrotask. We describe the iterative approach we used to develop Calendar.help, and share the lessons learned from scheduling thousands of meetings during a year of real-world deployments. Our findings provide insight into how complex information tasks can be broken down into repeatable components that can be executed efficiently to improve productivity.

In this work we present a mobile application we designed and engineered to enable people to log their travels near and far, leave notes behind, and build a community around spaces in between destinations. Our design explores new ground for location-based social computing systems, identifying opportunities where these systems can foster the growth of on-line communities rooted at non-places. In our work we develop, explore, and evaluate several innovative features designed around four usage scenarios: daily commuting, long-distance traveling, quantified traveling, and journaling. We present the results of two small-scale user studies, and one large-scale, world-wide deployment, synthesizing the results as potential opportunities and lessons learned in designing social computing for non-places.

We report on our design of Curated City, a website that lets people build their own personal guide to the city's neighborhoods by chronicling their favorite experiences. Although users make their own personal guides, they are immersed in a social curatorial experience where they are influenced directly and indirectly by the guides of others. We use a 2-week field trial involving 20 residents of Pittsburgh as a technological probe to explore the initial design decisions, and we further refine the design landscape through subject interviews. Based on this study, we identify a set of design recommendations for building scalable social platforms for curating the experiences of the city.

We present the results of an online survey of 1,221 Twitter users, comparing messages individuals regretted either saying during in-person conversations or posting on Twitter. Participants generally reported similar types of regrets in person and on Twitter. In particular, they often regretted messages that were critical of others. However, regretted messages that were cathartic/expressive or revealed too much information were reported at a higher rate for Twitter. Regretted messages on Twitter also reached broader audiences. In addition, we found that participants who posted on Twitter became aware of, and tried to repair, regret more slowly than those reporting in-person regrets. From this comparison of Twitter and in-person regrets, we provide preliminary ideas for tools to help Twitter users avoid and cope with regret.

Location sharing is a popular feature of online social networks, but challenges remain in the effective presentation of privacy choices to users, whose location sharing preferences are complex and diverse. One proposed approach for capturing these nuances builds on the observation that key attributes of users' location sharing preferences can be represented by a small number of privacy profiles, which can provide a basis for configuring individual preferences. However, the impact of this approach on how users view their privacy is relatively unknown. We present a study evaluating the impact of this approach on users' location sharing preferences and their satisfaction with the decisions made by their resulting settings. The results suggest that this approach can influence users to share significantly more without a substantial difference in comfort. This further suggests that the provision of profiles for privacy settings must be carefully considered, as they can substantially alter sharing behavior.

Although science is becoming increasingly collaborative, there are remarkably few success stories of online collaborations between professional scientists that actually result in real discoveries. A notable exception is the Polymath Project, a group of mathematicians who collaborate online to solve open mathematics problems. We provide an in-depth descriptive history of Polymath, using data analysis and visualization to elucidate the principles that led to its success, and the difficulties that must be addressed before the project can be scaled up. We find that although a small percentage of users created most of the content, almost all users nevertheless contributed some content that was highly influential to the task at hand. We also find that leadership played an important role in the success of the project. Based on our analysis, we present a set of design suggestions for how future collaborative mathematics sites can encourage and foster newcomer participation.

There have been many location sharing systems developed over the past two decades, and only recently have they started to be adopted by consumers. In this paper, we present the results of three studies focusing on the foursquare check-in system. We conducted interviews and two surveys to understand, both qualitatively and quantitatively, how and why people use location sharing applications, as well as how they manage their privacy. We also document surprising uses of foursquare, and discuss implications for design of mobile social services.

This paper examines the location traces of 489 users of a location sharing social network for relationships between the users' mobility patterns and structural properties of their underlying social network. We introduce a novel set of location-based features for analyzing the social context of a geographic region, including location entropy, which measures the diversity of unique visitors of a location. Using these features, we provide a model for predicting friendship between two users by analyzing their location trails. Our model achieves significant gains over simpler models based only on direct properties of the co-location histories, such as the number of co-locations. We also show a positive relationship between the entropy of the locations the user visits and the number of social ties that user has in the network. We discuss how the offline mobility of users can have implications for both researchers and designers of online social networks.

The rapid adoption of location tracking and mobile social networking technologies raises significant privacy challenges. Today our understanding of people's location sharing privacy preferences remains very limited, including how these preferences are impacted by the type of location tracking device or the nature of the locations visited. To address this gap, we deployed Locaccino, a mobile location sharing system, in a four week long field study, where we examined the behavior of study participants (n=28) who shared their location with their acquaintances (n=373.) Our results show that users appear more comfortable sharing their presence at locations visited by a large and diverse set of people. Our study also indicates that people who visit a wider number of places tend to also be the subject of a greater number of requests for their locations. Over time these same people tend to also evolve more sophisticated privacy preferences, reflected by an increase in time- and location-based restrictions. We conclude by discussing the implications our findings.

PhishGuru is an embedded training system that teaches users to avoid falling for phishing attacks by delivering a training message when the user clicks on the URL in a simulated phishing email. In previous lab and real-world experiments, we validated the effectiveness of this approach. Here, we extend our previous work with a 515-participant, real-world study in which we focus on long-term retention and the effect of two training messages. We also investigate demographic factors that influence training and general phishing susceptibility. Results of this study show that (1) users trained with PhishGuru retain knowledge even after 28 days; (2) adding a second training message to reinforce the original training decreases the likelihood of people giving information to phishing websites; and (3) training does not decrease users' willingness to click on links in legitimate messages. We found no significant difference between males and females in the tendency to fall for phishing emails both before and after the training. We found that participants in the 18--25 age group were consistently more vulnerable to phishing attacks on all days of the study than older participants. Finally, our exit survey results indicate that most participants enjoyed receiving training during their normal use of email.