Trust-ability, reputation, security and quality are the main concerns for public and private financial institutions. To detect fraudulent behaviour, several techniques are applied pursuing different goals. For well-defined problems, analytical methods are applicable to examine the history of customer transactions. However, fraudulent behaviour is constantly changing, which results in ill-defined problems. Furthermore, analysing the behaviour of individual customers is not sufficient to detect more complex structures such as networks of fraudulent actors. We propose NEVA (Network dEtection with Visual Analytics), a Visual Analytics exploration environment to support the analysis of customer networks in order to reduce false-negative and false-positive alarms of frauds. Multiple coordinated views allow for exploring complex relations and dependencies of the data. A guidance-enriched component for network pattern generation, detection and filtering support exploring and analysing the relationships of nodes on different levels of complexity. In six expert interviews, we illustrate the applicability and usability of NEVA.

Financial institutions are interested in ensuring security and quality for their customers. Banks, for instance, need to identify and stop harmful transactions in a timely manner. In order to detect fraudulent operations, data mining techniques and customer profile analysis are commonly used. However, these approaches are not supported by Visual Analytics techniques yet. Visual Analytics techniques have potential to considerably enhance the knowledge discovery process and increase the detection and prediction accuracy of financial fraud detection systems. Thus, we propose EVA, a Visual Analytics approach for supporting fraud investigation, fine-tuning fraud detection algorithms, and thus, reducing false positive alarms.

The detection of anomalous events in huge amounts of data is sought in many domains. For instance, in the context of financial data, the detection of suspicious events is a prerequisite to identify and prevent attempts to defraud. Hence, various financial fraud detection approaches have started to exploit Visual Analytics techniques. However, there is no study available giving a systematic outline of the different approaches in this field to understand common strategies but also differences. Thus, we present a survey of existing approaches of visual fraud detection in order to classify different tasks and solutions, to identify and to propose further research opportunities. In this work, fraud detection solutions are explored through five main domains: banks, the stock market, telecommunication companies, insurance companies, and internal frauds. The selected domains explored in this survey were chosen for sharing similar time-oriented and multivariate data characteristics. In this survey, we (1) analyze the current state of the art in this field; (2) define a categorization scheme covering different application domains, visualization methods, interaction techniques, and analytical methods which are used in the context of fraud detection; (3) describe and discuss each approach according to the proposed scheme; and (4) identify challenges and future research topics.