Literature reviews serve diverse purposes, including description, understanding, explanation, and testing. Traditionally – before online databases, full-text search availability, and AI-based search tools – identifying relevant sources might have been considered a valuable contribution. However, top-tier information systems (IS) journals now demand more than descriptive reviews; they require authors to move beyond summarizing existing knowledge toward proposing innovative research directions, important research questions, new concepts, and interesting linkages among concepts. Despite adhering to rigorous methodological guidelines, many authors struggle to make conceptual leaps, that is, to elevate their literature reviews beyond description, to achieve a profound understanding, to provide explanations, or to develop a model. Authors may mistakenly prioritize hard work – like thorough literature search, analysis, and organization – over hard thinking, which is crucial for advancing theoretical contributions. With this in mind, I adopt the view that the literature is indeed qualitative data. I suggest that approaches that help make conceptual leaps in qualitative research can benefit literature review authors searching for inconsistencies in the extant literature and developing new questions, concepts, and linkages. Drawing upon qualitative research (Klag, M., and Langley, A., 2013. Approaching the conceptual leap in qualitative research. International Journal of Management Reviews. 15 (2), 149–166.), I unpack the process of conceptual leaping in the conduct of literature reviews. This process involves navigating dialectic tensions between knowing and not knowing, engagement and detachment, deliberation and serendipity, and self-expression and social connection. Effectively managing these tensions can help authors increase the impact and innovativeness of their literature reviews.

This study proposes and tests a model of information technology outsourcing (ITO) capabilities as antecedents of ITO success. Building on the dynamic capabilities perspective (DCP), the model posits that ITO sensing, ITO seizing, and ITO orchestrating capabilities will influence ITO success by way of both successful reconfiguration of IT solutions and successful delivery of IT services. Building on extant ITO research, the model also hypothesizes that contract management capabilities and relationship management capabilities will influence ITO success via the successful delivery of IT services. Data from a cross-sectional survey of 152 large U.S.-based organizations in various industries were analyzed with PLS. The results support the hypothesis that successful reconfiguration mediates the effect of dynamic capabilities on ITO success. They partially support the hypothesis of successful delivery as mediator of the effect of dynamic capabilities on ITO success. The hypothesis of successful delivery as a mediator of the effect of relationship management capabilities and contract management capabilities on ITO success is supported only for relationship management capabilities. The study offers a theoretical anchoring for the conceptualization of ITO capabilities, which complements the rich and context-specific case-based literature of ITO capabilities and extends current research by adding to existing explanations of how ITO success is achieved.

Outsourced information systems development (OISD) projects are challenging endeavors, and the literature suggests differences between the parties involved as critical hinderers of such projects. Using institutional theory as a foundational theory, we propose a process explanation of the effects of differences between parties in OISD projects. Our explanation relies on the interaction of four components: (1) the IS development and project management institutional profiles of the parties involved; (2) the institutional distance between practices within these profiles; (3) instances of conflicting institutional demands when institutional distance becomes salient; and (4) the repertoire of institutional strategic responses available to parties to address those instances. We suggest that the constitutive elements of institutional distance and the degree to which parties envision their collaboration beyond the project at hand contribute to explaining the enactment of strategic responses. Accounting for the fact that practices, as well as the institutional logics that drive their enactment, may differ between parties, we make a theoretical contribution to the literature on OISD by building a fine-grained explanation of the effects of differences between parties in OISD projects.