Abstract We introduce a technique for creating novel, enhanced thumbnails of Web pages. These thumbnails combine the advantages of plain thumbnails and text summaries to provide consistent performance on a variety of tasks. We conducted a study in which participants used three different types of summaries (enhanced thumbnails, plain thumbnails, and text summaries) to search Web pages to find several different types of information. Participants took an average of 67, 86, and 95 seconds to find the answer with enhanced thumbnails, plain thumbnails, and text summaries, respectively. As expected, there was a strong effect of question category. For some questions, text summaries outperformed plain thumbnails, while for other questions, plain thumbnails outperformed text summaries. Enhanced thumbnails (which combine the features of text summaries and plain thumbnails) had more consistent performance than either text summaries or plain thumbnails, having for all categories the best performance or performance that was statistically indistinguishable from the best.

The purpose of this paper is to introduce a replicable WWW protocol analysis methodology illustrated by application to data collected in the laboratory. The methodology uses instrumentation to obtain detailed recordings of user actions with a browser, caches Web pages encoutered, and videotapes talk-aloud protocols. We apply the current form of the method to the analysis of eight Web protocols, visualizing the structure of the interaction and showing the strong effect of information scent in determining the path followed.